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Patient Access Rep Jobs in Federal Way, WA (NOW HIRING)

St Anne Hospital

Patient Access Representative

Burien, WA · On-site

$22.95 - $35.58/hr

Job Summary and Responsibilities As our Patient Access Representative , you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency ...

St. Anne Hospital

Patient Access Representative

Burien, WA · On-site

$22.95 - $35.58/hr

Job Summary and Responsibilities As our Patient Access Representative , you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency ...

CommonSpirit Health

Patient Access Representative

Burien, WA · On-site

$19.75 - $25.25/hr

As our Patient Access Representative , you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration ...

St. Anne Hospital

Patient Access Representative

Burien, WA · On-site

$22.95 - $35.58/hr

Job Summary and Responsibilities As our Patient Access Representative , you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency ...

CommonSpirit Health

Patient Access Rep

Tacoma, WA · On-site

$18.50 - $23.50/hr

Job Summary and Responsibilities As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day ...

CommonSpirit Health

Patient Access Rep

Lakewood, WA · On-site

$18.75 - $24/hr

Job Summary and Responsibilities As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day ...

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Patient Access Rep information

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How much do patient access rep jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient access rep in Federal Way, WA is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.61 per hour, depending on experience, location, and employer.

What does a patient access representative do?

A Patient Access Representative is responsible for greeting patients, verifying their personal and insurance information, registering them for medical services, and assisting with scheduling appointments. They act as a liaison between patients, medical staff, and insurance companies to ensure smooth intake and billing processes. Their role is essential for maintaining accurate patient records and providing excellent customer service in healthcare settings.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent (with some employers preferring healthcare experience). Familiarity with healthcare management software, electronic health records (EHR) systems, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving abilities help provide outstanding customer service and manage sensitive patient information. These skills ensure accurate patient data entry, efficient patient flow, and a positive experience for patients and healthcare providers.

What are some common challenges faced by patient access representatives, and how can they be managed effectively?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and ensuring accurate data entry under time constraints. To manage these effectively, it's important to develop strong organizational skills, maintain clear communication with patients and healthcare staff, and stay up-to-date with hospital policies and insurance requirements. Many facilities provide ongoing training and support to help staff navigate these challenges and ensure a positive patient experience.

What is the difference between Patient Access Rep vs Medical Secretary?

AspectPatient Access RepMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, record keeping
Industry UsageHealthcare, patient servicesHealthcare, administrative support

While both roles work in healthcare settings, Patient Access Reps focus on patient registration and insurance, whereas Medical Secretaries handle administrative tasks like scheduling and correspondence. Understanding these differences helps in choosing the right career path or job search focus.

Is being a patient access representative hard?

Being a patient access representative involves handling administrative tasks such as scheduling, verifying insurance, and managing patient information, which requires strong communication and organizational skills. The role can be demanding due to the need for accuracy, multitasking, and working in a fast-paced healthcare environment, but it is generally manageable with proper training and experience.

What do you need to be a patient access representative?

To become a patient access representative, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and experience with medical office procedures or insurance processes. Some employers may prefer or require certification in medical billing or coding. Proficiency with electronic health records (EHR) systems and attention to detail are also important for the role.

What job categories do people searching Patient Access Rep jobs in Federal Way, WA look for?

The top searched job categories for Patient Access Rep jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Patient Access Rep jobs?

Cities near Federal Way, WA with the most Patient Access Rep job openings:

Patient Access Rep jobs near you
Infographic showing various Patient Access Rep job openings in Federal Way, WA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,241 per year, or $21.3 per hour.

Patient Access Representative

Gig Harbor, WA • On-site

CommonSpirit Health
Health Care and Social Assistance • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 537 frontline employees who took The Breakroom Quiz

454th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about CommonSpirit Healthexternal

$19.25 - $24.50/hr

Full-time

Posted 12 days ago

Job description

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.


As our Patient Access Representative, you will perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and other patient access points, gathering, verifying, and updating demographic, insurance, and account information to ensure accurate, timely patient data capture.
Every day you will use multiple systems to support registration, scheduling, documentation, and inquiry processes, identify and escalate discrepancies or complex scenarios according to established procedures, assist with workflow needs during scheduled and high-volume periods, and collaborate with the healthcare team while engaging patients and families to support a positive access experience.
To be successful in your role, you will need strong attention to detail and adaptability to manage multiple systems and shifting priorities, along with a commitment to relationship-based care, the organization's mission and values, and compliance with privacy standards and regulatory requirements.

  • Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
  • Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
  • Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
  • Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
  • Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
  • Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Required

  • High School Graduate , upon hire or
  • High School GED, upon hire and
  • 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
  • None, upon hire

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