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Patient Access Associate Jobs in Canton, IL (NOW HIRING)

Desort

Veterinary Associate - Canton, IL

Canton, IL · On-site

... and access to advanced diagnostic tools--allowing you to focus on delivering excellent care to ... Maintain detailed and accurate patient records. Qualifications: * Doctor of Veterinary Medicine ...

Desort

Associate DVM - Canton, IL

Canton, IL · On-site

... and access to advanced diagnostic tools--allowing you to focus on delivering excellent care to ... Maintain detailed and accurate patient records. Qualifications: * Doctor of Veterinary Medicine ...

Desort

Veterinary Associate DVM | Canton, IL

Canton, IL · On-site

... and access to advanced diagnostic tools--allowing you to focus on delivering excellent care to ... Maintain detailed and accurate patient records. Qualifications: * Doctor of Veterinary Medicine ...

Desort

DVM Veterinary Associate - Canton, IL

Canton, IL · On-site

... and access to advanced diagnostic tools--allowing you to focus on delivering excellent care to ... Maintain detailed and accurate patient records. Qualifications: * Doctor of Veterinary Medicine ...

Desort

Veterinary Associate DVM - Canton, IL

Canton, IL · On-site

... and access to advanced diagnostic tools--allowing you to focus on delivering excellent care to ... Maintain detailed and accurate patient records. Qualifications: * Doctor of Veterinary Medicine ...

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How much do patient access associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient access associate in Canton, IL is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.87 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.
More about Patient Access Associate jobs

What cities near Canton, IL are hiring for Patient Access Associate jobs?

Cities near Canton, IL with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Canton, IL as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 28% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,473 per year, or $18.5 per hour.

Supervisor Patient Access-Pekin Hospital

Carle Health

Pekin, IL • On-site

Full-time

Posted 12 days ago

Carle Health rating

7.5

Company rating: 7.5 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

235th of 887 rated healthcare providers

Job description

Overview
This position is responsible for supervision of Patient Access on an assigned campus and/or designated registration hub(s). Responsibilities include completing error tracking, monitoring staff productivity and holding staff accountable for completing registration and cashier functions with accuracy in an efficient and effective manner. Responsible for monitoring staff compliance for following all regulations that impact Patient Access and cashier functions. Holds staff accountable for an exceptional Patient Experience. Assists Manager Patient Access or Assistant Manager Patient Access with coordination of the training and job performance of employees who report to this position. Responsible for maintaining the staff schedule for assigned registration areas and ensuring coverage to meet patient demand. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives.
Qualifications
Education & Experience Requirements
  • Associate degree required.
  • Minimum of two (2) years of Patient Access experience required.
  • Must obtain Certified Healthcare Access Associate (CHAA) certification within 18 months of hire.
  • Minimum of two (2) years of Patient Access leadership experience required.

Responsibilities
Management and Leadership
  • Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy.
  • Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes
  • Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
  • Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
  • Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
  • Continuously identify process improvement areas, recommend changes, and implement accordingly.
  • Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverage
  • Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.
  • Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff development.
  • Demonstrate sound fiscal management of operation through the elimination of waste.
  • Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
  • Responsible for all aspects of hiring, interviewing and selecting staff for assigned registration areas.
  • Monitors productivity and errors of staff.
  • Recommends and implements training based on these reports.
  • Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
  • Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
  • Completes annual performance appraisals for direct reports.
  • Provides computer support to team members.
  • Assist team members with daily duties as needed.
Performance Management of Patient Access Team
  • Serves in system administrator roles for Insurance Payers, Kronos, DCR tracker and other systems as needed.
  • Serve as a subject matter expert to the Patient Access department for area assigned by leadership.
  • Act as a go-to person for other departments and assist them with their Patient Access questions and concerns.
  • Provide appropriate training to providers and other departments for assigned area.
  • Have basic knowledge of all tasks of the Patient Access department and assist the staff when needed.
  • Monitor reports and data to ensure assigned area is meeting department goals and key performance indicators.
  • Assist with physician questions, suggestions and complaints.
  • Monitor equipment to assure proper functioning. Contact appropriate department to repair equipment when needed.
  • Actively participates in any system assigned Patient Access teams/meetings.

About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $26.48per hour - $44.22per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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About Carle

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Each and every employee at Carle makes us better and stronger, so we can take care of our patients and our community. From clinical to professional and technical careers – our team of employees help us change lives. Carle is proud to be named a Great Place to Work®. Alongside Carle BroMenn Medical Center, Carle Health Methodist Hospital, and Carle Health Proctor Hospital, the Carle Foundation Hospital holds Magnet® designation, the nation’s highest honor for nursing care.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Urbana, IL, US

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