Passport Support Associate Jobs in Riverside, CA

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're seeking a highly skilled and proactive Senior Maintenance Supervisor to lead our global maintenance teams. This role oversees the technical health of our operational facilities across domestic and international sites. The maintenance team is responsible for preventative and unplanned maintenance, machine upgrades, and other tasks related to process machinery, including mechanical, pneumatic, and electrical systems.

The ideal candidate is a "player-coach" who possesses the advanced technical aptitude to step in and perform any technician-level task while managing a diverse, international team.

You'll report to the Process Automation Manager and work from our Santa Ana, CA office.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

Approximately 25% travel is required for this position. You must have a valid driver's license (required) and valid passport (required).

What You'll Do:

• Global Team Leadership: Manage and mentor Maintenance Technicians across time zones and locations, including Santa Ana, Jersey City, Florida, Texas, Germany, and Japan

• Technical Leadership: Serve as the primary technical escalation point; you must be able to personally perform preventative maintenance, troubleshooting, and machine upgrades as needed to support your team

• Root Cause Focus: Strong understanding of problem solving methodologies and identification of root cause. Familiar with CAPAs and Lean techniques

• Strategic Maintenance Planning: Collaborate with Engineering to develop, implement, and track global PM schedules and maintenance plans

• Process Standardization: Work with cross-functional groups to determine and enforce standard maintenance procedures across all global sites

• Continuous Improvement: Identify and spearhead opportunities for equipment and process enhancements to increase production quality, reliability and efficiency

• Safety & Compliance: Ensure all global maintenance activities adhere to strict "safety first" protocols and local regulatory requirements

Who You Are:

• Education: Associates or vocational degree

• Experience: 8+ years of relevant experience with at least 2 years in a leadership role

• Proven Leadership: Experience managing maintenance teams is required, preferably in a global or multi-site industrial environment

• Master Technician Skills: Advanced, hands-on mechanical, pneumatic, and electrical aptitude; you are comfortable using power tools, hand tools and diagnostic tools

• Process Automation: Familiarity with industrial automation and factory equipment, including controls systems, robotics, and machine HMIs

• Global Communicator: Exceptional written and verbal English communication skills; ability to coordinate effectively with international teams

• Operational Agility: Ability to work in a deadline-sensitive environment and adapt to different operational climates and regional requirements

• Tech Savvy: Proficient in Google Suite, Microsoft Office, and online communication tools, such as Slack and Zoom

• Travel: Ability to travel domestically and internationally to oversee site operations and support local technicians

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting

• Computer Use: Typing, mouse work, sitting and looking at a monitor potentially for long periods of time

• Exposure to machine noise: May include forklifts, ultrasonic welders, or other equipment

• Hand Use: Power gripping when using low-precision, high-impact hand tools that require significant force, such as hammer drills and torque wrenches

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Lifting and Carrying: Ability to lift, carry, and move materials up to 50 pounds

• Sitting or Standing: Ability to sit or stand for extended periods of time

• Temperature and Humidity: Occasional exposure to warehouse environments without heating or cooling with fluctuations in temperatures and humidity

• Walking: Ability to walk for long periods

Salary Range: The salary range for this position is $115,000-$130,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons to Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.