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Patient Access Associate Jobs in Chicopee, MA (NOW HIRING)

divvyDOSE

Associate Patient Care | , | Group

Holyoke, MA · On-site

$16.85 - $25.25/hr

Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation * Computer skills, clerical-business machine skills, telephone communication skills, and be ...

UMR

Associate Patient Care | , | Group

Holyoke, MA · On-site

$16.85 - $25.25/hr

Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation * Computer skills, clerical-business machine skills, telephone communication skills, and be ...

VCA Animal Hospitals

Associate Veterinarian

Palmer, MA · On-site

Patient mix (canine/feline/some pocket pets) Who we look for * People obsessed with pets and their ... With access to endless resources, we continuously learn and share knowledge to build fulfilling ...

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Patient Access Associate information

See Chicopee, MA salary details

$14

$19

$23

How much do patient access associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient access associate in Chicopee, MA is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.97 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Chicopee, MA?

The most popular types of Patient Access jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Patient Access Associate jobs?

Cities near Chicopee, MA with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Chicopee, MA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 25% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,552 per year, or $19.5 per hour.

Associate Patient Care | , | Physicians

UMR

Bloomfield, CT • On-site

$16 - $29/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Associate Patient Care Coordinator

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team. The position is full-time (40 hours/week) Monday - Friday.

The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: Monday - Friday 8-hour shift between 8am-6pm

Location: 6 Northwestern Dr. Bloomfield CT

Primary Responsibilities:

  • Conduct check-in and check-out process
  • Answer incoming calls and use EHR to document details of patient inquiries
  • Conduct outreach to patients requiring appointments or service follow-up
  • Schedule appointments using standard scheduling protocols
  • Manage administrative in-basket pools and work queues
  • Scan documents into the EHR per standard protocols
  • Protect patients' rights by maintaining confidentiality of medical, personal and financial information
  • Provide coverage at other ProHealth locations on an ad hoc basis
  • Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 1+ years of receptionist or customer service experience
  • Beginner level of computer proficiency in Microsoft Office
  • Access to reliable transportation and valid US driver's license

Preferred Qualifications:

  • Experience working in a primary care setting
  • Experience working with EPIC

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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About UMR

Sourced by ZipRecruiter

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Wausau, WI, US

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