Partner Success Manager Jobs in Washington, DC (NOW HIRING)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief

Strategic Leader (Associate Director Level), Research Partner Success

Our Research Strategic Leaders (SLs) represent EAB’s Research division with colleges and universities. Research SLs build relationships with university Presidents, Provosts, Chief Business Officers and other members of the cabinet to understand their institutional priorities and deploy EAB research and services to help partners accomplish their goals. SLs drive high impact utilization and maximize the value EAB partners derive from their research partnership to secure partnership renewal and growth goals.

This role is based in Washington, D.C. Exceptional candidates based remotely in the continental United States or in other EAB office locations will also be considered.

Who We Want

• Do you want to make a difference in higher education?
• Do you build great customer relationships that inspire loyalty and drive growth?
• Do you advise customers to make right decisions that achieve strategic goals?
• Do you have a passion for delivering amazing customer experiences?
• Are you a persuasive leader with a knack for teaching and explaining concepts?
• Are you a problem solver with a gift for finding solutions that meet customer needs?

What You Will Do

Build Relationships

• Build and maintain relationships with university executives and campus leaders to secure trusted partner status.
• Collaborate with colleagues across the research, renewal, sales, and other product teams to serve our partners in a coordinated, holistic manner

Develop Industry and Content Knowledge

• Develop a deep understanding of key industry issues and how EAB’s Research helps partners set and execute their strategy in areas like student success, diversity equity inclusion & justice (DEIJ), and financial sustainability
• Understand EAB’s research and point of view on key industry issues to be able to add value to every partner conversation
• Provide guidance and advice to partners based on EAB research best practices
• Lead and facilitate state of the industry presentations for university boards and cabinets
• Develop and maintain general knowledge of broader EAB offerings (e.g., Technology and Enrollment Services products)

Develop Deep Partner Knowledge

• Develop and maintain deep knowledge of partner institutional priorities and goals in order to create actionable success plans to achieve partner objectives
• Understand partner strategic plan and map objectives to EAB research and services
• Understand and navigate around partner internal politics and mobilize key influencers
• Provide partners with unique perspective on improving their business which could mean challenging partner assumptions
• Serve as the voice of the market and voice of the partner for EAB Research and other key internal stakeholders (i.e., Account Management, Sales, Contracting, Legal)

Drive Impact and Successful Outcomes for Your Partners

• Partner with Industry-Leading Experts to define partner priorities, facilitate decision-making, and drive change management through stakeholder education
• Lead partner onboarding process starting with sales hand-off; conducts welcome call and new partner orientation to ensure partnership adoption, reports on and inflects first year partner health on an ongoing basis