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Patient Access Associate Jobs in Normal, IL (NOW HIRING)

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Patient Access Associate information

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$13

$18

$22

How much do patient access associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient access associate in Normal, IL is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What does patient access associate mean?

A patient access associate is a healthcare professional responsible for scheduling appointments, verifying patient insurance, collecting co-pays, and ensuring patients complete necessary paperwork. They serve as the first point of contact in a medical facility, requiring strong communication skills and familiarity with electronic health record systems.

What are some typical challenges a Patient Access Associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What are Patient Access Associates?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The role typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.

What jobs pay 4000 a week without a degree?

Patient Access Associates typically do not earn $4,000 weekly; such high earnings are uncommon without specialized skills or certifications. Jobs that can pay this amount without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require experience, licensing, or a strong network. High-paying roles without a degree are rare and often depend on commission, performance, or business ownership.

What are the key skills and qualifications needed to thrive as a Patient Access Associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What Does a Patient Access Associate Do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, requiring basic administrative and patient communication skills. It provides experience in medical environments and can serve as a stepping stone to more advanced healthcare roles, often involving tasks like scheduling, data entry, and patient intake. Certification or training may be required, but it generally offers a manageable schedule and opportunities for skill development.
What cities near Normal, IL are hiring for Patient Access Associate jobs? Cities near Normal, IL with the most Patient Access Associate job openings:
Infographic showing various Patient Access Associate job openings in Normal, IL as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,440 per year, or $19 per hour.
MENTAL HEALTH SECURITY CLERK - IP TECH

MENTAL HEALTH SECURITY CLERK - IP TECH

Memorial Health

Mclean, IL

$28.15/hr

Full-time

Re-posted 16 days ago


Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers


Job description

Min
USD $17.60/Hr.
Max
USD $28.15/Hr.
Overview
Position Overview:
Our Mental Health Security Clerk plays a vital role in maintaining a safe and secure environment for patients, visitors, employees, and physicians. This position is crucial in ensuring the overall safety of the unit while serving as the primary communication and information hub.
Key Responsibilities:
  • Maintain a visible presence on the unit to enhance security and support.
  • Answer telephones and direct unit traffic effectively.
  • Enter patient orders into the electronic medical record accurately and in a timely manner.
  • Intervene in challenging and sometimes physical situations to ensure the safety of all individuals on the unit.

To review Memorial's Benefits click here: Benefits - Memorial HR
Qualifications
Education:
  • High school diploma or GED required; an associate's or bachelor's degree is preferred.

Licensure/Certification/Registry:
  • Basic Life Support (BLS) Certification within 30 days of job placement is required.
  • Successful completion of Safety First Training within 30 days of hire and annually thereafter is required.

Experience:
  • Minimum of two years of experience as a security officer, in law enforcement, or in the military is required.
  • One year of secretarial or comparable clerical experience is strongly preferred.
  • At least one year of Memorial Health security experience is preferred.

Other Knowledge/Skills/Abilities:
  • Ability to remain calm and collected in stressful situations, utilizing rational thinking and decision-making.
  • Skill in managing and prioritizing multiple incidents/tasks simultaneously.
  • Strong verbal and written communication skills for effectively interacting with a diverse range of people, including handling emotional situations.
  • Proficiency in applying de-escalation techniques.
  • Ability to maintain a high level of confidentiality.
  • Physical capability to perform prolonged standing, sitting, lifting patients, and restraining patients as necessary.
  • Excellent interpersonal and customer service skills.
  • Proficient with personal computers and software, including Microsoft Excel, Word, Outlook, and PowerPoint.
  • Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.
  • Knowledge of medical terminology is preferred.

Responsibilities
Safety and Security:
  • Control entry and exit of colleagues and visitors to the unit.
  • Check in visitors and ensure all belongings are properly stored before granting access.
  • Monitor unit surveillance and cameras, alerting colleagues to potential safety issues.
  • Provide a visible deterrent to prohibited activities.
  • Report any security or safety risks to all staff.
  • Assist in maintaining a safe environment and report unsafe conditions.
  • Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations.
  • Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse.
  • Conduct searches of persons, patient belongings, and rooms to ensure safety.

Communication:
  • Promptly greet others in a friendly manner.
  • Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others.
  • Respond to questions and provide direction within the scope of the role.
  • Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods.
  • Use the Physician Profile to ensure accurate paging of physicians.

Information Processing:
  • Prioritize stat orders and immediate needs.
  • Accurately process orders and input data into the electronic medical record.
  • Maintain accurate paper records for non-computerized items.
  • Refer patient/visitor concerns to nursing or customer service staff.
  • Direct news media inquiries to nursing or public relations staff.

Medical Records Maintenance:
  • Assemble admission chart packs and ensure patient identifiers are on all forms.
  • Scan patient documents to Medical Records.
  • Gather and copy necessary paperwork for patient transfers to other units and facilities.
  • Manage sensitive and confidential patient and family information.

Service Requisitions:
  • Collaborate with Nursing Material Specialists to ensure adequate supplies are available.
  • Review new supplies and equipment upon arrival, validating accuracy and placement.
  • Send service requisitions to interdisciplinary departments.
  • Facilitate equipment maintenance with Biomed or the appropriate department.

Unit Operations:
  • Complete basic patient care tasks as directed by the registered nurse.
  • Serve, monitor, and collect food trays and utensils.
  • Respond to call lights and bed/chair alarms.
  • Provide direct patient observation and complete observation rounds as delegated.
  • Assist in safety checks upon patient admission and room checks.
  • Expedite timely patient admission, discharge, and transfer to facilitate flow.
  • Participate in quality improvement activities by maintaining logs and statistical records.
  • Act as a preceptor as needed.
  • Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff.
  • Assist with stocking unit supply stations.

Accountability:
  • Comply with established policies, procedures, standards, and guidelines.
  • Follow the chain of command.
  • Utilize time and resources effectively and efficiently.
  • Maintain cleanliness of the unit, service areas, and equipment.
  • Collaborate with all members of the healthcare team.
  • Support and participate in planned changes enthusiastically.
  • Accept responsibility for the timely completion of assigned tasks.

Additional Duties:
  • Perform other related work as required or requested.

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