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How much do passenger customer service agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for passenger customer service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How much is the salary of a passenger customer service agent?

The average salary of a passenger customer service agent typically ranges from $30,000 to $45,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced agents or those working for major airlines can earn higher wages and additional benefits.

What do you need to be a passenger customer service agent?

To become a passenger customer service agent, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and the ability to handle stressful situations. Customer service experience and familiarity with airline or travel industry systems can be beneficial. Some positions may require background checks and the ability to work flexible hours, including weekends and holidays.

What does a passenger customer service agent do?

A passenger customer service agent assists travelers with check-in, boarding, and baggage handling, ensuring a smooth airport or airline experience. They provide information, resolve issues, and may handle ticketing and reservations using airline computer systems. Strong communication skills and knowledge of safety procedures are essential for the role.

What qualifications do I need to be a passenger customer service agent?

To become a passenger customer service agent, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and the ability to handle customer inquiries and resolve issues. Some employers may require prior experience in customer service and familiarity with reservation systems or ticketing software.

What cities are hiring for Passenger Customer Service Agent jobs?

Cities with the most Passenger Customer Service Agent job openings:

What states have the most Passenger Customer Service Agent jobs?

States with the most job openings for Passenger Customer Service Agent jobs include:

What are popular job titles related to Passenger Customer Service Agent jobs?

For Passenger Customer Service Agent jobs, the most frequently searched job titles are:

Passenger Customer Service Agent jobs near you
Infographic showing various Passenger Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

IAD Passenger Service Agent - Part Time

Dulles, VA • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$18/hr

Part-time

Re-posted 23 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is $18.50/hour.

Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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