Product Manager - CIAM
$142K - $185K/yr
Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up * Embed risk-based decisioning and AI ...
Product Manager - CIAM
$142K - $185K/yr
Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up * Embed risk-based decisioning and AI ...
Product Manager - CIAM
Phoenix, AZ · On-site
$142K - $185K/yr
Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up * Embed risk-based decisioning and AI ...
Product Manager - CIAM
Phoenix, AZ · On-site
$142K - $185K/yr
Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up * Embed risk-based decisioning and AI ...
Passwordless information
What are the key skills and qualifications needed to thrive as a passwordless authentication engineer, and why are they important?
To thrive as a Passwordless Authentication Engineer, you need expertise in identity and access management, authentication protocols (such as OAuth, SAML, and FIDO2), and a background in computer science or a related field. Familiarity with authentication platforms like Auth0, Okta, and relevant security certifications (e.g., CISSP or Certified Ethical Hacker) is often required. Strong problem-solving, attention to detail, and clear communication skills help in designing secure, user-friendly authentication solutions. These skills are critical to ensure robust security while delivering seamless user experiences in digital environments.
What is the difference between Passwordless vs Network Security Specialist?
| Aspect | Passwordless | Network Security Specialist |
|---|---|---|
| Credentials/Certifications | Biometric, token-based, or passwordless authentication certifications | Network security, CISSP, CEH certifications |
| Work Environment | IT security teams, cybersecurity firms, tech companies | IT departments, cybersecurity firms, enterprise networks |
| Industry Usage | Authentication solutions, identity management | Network protection, threat mitigation |
| Search/Comparison Intent | Understanding authentication methods | Securing networks and infrastructure |
While Passwordless focuses on authentication methods that eliminate passwords using biometrics or tokens, Network Security Specialists concentrate on protecting entire networks from threats. Both roles are vital in cybersecurity but serve different functions: one enhances user access security, the other safeguards network infrastructure.
What are the main responsibilities of a passwordless authentication engineer on a security team?
As a Passwordless Authentication Engineer, your primary responsibilities include designing, implementing, and maintaining authentication systems that eliminate the need for traditional passwords. You will work closely with software developers, product managers, and security teams to integrate secure passwordless solutions such as biometrics, magic links, or hardware tokens into applications. Daily tasks often involve researching the latest authentication technologies, troubleshooting integration issues, and ensuring compliance with security best practices. Collaboration and clear communication with cross-functional teams are essential, as you help educate stakeholders on the benefits and operation of passwordless systems.
What does passwordless mean in the context of cybersecurity jobs?
In cybersecurity, 'passwordless' refers to authentication methods that do not require users to enter traditional passwords to access systems or services. Instead, passwordless authentication relies on alternative verification methods such as biometrics (like fingerprints or facial recognition), security keys, or one-time codes sent to trusted devices. This approach is designed to enhance security and user experience by reducing the risks associated with weak or stolen passwords. Passwordless solutions are becoming increasingly popular in both enterprise and consumer environments as organizations seek to improve protection against unauthorized access.
What are popular job titles related to Passwordless jobs in Arizona? For Passwordless jobs in Arizona, the most frequently searched job titles are:
- Sailpoint Identity Access Management
- Overnight Identity Access Management Iam
- Remote Incose
- Identity Access Management Iam
- Vice President Identity Access Management Iam
- Identity Access Management Engineer
- Remote Identity Access Management Engineer
- Identity Access Management Okta
- Identity Access Management Analyst
- Ciam Engineer
What job categories do people searching Passwordless jobs in Arizona look for? The top searched job categories for Passwordless jobs in Arizona are:
What cities in Arizona are hiring for Passwordless jobs? Cities in Arizona with the most Passwordless job openings:
$142K - $185K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Job description
Description
4 Days in the office from any of our locations in Johnston RI, Charlotte NC, Dallas TX, Nashville TN, Iselin NJ, Westwood or Medford MA, or Phoenix AZ and couple other locations
Role is not relocation eligible.
Product Manager, CIAM Authentication & Identity Platform Delivery Lead
The Product Manager for Customer Identity & Authentication will lead delivery of Citizens' next-generation centralized CIAM platform, a core pillar of the bank's Reimagine the Bank strategy. This role is responsible for transforming fragmented authentication and identity verification capabilities into a unified, risk-based, and intelligence-driven platform that reduces customer friction while strengthening fraud defenses.
This leader will drive the transition from siloed OTP and point solutions to a modern, adaptive authentication ecosystem-leveraging passkeys, biometrics, device intelligence, and AI-powered risk signals. The role will partner across Security, Fraud, Digital, Technology, and Operations to position identity not just as a control point, but as a driver of customer growth, trust, and conversion.
The role requires balancing near-term delivery (e.g., channel integration, OTP consolidation, fraud controls) with long-term platform transformation, ensuring measurable business impact across customer experience, fraud loss reduction, and operational efficiency. This role includes team leadership responsibilities and reports to the CIAM Product Leader.
Responsibilities
- Lead delivery of a centralized CIAM platform, consolidating fragmented authentication and identity verification capabilities across mobile, digital, contact center, and branch channels
- Drive OTP and authentication consolidation strategy, reducing redundancy, improving reliability, and enabling consistent customer experience across journeys
- Define and execute the roadmap for modern, passwordless and risk-based authentication, including passkeys, biometrics, behavioral signals, and adaptive step-up
- Embed risk-based decisioning and AI-driven identity intelligence into authentication flows to dynamically balance security and customer friction
- Partner across Security, Fraud, Digital, and Technology to align on enterprise authentication standards and eliminate duplicative controls
- Enable omnichannel identity orchestration, ensuring identity signals persist and are leveraged consistently across customer journeys
- Own delivery outcomes and adoption, ensuring scalable implementation, operational readiness, and measurable business impact
- Establish enterprise authentication standards and governance, preventing future fragmentation and ensuring consistency across all channels and products
- Track and optimize core business KPIs, including authentication success rates, step-up rates, fraud losses, customer friction, and conversion lift
Key Skills, Competencies, and Experience
- 7+ years in product management, platform delivery, or identity/authentication/fraud domains
- Proven experience leading enterprise-scale platform transformations, ideally CIAM or authentication modernization initiatives
- Strong expertise in modern authentication technologies (passkeys/FIDO2, biometrics, MFA, device intelligence, identity verification)
- Experience delivering risk-based or adaptive authentication and integrating fraud/risk signals into customer journeys
- Deep understanding of CIAM principles, identity orchestration, and omnichannel customer journeys
- Experience driving OTP consolidation or authentication platform rationalization strongly preferred
- Expertise in Agile delivery (SAFe, Scrum, Kanban) at scale
- Strong executive communication skills, with ability to translate identity strategy into business outcomes
- Demonstrated ability to lead cross-functional teams and influence without authority
- Experience defining and managing KPIs tied to business outcomes (conversion, fraud reduction, CX improvement)
- Ability to balance security, customer experience, and operational efficiency in authentication design
- Experience with AI/analytics-driven identity or fraud capabilities preferred
Education
Bachelor's degree required; advanced degree preferred
Hours and Work Schedule:
Hours per Week: 40
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Pay Transparency
The salary range for this position is $142,000 - $185,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience..
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Education:Why Work for UsEmployment Type: 1ST