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Patient Account Manager Jobs in Raleigh, NC (NOW HIRING)

Duke University

MANAGER, PATIENT REVENUE

Durham, NC · On-site

Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ... Partner with Patient Account Analysts to monitor authorization and registration denial rates and ...

Duke Health

MANAGER, PATIENT REVENUE

Durham, NC · On-site

Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue ... Partner with Patient Account Analysts to monitor authorization and registration denial rates and ...

UCB

Key Account Manager Sr. / Raleigh NC

Raleigh, NC · On-site

$150K - $210K/yr

Make your mark for patients We are looking for a Key Account Manager Sr. (KAM) in Rare Diseases who is patient-focused, exceeds sales objectives, and has worked in a complex selling environment to ...

UCB

Key Account Manager Sr. / Raleigh NC

Raleigh, NC · On-site

$150K - $210K/yr

Make your mark for patients We are looking for a Key Account Manager Sr. (KAM) in Rare Diseases who is patient-focused, exceeds sales objectives, and has worked in a complex selling environment to ...

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All JobsPatient Account JobsPatient Account Manager JobsPatient Account Manager Jobs in Raleigh, NC

Patient Account Manager information

See Raleigh, NC salary details

$31.1K

$72.9K

$110.8K

How much do patient account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient account manager in Raleigh, NC is $72,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by patient account managers, and how can they be addressed?

Patient Account Managers often encounter challenges such as managing complex billing issues, handling patient inquiries about insurance coverage, and resolving payment discrepancies. These challenges can be addressed by staying up-to-date with the latest healthcare billing regulations, developing strong communication skills to explain financial matters to patients, and working closely with insurance companies and internal teams. Building efficient processes for tracking accounts and proactively following up on outstanding balances can also help maintain accurate records and improve patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient account manager?

To thrive as a Patient Account Manager, you need a solid understanding of medical billing, insurance procedures, and revenue cycle management, often supported by a degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, billing software, and coding standards such as ICD-10 and CPT codes is essential. Strong communication, problem-solving, and organizational skills help you effectively resolve patient account issues and collaborate with both patients and healthcare providers. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences, which directly impact a healthcare organization's financial health.

What is the difference between Patient Account Manager vs Medical Billing Specialist?

AspectPatient Account ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles may prefer certifications in healthcare administrationHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, hospitals, clinics, insurance companiesMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesOverseeing patient accounts, resolving billing issues, coordinating with insuranceProcessing medical claims, coding, submitting bills to insurers

While both roles involve handling medical billing, the Patient Account Manager focuses on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily processes claims and coding. The Patient Account Manager often has broader responsibilities in account oversight and customer service, making it a more client-facing role within healthcare billing teams.

What does a patient account manager do?

A patient account manager oversees billing and financial processes related to patient accounts in healthcare settings. They verify insurance coverage, process payments, resolve billing issues, and ensure accurate record-keeping using billing software. Strong communication and knowledge of healthcare regulations are essential for this role.
What are the most commonly searched types of Patient Account jobs in Raleigh, NC? The most popular types of Patient Account jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Account Manager jobs? Cities near Raleigh, NC with the most Patient Account Manager job openings:
Patient Account Manager jobs near you
Infographic showing various Patient Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,930 per year, or $35.1 per hour.

