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How much do passenger customer service agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for passenger customer service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How much is the salary of a passenger customer service agent?

The average salary of a passenger customer service agent typically ranges from $30,000 to $45,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced agents or those working for major airlines can earn higher wages and additional benefits.

What do you need to be a passenger customer service agent?

To become a passenger customer service agent, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and the ability to handle stressful situations. Customer service experience and familiarity with airline or travel industry systems can be beneficial. Some positions may require background checks and the ability to work flexible hours, including weekends and holidays.

What does a passenger customer service agent do?

A passenger customer service agent assists travelers with check-in, boarding, and baggage handling, ensuring a smooth airport or airline experience. They provide information, resolve issues, and may handle ticketing and reservations using airline computer systems. Strong communication skills and knowledge of safety procedures are essential for the role.

What qualifications do I need to be a passenger customer service agent?

To become a passenger customer service agent, candidates typically need a high school diploma or equivalent, strong communication and interpersonal skills, and the ability to handle customer inquiries and resolve issues. Some employers may require prior experience in customer service and familiarity with reservation systems or ticketing software.

What cities are hiring for Passenger Customer Service Agent jobs?

Cities with the most Passenger Customer Service Agent job openings:

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For Passenger Customer Service Agent jobs, the most frequently searched job titles are:

Passenger Customer Service Agent jobs near you
Infographic showing various Passenger Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Agent (Phoenix, AZ)

Phoenix, AZ • On-site

Choice Aviation Service Inc
See more jobs at Choice Aviation Service Incexternal

$18/hr

Part-time

Re-posted yesterday

Job description


CHOICE AVIATION SERVICES  | PASSENGER SERVICE AGENT ( PHX, AZ)


Summary 

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. 

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

 Job Duties 

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS) 
  • Inspect and verify passenger documentation. 
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination 
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. 
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) 
  • Makes announcements regarding flight activity at gate or over airport’s general PA system. 
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight  and other   questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. 
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer. 
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
  • All employees are responsible for ensuring quality control in their own activities. 
  • Cooperate fully with Inspectors to achieve quality inspection commitments. 
  • Performs other duties as requested.  

Requirements 

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills 
  • Must be able to stand, lift, bend for an extended period. 
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

 


Ability to work nights, weekends, holidays, rotating shifts and varying schedules.

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