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Patient Access Service Representative Jobs in Addison, TX

Legent Health

PATIENT ACCESS REPRESENTATIVE FT

Carrollton, TX · On-site

$15.50 - $19.75/hr

  • Medical

  • PTO

Service: We are committed to highly personalized care for patients, their families, and the ... About the Role The Patient Access Representative is an administrative assistant who is responsible ...

Ortho Texas

Rehab Patient Access Representative

Carrollton, TX · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides excellent customer service to patients by listening and appropriately serving patients ... Cross-Training in different Patient Access functions is required. Reasonable accommodations may be ...

OrthoTexas

Rehab Patient Access Representative

Carrollton, TX · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides excellent customer service to patients by listening and appropriately serving patients ... Cross-Training in different Patient Access functions is required. Reasonable accommodations may be ...

Legent Health

PATIENT ACCESS REPRESENTATIVE FT

Plano, TX · On-site

$16 - $20.50/hr

  • Medical

  • PTO

Service: We are committed to highly personalized care for patients, their families, and the ... About the Role The Patient Access Representative is an administrative assistant who is responsible ...

2061

Access Service Representative I - CPAS

Dallas, TX · On-site

  • Medical

  • Retirement

  • PTO

Additional responsibilities include referral transcription, patient care coordination of clinical ... Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW ...

Ortho Texas

Rehab Patient Access Representative

Carrollton, TX · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides excellent customer service to patients by listening and appropriately serving patients ... Cross-Training in different Patient Access functions is required. Reasonable accommodations may be ...

Tenet Health

Patient Access Rep

Sunnyvale, TX · On-site

$15.75 - $20.25/hr

... patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment ... Customer service role and administrative role in medical facility, health insurance, or related ...

Src

Patient Access Representative I

Frisco, TX · On-site

$16.25 - $20.50/hr

Patient Access Representative I Location: Frisco - Ambulatory Surgical Center Additional Posting Details: Monday - Friday 7:30 am - 5:00 pm, 40 hours per week Duties/Responsibilities * Greets ...

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Patient Access Service Representative information

See Addison, TX salary details

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How much do patient access service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient access service representative in Addison, TX is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What cities near Addison, TX are hiring for Patient Access Service Representative jobs?

Cities near Addison, TX with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,351 per year, or $18.4 per hour.

Access Service Representative I - CPAS

UT Southwestern Medical Center

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 21 days ago

UT Southwestern rating

7.9

Company rating: 7.9 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

108th of 887 rated healthcare providers

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under general supervision to provide exemplary customer service to accurately facilitate patient appointment scheduling and relay of critical information and questions in a large contact center environment. Additional responsibilities include referral transcription, patient care coordination of clinical necessity, medical record documentation, and patient financial responsibilities.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

  • PPO medical plan, available day one at no cost for full-time employee-only coverage
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off, available day one
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
  • Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required
  • Education
    High School Diploma or equivalent
Preferred
  • Education
    Associate's Degree in a related field or
    Bachelor's Degree in a related field
  • Experience
    Relevant experience in a healthcare and/or contact center is preferred.

JOB DUTIES
  • Supports at least one clinic or service line as a first point of contact by answering inbound calls and/or making outbound calls according to established guidelines.
  • Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients' families, physicians, physicians' office staff, nursing units, care management, ancillary departments, and insurance companies.
  • Schedules patient appointments based on clinical protocols regarding services provided in the designated clinical area with a high degree of accuracy.
  • Completes detailed and accurate patient demographic and insurance information in the electronic medical record (EMR) system regarding the purpose for the appointment request/clinic visit, symptoms or diagnosis, and selects the appropriate insurance plans and payors.
  • Follows Managed Care Office guidelines to verify insurances that are currently accepted and provides resources for patients regarding their insurance coverage.
  • Serves as a liaison for the patient and works closely with physician offices to obtain referrals for the patient.
  • Partners with and escalates to Referral Nurse Team as a resource to ensure patients receive the right level of care at the appropriate time.
  • Documents and routes patient communications appropriately, including escalating calls according to established guidelines, and directing calls to other departments, as needed.
  • Collects clinic specific medical records needed for all specialty clinic appointments. Faxes release of information request on patient's behalf. Sorts received medical records by external record type and scans medical records into the EMR.
  • Accurately transcribes external referrals, patient demographics, and clinical information into electronic medical record (EMR) system.
  • Answers questions regarding specialty programs and clinics, promotes UT Southwestern services to callers, and mails pamphlets and other materials to patients.
  • Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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