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Patient Access Associate Jobs in Normal, IL (NOW HIRING)

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Patient Access Associate information

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$13

$18

$22

How much do patient access associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient access associate in Normal, IL is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.39 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What cities near Normal, IL are hiring for Patient Access Associate jobs?

Cities near Normal, IL with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 30% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,440 per year, or $19 per hour.

Occupational Therapist - Travel Contract

Washington, IL • On-site

Jackson Therapy Partners
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Jackson Therapy Partnersexternal

$2.1K/wk

Other

Medical, Retirement

Re-posted 1 hour ago

Job description

Make a meaningful difference as a travel OT with Jackson Therapy Partners! We’re seeking a dedicated and compassionate Occupational Therapist to help patients with injuries, illnesses, or disabilities regain or improve their daily skills while exploring a brand-new location.


Minimum Requirements

  • Bachelor's, Master's or Doctoral Degree in Occupational Therapy from an accredited educational program.
  • Active State License is Required to Start the Assignment
  • BLS Certification May Be Required from AHA or ARC


Assignment Details

  • Shift hours: 8:30 AM - 4:30 PM

Apply now and you'll be contacted by a recruiter who’ll give you more information!


Benefits Designed for Travelers

We deeply value your commitment to impacting others, that’s why we offer a comprehensive and competitive benefits package starting your first day.


  • Weekly, On-Time Pay because that's how it should be
  • Full Medical Benefits & 401k Matching Plan
  • 24/7 Recruiter: Your main point of contact available by text, phone or email
  • Competitive Referral Bonuses
  • 100% Paid Housing Available
  • Travel & License Reimbursement

Impacting Patient Care Nationwide

Join Jackson Therapy Partners as an occupational therapist and get the flexibility, stability, and growth you deserve. Enjoy full-time pay, benefits, and relocation assistance in travel contracts that let you explore your favorite locations while maintaining job security in diverse settings nationwide. Choose from a variety of career options including direct hire, temp-to-hire, and travel contracts using ProVenture, our AI-enhanced career app - designed for therapy professionals like you.


Location Highlights

East Peoria offers convenient access to both riverfront recreation and city amenities. The city sits along the Illinois River across from downtown Peoria, with easy access to the Peoria RiverFront district and the Murray Baker Bridge. Outdoor options include Fondulac Park District trails and nearby Grandview Drive, while Wildlife Prairie Park is about 20 miles away for hiking and wildlife viewing. The area also provides access to the Par-A-Dice Hotel Casino and the Caterpillar Visitors Center, giving travelers a mix of entertainment and local industry landmarks.


EEO Statement

Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

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About Jackson Therapy Partners

Sourced by ZipRecruiter

Since 2006, Jackson Therapy Partners has provided allied and therapy staffing for over 1,300 rehab facilities, schools, outpatient clinics, hospitals, and skilled nursing facilities nationwide. Awarded Best of Staffing 2022 and Top Workplace by the Orlando Sentinel, our team of recruiters will inspire you, cheer you on, and lead with kindness while helping you build an adventurous, life-changing, travel career.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Orlando, FL, US

Social media

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