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Patient Access Rep Jobs in Federal Way, WA (NOW HIRING)

CommonSpirit Health

Patient Access Rep

Tacoma, WA · On-site

$18.50 - $23.50/hr

Job Summary and Responsibilities As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Virginia ...

CommonSpirit Health

Patient Access Representative

Enumclaw, WA · On-site

$19 - $24.25/hr

Patient Access Representative Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As ...

St Anne Hospital

Patient Access Representative

Burien, WA · On-site

$22.95 - $35.58/hr

Job Summary and Responsibilities As our Patient Access Representative , you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency ...

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Patient Access Rep information

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How much do patient access rep jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access rep in Federal Way, WA is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.61 per hour, depending on experience, location, and employer.

What does a patient access representative do?

A Patient Access Representative is responsible for greeting patients, verifying their personal and insurance information, registering them for medical services, and assisting with scheduling appointments. They act as a liaison between patients, medical staff, and insurance companies to ensure smooth intake and billing processes. Their role is essential for maintaining accurate patient records and providing excellent customer service in healthcare settings.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent (with some employers preferring healthcare experience). Familiarity with healthcare management software, electronic health records (EHR) systems, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help provide outstanding customer service and manage sensitive patient information. These skills ensure accurate patient data entry, efficient patient flow, and a positive experience for patients and healthcare providers.

What are some common challenges faced by patient access representatives, and how can they be managed effectively?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and ensuring accurate data entry under time constraints. To manage these effectively, it's important to develop strong organizational skills, maintain clear communication with patients and healthcare staff, and stay up-to-date with hospital policies and insurance requirements. Many facilities provide ongoing training and support to help staff navigate these challenges and ensure a positive patient experience.

What is the difference between Patient Access Rep vs Medical Secretary?

AspectPatient Access RepMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, record keeping
Industry UsageHealthcare, patient servicesHealthcare, administrative support

While both roles work in healthcare settings, Patient Access Reps focus on patient registration and insurance, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Understanding these differences helps in choosing the right career path or job search focus.

Is being a patient access representative hard?

Being a patient access representative involves handling administrative tasks such as scheduling, verifying insurance, and managing patient information, which requires strong communication and organizational skills. The role can be demanding due to the need for accuracy, multitasking, and working in a fast-paced healthcare environment, but it is generally manageable with proper training and experience.

What do you need to be a patient access representative?

To become a patient access representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with medical office procedures or insurance processes. Some employers may prefer or require certification in medical billing or coding. Proficiency with electronic health records (EHR) systems and attention to detail are also important for the role.

What job categories do people searching Patient Access Rep jobs in Federal Way, WA look for?

The top searched job categories for Patient Access Rep jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Patient Access Rep jobs?

Cities near Federal Way, WA with the most Patient Access Rep job openings:

Patient Access Rep jobs near you
Infographic showing various Patient Access Rep job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,241 per year, or $21.3 per hour.

Patient Access Rep

CommonSpirit Health

Tacoma, WA • On-site

$18.50 - $23.50/hr

Other

Re-posted 28 days ago

CommonSpirit Health rating

7.0

Company rating: 7.0 out of 10

Based on 544 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers

Job description

Job Summary and Responsibilities
As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Medical Clinic- Internal Med in Tacoma, WA. Supportive team with excellent growth opportunities.
Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.
To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.
  • Registers and/or checks patients in/out.
  • Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. Workers' Comp, other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors' guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
  • Conducts routine insurance eligibility verifications.
  • Copies/scans patient access related hardcopy materials (e.g. ID, referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.
  • Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.
  • Handles and reconciles payments.
Free parking and no nights, weekends or organizationally recognized holidays required.
Job Requirements
Required
  • One year of customer service work experience and
  • None, upon hire
Preferred
  • Two years of customer service work experience
  • Healthcare or Call Center experience

Where You'll Work
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

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