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Patient Access Manager Jobs in Oak Ridge, TN (NOW HIRING)

Covenant Health

PATIENT ACCESS SPECIALIST

Knoxville, TN · On-site

$16.50 - $22/hr

Patient Access Specialist, Centralized Scheduling Full Time, 80 Hours Per Pay Period, Variable ... management, verification of benefits, scheduling, and payment collection. * Collects patient ...

Covenant Health

PATIENT ACCESS SPECIALIST

Knoxville, TN · On-site

$16.50 - $22/hr

Overview Patient Access Specialist, Centralized Scheduling Full Time, 80 Hours Per Pay Period ... management, verification of benefits, scheduling, and payment collection. Responsibilities

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN · On-site

$19 - $26/hr

Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN ... This position reports to the Call Center Team Lead and the Call Center Manager. * Promotes a ...

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN · On-site

$19 - $26/hr

Overview Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift ... This position reports to the Call Center Team Lead and the Call Center Manager. Responsibilities

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Patient Access Manager information

See Oak Ridge, TN salary details

$15

$35

$91

How much do patient access manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient access manager in Oak Ridge, TN is $35.96, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $35.62 per hour, depending on experience, location, and employer.

What does a patient access manager do?

As a patient access manager, you work in a hospital, overseeing the admissions and registration department. In this role, your job duties include training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns. You are accountable for the accuracy of all data collected in the admissions process. In the health care industry, there are many government regulations. You must make sure that all admissions processes comply before allowing access to health care services. To become a patient access manager, you may need a bachelor’s degree in healthcare administration. However, you can find work without a degree. You also need 5 years of health care experience.

What does a patient access manager do?

A Patient Access Manager oversees the administrative processes that allow patients to enter a healthcare facility, such as scheduling, registration, insurance verification, and admissions. They ensure that these processes run smoothly and efficiently, so patients have a positive experience from the moment they arrive. Patient Access Managers also supervise staff, manage patient flow, and ensure compliance with healthcare regulations and privacy laws. Their role is critical to both the operational success of the healthcare facility and the satisfaction of its patients.

What are the key skills and qualifications needed to thrive as a patient access manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, revenue cycle management, and a bachelor's degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance verification platforms is essential, with certifications like CHAM (Certified Healthcare Access Manager) being advantageous. Exceptional leadership, problem-solving, and customer service skills help manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient intake processes, ensuring regulatory compliance, and enhancing overall operational efficiency in healthcare settings.

What are some common challenges faced by patient access managers, and how can they effectively address them?

Patient Access Managers often encounter challenges such as managing high patient volumes, ensuring accurate insurance verification, and maintaining compliance with healthcare regulations. Effective communication, strong organizational skills, and leveraging technology solutions can help address these issues. Building a well-trained team and fostering collaboration with clinical and administrative departments are also key to successfully navigating these challenges and ensuring a positive patient experience.

What is the difference between Patient Access Manager vs Patient Registration Coordinator?

AspectPatient Access ManagerPatient Registration Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare certificationsHigh school diploma or equivalent; healthcare experience beneficial
Work EnvironmentSupervisory role overseeing registration staff in hospitals or clinicsFrontline role interacting directly with patients during registration
ResponsibilitiesManaging patient access processes, staff supervision, ensuring complianceRegistering patients, collecting data, verifying insurance

The Patient Access Manager oversees the patient registration process, supervising staff and ensuring compliance, while the Patient Registration Coordinator handles the direct registration of patients. Both roles require similar credentials but differ in scope and responsibilities within healthcare facilities.

More about Patient Access Manager jobs

What are the most commonly searched types of Patient Access jobs in Oak Ridge, TN?

The most popular types of Patient Access jobs in Oak Ridge, TN are:

What are popular job titles related to Patient Access Manager jobs in Oak Ridge, TN?

For Patient Access Manager jobs in Oak Ridge, TN, the most frequently searched job titles are:

What job categories do people searching Patient Access Manager jobs in Oak Ridge, TN look for?

The top searched job categories for Patient Access Manager jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Patient Access Manager jobs?

Cities near Oak Ridge, TN with the most Patient Access Manager job openings:

Patient Access Manager jobs near you
Infographic showing various Patient Access Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Contract, and 2% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,787 per year, or $36 per hour.

PATIENT ACCESS SPECIALIST

Covenant Health (Tennessee)

Knoxville, TN • On-site

$16.50 - $22/hr

Other

Posted 10 days ago

Job description

Overview

Patient Access Specialist, Centralized Scheduling

Full Time, 80 Hours Per Pay Period, Variable Shifts

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals (http://www.covenanthealth.com/hospitals/) , outpatient and specialty services (http://www.covenanthealth.com/services/) , and Covenant Medical Group (http://www.covenantmedicalgroup.org/) , our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Patient Access Specialist coordinates the verification, scheduling, and pre-registration of all outpatient diagnostic procedures, as defined under the Centralized Scheduling Department’s purview. Responsibilities include the accurate collection and entry of required financial and demographic patient information, scheduling queue management, verification of benefits, scheduling, and payment collection.

Responsibilities

  • Collects patient payment of financial responsibility over the phone, provides receipt of payment to patient, and documents payment as outlined in the department’s workflow

  • Recommends to the Supervisor modifications to existing policies and procedures that support Covenant Health’s values and are intended to increase efficiency and promote data integrity

  • Notifies the Supervisor/Financial Counselor of any potential self-pay patient, worker’s compensation patient, or non-covered procedures

  • Schedules diagnostic procedures utilizing the eCare (Cerner) scheduling system

  • Verifies all orders are completed and signed

  • Verifies insurance benefits and verifies pre-certification from third-party payers

  • Has extensive knowledge of insurance plan and pre-certification requirements

  • Accurately documents relevant demographic, clinical, and financial information required for scheduling, pre-registration, and insurance verification using eCare (Cerner), TransUnion, and STAR

  • Attempts to collect payment of financial responsibility for all patients to improve overall collections and cash flow

  • Reports pertinent procedural changes/updates to appropriate leadership

  • Professionally interacts with patients, providers, office staff, and hospital department staff members

  • Demonstrates ability to keep up with regulatory and insurance requirements, ensuring that changes are incorporated into daily job functions

  • Ensures the scheduling process is handled in a professional and courteous manner

  • Schedules on average 25 appointments per day

  • Clearly communicates all necessary information to patients, e.g. clinical preps as outlined in the eCare scheduling guidelines, ABNs, financial responsibility, etc.

  • Recognizes situations that necessitate managerial intervention and seeks out appropriate resources

  • Promotes good public relations for the department and the organization

  • Attends monthly staff meetings and participates in discussions regarding work performance and departmental/hospital updates

  • Displays competence in the use of all IT Systems related to insurance verification, scheduling, patient registration, and scheduling

  • Monitors appointment schedules daily for cancellations, reschedules, stats, or other changes; communicates with all departments impacted

  • Shows initiative to cross-train in all duties related to departmental functions

  • Activates manual systems for computer network downtime, printing schedules in advance when necessary

  • Notifies leadership of unscheduled downtime occurrences

  • Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:

Experience in hospital setting or financial area required.

Licensure Requirement:

None

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Job Title PATIENT ACCESS SPECIALIST

ID EVG PAS09212023

Facility Covenant Health Corporate

Department Name CENTRALIZED SCHED

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