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Customer Success Manager Remote Edtech Jobs in Washington, DC

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$110K - $180K/yr

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Establish and maintain relationships with stakeholders and senior management to drive success plans ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Second Front Systems

Mission Success Manager

Washington, DC · Remote

$130K - $160K/yr

Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success ... Flexible remote work opportunities * Employee referral bonus program Visit our careers page to ...

Mosaic Health

Customer Success Consultant

Washington, DC · On-site +1

$81K - $122K/yr

Through its advanced primary care model, Vera focuses on prevention, chronic condition management ... As a Customer Success Consultant, you will own a portfolio of clients and be responsible for ...

Verawholehealth

Customer Success Consultant

Washington, DC · On-site +1

$81K - $122K/yr

Through its advanced primary care model, Vera focuses on prevention, chronic condition management ... As a Customer Success Consultant, you will own a portfolio of clients and be responsible for ...

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Showing results 21-40

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Washington, DC

Customer Success Manager Remote Edtech information

See Washington, DC salary details

$36.8K

$94.1K

$158.6K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer success manager remote edtech in Washington, DC is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Washington, DC?

For Customer Success Manager Remote Edtech jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Washington, DC look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Washington, DC are:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

Bilingual Customer Success Manager (Spanish/English)

Goodshuffle Pro

Washington, DC • On-site, Remote

Full-time

Re-posted 17 days ago

Key responsibilities

  • Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle

  • Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English

  • Monitor customer health and usage, proactively reaching out to keep customers engaged and successful

Job description

About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About the Role
As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.
This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
  • Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
  • Conduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and English
  • Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
  • Educate customers on new features, best practices, and time-saving workflows
  • Serve as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable in
  • Act as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teams
  • Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
  • Contribute to team processes and knowledge-sharing as we scale

Requirements
  • Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages daily
  • Early career or recent graduates welcome. We care more about how you think and how you work than years on a resume
  • Excellent written and verbal communication skills in both languages
  • Strong organizational skills with attention to detail and follow-through
  • A genuine desire to help others succeed and a proactive approach to problem-solving
  • Ability to manage multiple accounts and priorities in a fast-paced environment
  • Uses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn't
  • Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves
  • Experience working with small business customers or in the events industry
  • Familiarity with tools like Claude, Intercom, HubSpot, FullStory, and Confluence

What We Offer
  • Competitive salary and benefits
  • Washington, DC Metro Area preferred; remote considered for the right candidate
  • Strong feedback culture with mentorship and growth opportunities
  • A passionate, tight-knit team focused on innovation and impact
  • A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.

Apply