ZipRecruiter

Log In

1

Passenger Service Supervisor Jobs (NOW HIRING)

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsPassenger Service Supervisor Jobs

Passenger Service Supervisor information

See salary details

$12

$25

$49

How much do passenger service supervisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for passenger service supervisor in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What is a passenger service supervisor?

Passenger Service Supervisors are professionals who oversee the activities of passenger service agents at airports, ensuring that travelers receive efficient and courteous assistance. Their responsibilities include supervising staff, resolving customer complaints, coordinating with other airport departments, and ensuring compliance with safety and security procedures. They play a key role in maintaining smooth airport operations and enhancing the overall passenger experience.

What are the key skills and qualifications needed to thrive as a passenger service supervisor, and why are they important?

To thrive as a Passenger Service Supervisor, you need a solid understanding of airport operations, customer service practices, and supervisory experience, often supported by a high school diploma and relevant industry training. Familiarity with airline reservation systems, departure control systems, and safety protocols is typically required. Strong leadership, conflict resolution, and effective communication skills help you manage teams and handle challenging passenger situations. These skills and qualities are crucial for ensuring smooth passenger flow, regulatory compliance, and high service standards in a dynamic airport environment.

What are some common challenges encountered by passenger service supervisors and how can they be effectively managed?

Passenger Service Supervisors often face challenges such as managing high passenger volumes during peak travel times, handling unexpected flight delays or cancellations, and addressing customer complaints promptly. Effective management of these challenges involves strong communication skills, the ability to quickly resolve conflicts, and maintaining a calm, professional demeanor under pressure. Successful supervisors also foster teamwork among staff and ensure everyone is well-trained to provide excellent customer service, which helps maintain smooth airport operations.

What is the difference between Passenger Service Supervisor vs Ticketing Agent?

AspectPassenger Service SupervisorTicketing Agent
CredentialsHigh school diploma; customer service experience; sometimes supervisory certificationHigh school diploma; customer service skills; familiarity with ticketing systems
Work EnvironmentAirport or transportation hub, overseeing passenger servicesTicket counters, airline offices, or travel agencies
Employer & Industry UsageAirlines, airports, transportation companiesAirlines, travel agencies, ticketing offices
Common Search & ComparisonPassenger Service Supervisor vs Ticketing Agent

The Passenger Service Supervisor oversees passenger assistance, manages staff, and ensures smooth operations at transportation hubs. In contrast, Ticketing Agents focus on selling tickets, checking in passengers, and handling reservations. While both roles require customer service skills and familiarity with airline procedures, the supervisor has additional responsibilities related to team management and operational oversight.

More about Passenger Service Supervisor jobs

What job categories do people searching Passenger Service Supervisor jobs look for?

The top searched job categories for Passenger Service Supervisor jobs are:

Passenger Service Supervisor jobs near you
Infographic showing various Passenger Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,286 per year, or $25.1 per hour.

Bilingual Passenger Service Supervisor

Menzies Aviation

Miami, FL • On-site

$25.91/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

As a Bilingual Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

  • Leadership Responsibility: Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

  • Assigns employees to work specific jobs at front counter or airline account
  • Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations
  • Trains employees on specifics or assigns employees to work with an experienced representative
  • Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems
  • Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service
  • Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
  • Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

  • Ability to supervise up to 10-15 passenger service representatives
  • Maintain a valid driver’s license
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be able to speak, read and write in English proficiently
  • Must have strong verbal and written communication skills
  • Knowledgeable of computer software programs
  • Must be able to pass all pre-employment testing to include a drug test and a physical
  • Must be Bilingual (English and Spanish) required

Benefits

  • Advancement Opportunities 
  • Health Plans through Maritain Health that offer a variety of coverage
  • Dental Plans through Delta Dental
  • Vision Insurance Plan through Met Life Vision
  • Paid Vacation / Sick (fulltime employees)
  • Critical Illness Coverage Plan
  • Hospital Indemnity Coverage Plan
  • Voluntary Life and AD&D Insurance
  • 401K Savings Plan
  • Employee Assistance Program
  • Prepaid Legal Coverage Plan
  • Identity Theft Protection Plan
  • Pet Discount Coverage and Pet Insurance Plan

What Menzies Aviation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply