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Patient Access Associate Jobs in Worcester, MA (NOW HIRING)

Emerson Hospital

REHAB NETWORK COORD I

Concord, MA · On-site

Associate's degree or medical administrative certification * Knowledge of medical terminology ... Make a direct impact on patient access to care and experience * Gain exposure to multiple ...

Emerson Hospital

REHAB NETWORK COORD I

Concord, MA · On-site

Associate's degree or medical administrative certification * Knowledge of medical terminology ... Make a direct impact on patient access to care and experience * Gain exposure to multiple ...

Emerson Hospital

REHAB NETWORK COORD I

Concord, MA · On-site

Associate's degree or medical administrative certification * Knowledge of medical terminology ... Make a direct impact on patient access to care and experience * Gain exposure to multiple ...

Emerson Health

Rehab Network Coord I

Concord, MA · On-site

$18 - $24/hr

Associate's degree or medical administrative certification * Knowledge of medical terminology ... Make a direct impact on patient access to care and experience * Gain exposure to multiple ...

Family Health Center

Facilities Manager

Worcester, MA · On-site

$65K - $71K/yr

... facilities support patient access, staff safety, and continuity of care. * Respond to urgent ... High school diploma or equivalent required; associate degree, trade certification, or facilities ...

UMass Memorial Health

Registration Rep

Milford, MA · On-site

Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely ... Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills:

UMass Memorial Health

Registration Rep

Leominster, MA · On-site

Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely ... Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills:

Umass Memorial Health

Registration Rep

Milford, MA

Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely ... Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills:

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All JobsPatient Access Associate JobsPatient Access Associate Jobs in Worcester, MA

Patient Access Associate information

See Worcester, MA salary details

$13

$19

$23

How much do patient access associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient access associate in Worcester, MA is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $21.83 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Worcester, MA?

The most popular types of Patient Access jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Patient Access Associate jobs?

Cities near Worcester, MA with the most Patient Access Associate job openings:

Patient Access Associate jobs near you

REHAB NETWORK COORD I

Emerson Hospital

Concord, MA • On-site

Full-time

Re-posted 9 days ago

Emerson Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

197th of 1,065 rated hospitals

Job description

Location: Westford, MA

Join Our Team

We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.

As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.

What You’ll Do

As a Rehab Network Coordinator, you will:

  • Serve as the primary liaison between patients, providers, and the rehabilitation team
  • Manage high-volume inbound and outbound calls with professionalism and efficiency
  • Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
  • Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
  • Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
  • Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
  • Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
  • Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
  • Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
  • Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
  • Contribute to a team-oriented environment focused on service excellence
What We’re Looking For
  • 2–3 years of experience in healthcare, medical office, or high-volume customer service
  • Strong patient service mindset with a focus on empathy, efficiency, and professionalism
  • Ability to multitask and prioritize in a fast-paced clinical setting
  • Excellent communication skills with a positive, solutions-focused approach
  • Comfortable handling both front desk responsibilities and phone-based coordination
  • Proficiency in Microsoft Office (Word, Outlook)
  • Experience with EMR systems (Redox/Redock or similar strongly preferred)
Preferred Qualifications
  • Associate’s degree or medical administrative certification
  • Knowledge of medical terminology
  • Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination
Why You’ll Love This Role
  • Be part of a collaborative, patient-centered rehab team
  • Make a direct impact on patient access to care and experience
  • Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs
  • Work in a dynamic, supportive clinical environment
Key Skills for Success
  • Patient scheduling and care coordination
  • Front desk operations and patient intake
  • Healthcare communication and customer service
  • Time management and multitasking
  • Problem-solving and critical thinking
  • Team collaboration and adaptability

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