MANAGER, PATIENT REVENUE

Duke University

Durham, NC • On-site

Full-time

Medical, PTO

Posted 23 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 617 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
General job description:
Inpatient Pre-Service Verification is an integral part of the revenue cycle, responsible for overseeing the verification of patient insurance eligibility, prior authorization, and medical necessity for surgical services and admissions across Duke Health.
This position is responsible for the management of internal/external, clinical/non-clinical staff and processes supporting pre-service verification functions while modeling Duke's values and demonstrating expected behaviors. The scope of prior authorization and medical necessity includes, but is not limited to, inpatient and outpatient surgical services and admissions. The manager is also responsible for the oversight of technical systems supporting automated/real-time authorization (RTA).
Duties and Responsibilities of this Level:
Operational Management 40%
  • Drive independent revenue cycle operational decisions to resolve complex issues impacting authorizations, patients, and providers.
  • Prepare weekly and monthly reports summarizing operational performance related to service volumes completed, outstanding inventory (work-in-progress), and outcomes of verification related to eligibility/authorization/medical necessity.
  • Identify deficiencies in staff performance and inventory backlogs in a timely manner, and take action to address outstanding issues.
  • Partner with Patient Account Analysts to monitor authorization and registration denial rates and write-off trends to identify and implement opportunities to improve performance.
  • Review and approve write-off requests per policy.
  • Work proactively and collaboratively with other PRMO management and DUHS leadership to reduce denial rates and avoidable write-offs through issue identification, research, communication, and process improvement.
  • Define criteria and create operational workflows and system workqueues to ensure timely and comprehensive verification of eligibility, authorization, and medical necessity for all surgical services and admissions.
  • Monitor operational performance and assign/allocate staff to all system workqueues to ensure appropriate and equitable resource allocation and prioritization of outstanding workload.
  • Communicate with organizational customers/stakeholders to proactively identify and manage performance issues.

Technical Expertise 25%
  • Develop and maintain a working and effective knowledge of all operational functions, policies, and procedures performed within the department, related to insurance payor requirements for verification of coverage/eligibility, authorization, and medical necessity.
  • Develop and maintain a working knowledge of the associated technical logic within the Epic system as well as bolt-on systems supporting eligibility and automated authorizations.
  • Develop and maintain working and proficient knowledge of personal computer software required for fulfilling management responsibilities, including: Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.), patient accounting systems, IT systems (Service Now Requests), and HR systems (payroll, I-forms, and API PTO).

Staff Management 25%
  • Post, recruit, and hire direct reports, and provide orientation to new hires.
  • Provide job-specific training to existing direct reports, and ensure that appropriate training is available and provided to staff within the department.
  • Ensure that monthly Overall Effectiveness Rating (OER) scores (productivity and quality) are determined for each employee, and feedback is shared with relevant employees and management.
  • Conduct mid-year and year-end performance evaluations, provide appropriate feedback and coaching to direct reports.
  • Ensure and monitor online yearly safety and LMS training requirements for staff.
  • Identify and implement programs to develop direct reports and associated staff for career development.
  • Hold regular team meetings to review performance, share new policy and procedures, and keep employees informed about departmental and PRMO updates.
  • Identify and implement opportunities for improvement of staff morale.
  • Ensure compliance with all PRMO and DUHS personnel policies.

Policy & Procedure and Internal Controls 5%
  • Develop and maintain documentation summarizing workflow processes and operating policy & procedure for all functions handled by the team.
  • Review changes to all operational processes with the department director prior to implementation.
  • Develop, manage, and monitor internal control performance for all operational processes, and ensure the timely completion of internal control processes by staff on an assigned periodic basis.

Other Managerial Duties 5%
  • Prepare and submit for approval an annual budget for the department.
  • Review actual vs. budgeted variances on a monthly basis, and provide summary of explanation to director.
  • Identify opportunities to reduce or minimize personnel and non-personnel costs.
  • Respond to inquiries from PRMO and DUHS leadership, peers, and staff in a timely, accurate, and comprehensive manner (ie: 24-48 hours, depending on circumstances).
  • Adhere to all PRMO and DUHS revenue cycle policies and regulations.
  • Respect and maintain confidentiality regarding patient/guarantor financial data and patient medical data consistent with HIPAA standards.
  • Provide coverage for peer managers in her/his absence.
  • Other duties as assigned.

Required Qualifications at this Level
Education:
A bachelor's degree in business administration, accounting, management, healthcare administration, nursing, or other related degree is required. Master's degree preferred.
Experience:
Six years of experience in the healthcare industry or other applicable experience. A master's degree in a related field, such as business or health administration, may be substituted for experience.
Degrees, Licensure, and/or Certification:
Certifications in patient access and/or Epic is preferred.
Knowledge, Skills, and Abilities:
Knowledge of payor requirements related to eligibility, authorization, and medical necessity.
Knowledge of clinical medical terminology, procedures, and diagnosis.
Ability to use analytical and deductive skills to recognize variances in large datasets, draw conclusions, and develop/implement action plans.
Strong oral and written communication skills.
Knowledge of Epic Electronic Health Record is preferred.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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