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Patient Access Associate Jobs in Gardner, MA (NOW HIRING)

Associate Degree or Healthcare-related certificate 1-2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience Emergency Department ...

Associate Veterinarian

Shrewsbury, MA · On-site

$120 - $140/hr

Associate Veterinarian - Shrewsbury, MA | Up to $140k + Bonus | Progressive Small Animal Practice ... Strong focus on internal medicine, diagnostics and patient care * Access to internal specialist ...

Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely ... Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills:

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient access associate in Gardner, MA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.17 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.

What are the most commonly searched types of Patient Access jobs in Gardner, MA?

The most popular types of Patient Access jobs in Gardner, MA are:

What cities near Gardner, MA are hiring for Patient Access Associate jobs?

Cities near Gardner, MA with the most Patient Access Associate job openings:

Infographic showing various Patient Access Associate job openings in Gardner, MA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 63% Full Time, 28% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,740 per year, or $20.5 per hour.

Patient Services Coordinator

Axelon

Worcester, MA • On-site

Other

Re-posted 16 days ago


Job description

Job Title

Location: 119 Belmont Street, Worcester, MA 01605

Work Mode: Onsite

Schedule: Full-Time, 40 Hours Weekly, 7:00 AM – 3:30 PM

Weekend and Holiday Rotation Required

Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need

Start Date: ASAP Upon clearance

Responsibilities:

Register patients and accurately enter demographic, insurance, and related information into patient registration systems

Obtain required patient signatures including HIPAA and Consent to Treat documentation

Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications

Resolve insurance discrepancies and obtain required coverage information

Verify workers' compensation and automobile insurance coverage when applicable

Schedule and arrive Radiology, Laboratory, and ancillary service appointments

Complete Emergency Department and Labor & Delivery registrations

Coordinate services across multiple departments to support patient care

Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts

Perform Surgical Day admissions

Manage bed control, transfers, admissions, and discharge activities

Provide patients with preparation instructions for scheduled services and procedures

Assess patient financial needs and coordinate referrals to financial counseling

Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing

Maintain accurate records, logs, files, and departmental documentation

Complete online death certificate registry documentation

Receive and secure patient valuables

Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing

Maintain compliance with departmental policies, quality standards, and safety regulations

Participate in meetings, training, and continuous improvement initiatives

Perform additional duties as assigned

Requirements:

High School Diploma or GED required

Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required

Experience working in a fast-paced, high-volume healthcare environment

Experience collecting and verifying patient demographic and insurance information

Strong customer service and communication skills

Strong data entry skills with attention to detail

Proficient computer and data entry skills

Experience using Windows-based systems and navigating multiple applications

Ability to accurately document and maintain patient information

Ability to work effectively in a team-oriented environment

English speaking, reading, and writing proficiency

Reliable attendance and punctuality

Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred Skills:

Associate Degree or Healthcare-related certificate

1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience

Emergency Department, Labor & Delivery, or inpatient admissions experience

Previous insurance authorization or verification experience

Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)

Knowledge of medical terminology

Bilingual speaking, reading, and writing skills


Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

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