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Patient Access Service Representative Jobs in Washington

Addison Group

Patient Access Representative

Washington, DC · On-site

$20 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Patient Access Representative Location: Washington, DC Metro Area Industry: Healthcare / Hospital ... Review registration information for accuracy before services are billed. * Ensure required orders ...

Med-Metrix

Patient Access Representative - PRN

Arlington, VA · On-site

$20 - $25.25/hr

Job Purpose The Patient Access Representative is responsible for addressing public needs and ... Gracious and welcoming personality for customer service interaction Working Conditions * Physical ...

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How much do patient access service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient access service representative in Washington is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $23.94 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are the most commonly searched types of Patient Access Service Representative jobs in Washington?

The most popular types of Patient Access Service Representative jobs in Washington are:

What are popular job titles related to Patient Access Service Representative jobs in Washington?

For Patient Access Service Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Washington look for?

The top searched job categories for Patient Access Service Representative jobs in Washington are:

What cities in Washington are hiring for Patient Access Service Representative jobs?

Cities in Washington with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you

Patient Access Representative

Addison Group

Washington, DC • On-site

$20 - $35/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

Job Title: Patient Access Representative

Location: Washington, DC Metro Area

Industry: Healthcare / Hospital Patient Access

Pay: $20 –$35/hour (based on experience and internal compensation guidelines)

Job Type: Direct Hire

Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.

About Our Client:

Addison Group is partnering with a large healthcare organization seeking experienced Patient Access Representatives to join a high-volume hospital registration team. This is a direct-hire opportunity for candidates with strong hospital registration experience who are comfortable working in a fast-paced, patient-facing environment.

Multiple full-time openings are available across evening and swing shifts.

Job Description:

The Patient Access Representative serves as a frontline resource for patients and families throughout the registration process. This position is responsible for scheduling and registering patients, verifying insurance coverage, collecting patient payments, obtaining required documentation, and preparing accounts for billing.

The ideal candidate will have at least two years of hospital registration experience and be comfortable supporting high-volume areas such as the Emergency Department, Radiology, Surgery, and Admissions.

Key Responsibilities:

  • Register and check in patients accurately within hospital registration systems.
  • Obtain and update patient demographics, insurance information, identification, and required documentation.
  • Schedule and coordinate patient appointments and follow-up visits.
  • Complete bedside registration for Emergency Department patients when needed.
  • Verify insurance eligibility, benefits, referrals, and authorization information.
  • Identify missing authorizations or referrals and coordinate with the appropriate teams to resolve issues.
  • Explain co-pays, deposits, outstanding balances, and other patient financial responsibilities.
  • Collect and accurately document patient payments while following established cash-control procedures.
  • Review registration information for accuracy before services are billed.
  • Ensure required orders, referrals, scripts, and supporting documentation are received.
  • Answer incoming calls and assist patients and families with scheduling, registration, and general questions.
  • Maintain accurate documentation and respond to patient portal, email, fax, and work queue requests.
  • Collaborate with clinical, financial, scheduling, and insurance teams to prevent delays in patient care.

Requirements:

  • 2+ years of hospital registration experience required.
  • Strong experience with patient registration, scheduling, and insurance verification.
  • Experience collecting co-pays, deposits, and other patient payments.
  • Comfortable discussing insurance coverage and patient financial responsibility.
  • Experience working in a high-volume hospital environment strongly preferred.
  • Strong customer service and patient-facing experience required.
  • Epic experience is a plus.
  • Experience with Cerner or other hospital registration systems preferred.
  • Excellent verbal communication and interpersonal skills.
  • Professional, mature, and comfortable handling challenging patient interactions.
  • Strong work ethic with the ability to remain composed in a fast-paced environment.

Additional Details

  • Work Model: 100% onsite
  • Training: Approximately 6–8 days of onsite training
  • Assignment Type: Direct Hire
  • Start Date: Anticipated September start
  • Interview Process: In-person interview with hospital leadership and team members
  • Parking: Employee parking available for approximately $40/month with shuttle transportation to the main campus

Available Full-Time Shifts Include:

  • 3:00 PM – 11:30 PM
  • 3:30 PM – 12:00 AM
  • 6:00 PM – 2:30 AM
  • Weekend availability may be required for Emergency Department schedules.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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