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Partner Support Engineer Jobs in Ohio (NOW HIRING)

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Partner Support Engineer information

What is a partner support engineer?

A Partner Support Engineer is a technical professional who provides support and guidance to a company's business partners, such as vendors, resellers, or technology integrators. They help partners troubleshoot issues, implement products or solutions, and ensure successful integration with the company’s systems or services. Their role blends technical problem-solving with customer service skills, aiming to build strong, productive relationships with partners. They often act as a liaison between the partner and the company’s internal technical teams.

How does a partner support engineer typically collaborate with external partners and internal teams?

Partner Support Engineers regularly act as a bridge between external partners and internal technical or product teams. They are responsible for understanding partner needs, troubleshooting technical issues, and communicating solutions or updates effectively. This role often involves participating in regular status meetings, providing technical documentation, and escalating complex problems to development or engineering teams when necessary. Successful Partner Support Engineers foster positive relationships by ensuring timely resolutions and clear, professional communication.

What are the key skills and qualifications needed to thrive as a partner support engineer, and why are they important?

To thrive as a Partner Support Engineer, you need a solid background in computer science or IT, strong troubleshooting skills, and experience in customer or technical support roles. Familiarity with CRM platforms, ticketing systems, cloud services, and relevant certifications such as CompTIA or Microsoft are often required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively resolve partner issues and build strong relationships. These skills ensure timely, high-quality support, fostering partner satisfaction and long-term business growth.

What is the difference between Partner Support Engineer vs Customer Support Engineer?

AspectPartner Support EngineerCustomer Support Engineer
Required credentialsTechnical certifications, relevant engineering or IT backgroundTechnical knowledge, customer service skills
Work environmentCollaborates with partners, technical teams, and clientsInteracts directly with end-users and customers
Employer and industry usageTech companies, SaaS providers, hardware vendorsBroadly used across tech, software, and hardware sectors
Common search intentPartner support roles, technical partner assistanceCustomer support careers, troubleshooting roles

The main difference is that a Partner Support Engineer focuses on supporting partners and technical collaborations, often working closely with other businesses. In contrast, a Customer Support Engineer primarily assists end-users or customers directly. Both roles require technical skills, but their target audiences and work environments differ significantly.

What cities in Ohio are hiring for Partner Support Engineer jobs?

Cities in Ohio with the most Partner Support Engineer job openings:

Infographic showing various Partner Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 77% Full Time, 9% Temporary, and 14% Contract. Highlights an 87% In-person, and 13% Remote job distribution.

Salesforce Production Support Engineer

Shaker Heights, OH

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 27 days ago

Job description

We are seeking a Salesforce Production Support Engineer with 3+ years of experience in Salesforce development, integration, and production support. The ideal candidate will have strong expertise in Apex, Lightning technologies, Salesforce integrations, data migration, and troubleshooting, along with experience in Banking and Financial Services.

Roles and Responsibilities

  • Provide production support for Salesforce applications, troubleshoot incidents, and resolve issues within defined SLAs.

  • Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), Aura, Flows, Force.com, and asynchronous processing.

  • Support integrations, data migration, and Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Work with Salesforce CPQ, nCino, CRMA, and AI capabilities as applicable.

  • Analyze complex production issues, perform root cause analysis (RCA), and implement solutions to improve system performance and availability.

  • Troubleshoot Salesforce Governor Limits and performance issues using tools such as ApexGuru and Scale Center.

  • Review code and technical designs and recommend Salesforce development and implementation best practices.

  • Translate business and user requirements into scalable, high-quality Salesforce solutions.

  • Identify potential system improvements and proactively contribute to automation and continuous improvement initiatives.

  • Create and maintain technical documentation, system playbooks, and support procedures.

  • Lead or contribute to requirements, design, and code reviews for complex Salesforce solutions.

  • Collaborate with business stakeholders, LOBs, customers, internal teams, and third-party partners to resolve issues and deliver solutions.

  • Support manual operational activities when required to maintain service continuity.

  • Participate in meetings, provide development status, and ensure deliverables are completed on time and according to specifications.

  • Work effectively with globally distributed teams across multiple time zones.

Required Skills & Qualifications

  • 3+ years of Salesforce development, integration, and production support experience.

  • Strong hands-on experience with Apex, LWC, Aura, Flows, Force.com, asynchronous processing, and Salesforce integrations.

  • Experience with data migration, CRMA, AI, Salesforce CPQ, and nCino.

  • Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Experience in Banking and Financial Services, preferably with knowledge of loan lifecycle, sales, and marketing processes.

  • Strong understanding of Salesforce data modeling, security, customization, integrations, and performance optimization.

  • Experience troubleshooting Governor Limits, performance issues, and complex Salesforce exceptions.

  • Strong analytical, troubleshooting, and root cause analysis skills.

  • Excellent communication and collaboration skills with business and technical stakeholders.

  • Ability to work independently, manage priorities, and deliver within defined SLAs.

  • Strong understanding of Salesforce development best practices, code quality, and technical design standards.

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