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Patient Access Service Representative Jobs in Utah

Imh

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Imh

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Imh

Patient Service Representative

Layton, UT

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Imh

Patient Service Representative

Layton, UT

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Imh

$18.31 - $23.80/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

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Showing results 21-40

All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Utah

Patient Access Service Representative information

See Utah salary details

$11

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$21

How much do patient access service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient access service representative in Utah is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.28 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Utah?

For Patient Access Service Representative jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Utah look for?

The top searched job categories for Patient Access Service Representative jobs in Utah are:

What cities in Utah are hiring for Patient Access Service Representative jobs?

Cities in Utah with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,066 per year, or $17.3 per hour.

Patient Service Representative

Imh

$18.31 - $23.80/hr

Full-time

Re-posted 27 days ago

Job description

Job Description:

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Join Our Team as a Patient Service Representative!


We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

  • Entry Rate: $18.31 - $23.80 depending on experience
  • Benefits Eligible: Yes, check them outhere
  • Shift Details: Full-Time 36 heThis person will work 4, 9-hour shifts. Day off during the week is to be determined. We are M-F, 8-5 clinic.

Essential Functions

  • Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
  • Documents all phone calls accurately and completely in the electronic medical record (EMR).
  • Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
  • Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
  • Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
  • Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
  • Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
  • Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
  • Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

  • One year of customer service experience involving interactions with customers in person and by phone.
  • Billing and collections experience.
  • Computer literacy in using electronic medical records (EMR) systems and other relevant software.
  • High school diploma or GED preferred.
  • Multilingual

Physical Requirements

  • Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
  • Position may require standing for long periods of time, lifting supplies
  • May assist patients into/out of the clinic.

Location:

Intermountain Health Layton Hospital, Intermountain Health McKay-Dee Hospital

Work City:

Ogden

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.


Learn more about our comprehensive benefits package here.


By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.


Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


At Intermountain Health, we usethe artificial intelligence ("AI") platform, HiredScore to improve your job application experience.HiredScore helps match your skills and experiences to the best jobs for you. WhileHiredScore assists in reviewing applications, all final decisions are made byIntermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.


All positions subject to close without notice.


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