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Customer Success Manager Remote Edtech Jobs in Washington, DC

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

This is a 100% Remote position - now & forever Requirements What You'll Do: * Create long lasting ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

EverDriven

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ...

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

This is a full-time, salaried, US-based remote position. Moore is a data-driven constituent ... in customer success, account management, client services, or nonprofit fundraising operations ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Customer Success Manager Remote Edtech information

See Washington, DC salary details

$36.8K

$94.1K

$158.6K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote edtech in Washington, DC is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Washington, DC?

For Customer Success Manager Remote Edtech jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Washington, DC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Washington, DC are:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

Customer Success Manager

Citian

Washington, DC • Remote

Full-time

Re-posted 3 days ago

Job description

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products.  The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.  

Required Qualifications:

  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed.  Travel will be regional and national

Preferred Qualifications:

  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

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