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Patient Account Manager Jobs in Raleigh, NC (NOW HIRING)

Palmetto Infusion

Market Account Coordinator

Raleigh, NC · On-site

$17.75 - $23/hr

... to patient in the chair. This position will maximize data utilization and streamline customer ... This role will collaborate with the Sales Account Manager, Medical Doctors' Offices (MDOs), and ...

Endologix

Principal Aortic Account Manager

Raleigh, NC · On-site

Patient Outcomes Drive Us: We improve lives with every advancement we deliver. * Integrity Defines ... As a Principal Aortic Account Manager at Endologix, you will be at the forefront of aortic therapy ...

Koerber

Technical Account Manager

Apex, NC · On-site

The Technical Account Manager is a key technical advisor and solution designer during the project ... patient outcomes. We are seeking talented individuals as we look to transform our business and ...

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Patient Account Manager information

See Raleigh, NC salary details

$31.1K

$72.9K

$110.8K

How much do patient account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for patient account manager in Raleigh, NC is $72,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient account manager?

To thrive as a Patient Account Manager, you need a solid understanding of medical billing, insurance procedures, and revenue cycle management, often supported by a degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, billing software, and coding standards such as ICD-10 and CPT codes is essential. Strong communication, problem-solving, and organizational skills help you effectively resolve patient account issues and collaborate with both patients and healthcare providers. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences, which directly impact a healthcare organization's financial health.

What are some common challenges faced by patient account managers, and how can they be addressed?

Patient Account Managers often encounter challenges such as managing complex billing issues, handling patient inquiries about insurance coverage, and resolving payment discrepancies. These challenges can be addressed by staying up-to-date with the latest healthcare billing regulations, developing strong communication skills to explain financial matters to patients, and working closely with insurance companies and internal teams. Building efficient processes for tracking accounts and proactively following up on outstanding balances can also help maintain accurate records and improve patient satisfaction.

What is the difference between Patient Account Manager vs Medical Billing Specialist?

AspectPatient Account ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles may prefer certifications in healthcare administrationHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, hospitals, clinics, insurance companiesMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesOverseeing patient accounts, resolving billing issues, coordinating with insuranceProcessing medical claims, coding, submitting bills to insurers

While both roles involve handling medical billing, the Patient Account Manager focuses on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily processes claims and coding. The Patient Account Manager often has broader responsibilities in account oversight and customer service, making it a more client-facing role within healthcare billing teams.

What does a patient account manager do?

A patient account manager oversees billing and financial processes related to patient accounts in healthcare settings. They verify insurance coverage, process payments, resolve billing issues, and ensure accurate record-keeping using billing software. Strong communication and knowledge of healthcare regulations are essential for this role.

What are the most commonly searched types of Patient Account jobs in Raleigh, NC?

The most popular types of Patient Account jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Account Manager jobs?

Cities near Raleigh, NC with the most Patient Account Manager job openings:

Patient Account Manager jobs near you
Infographic showing various Patient Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $72,930 per year, or $35.1 per hour.

Market Account Coordinator

Raleigh, NC • On-site

Palmetto Infusion
Health Care and Social Assistance • 201 - 500 employees

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Palmetto Infusionexternal

$17.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Us:
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service - always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role:
The Market Account Coordinator is responsible for providing support to the Sales Account Manager. This position will be solution-oriented to offset customer challenges and accelerate the time from referral to patient in the chair. This position will maximize data utilization and streamline customer outreach. This role will collaborate with the Sales Account Manager, Medical Doctors' Offices (MDOs), and other internal teams to ensure a seamless experience for our customers. This role will improve the efficiency and customer satisfaction of the Palmetto experience.
Schedule: Monday - Friday; 8:00 AM - 5:00 PM
Service Areas Included: Raleigh, NC and surrounding areas.
Minimum Qualifications:
Experience/Education:
  • High school diploma or equivalent.
  • Bachelor's degree or relevant healthcare license or experience.
  • 2 years of experience in sales, account management, or customer service in the healthcare industry
  • Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
  • Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
  • Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions:
  • Assist with managing customer relationships and reducing workload to allow for a focus on strategic initiatives and new business development.
  • Leverage customer systems and tools to optimize referral management, communication, and satisfaction to drive performance improvements.
  • Develop and implement communication strategies to minimize excessive outreach while maintaining strong relationships with internal teams and MDOs.
  • Proactively address and resolve any customer concerns or issues, ensuring a positive experience for both MDOs and Palmetto Infusion.
  • Work closely with internal teams and MDOs to streamline the referral process and reduce the time needed for patients to receive care.
  • Minimize the need for Sales Account Manager follow-ups by taking ownership of customer communication and issue resolution.
  • Spend time in the field with Sales Account Manager to understand market landscape and account dynamics, develop understanding of customer needs, foster strong relationships, and ensure in customers' understanding of Account Manager and Sales Account Coordinator roles.

About the Benefits:
  • Competitive Compensation
  • Comprehensive Medical Insurance
  • Dental and Vision Insurance
  • Company Life Insurance
  • Voluntary Life and Disability Insurance
  • Additional Voluntary Supplemental Plans
  • Flexible Spending Account (Medical and Dependent Care)
  • Health Savings Account
  • 401K Retirement Plan
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Ramsey SmartDollar Program
  • Referral Program
  • Tuition Assistance
  • Paid Time Off
  • 8 Paid Company Holidays

Patient Advocacy Statement:
At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.
Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" - a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-Hybrid
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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