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Partner Success Manager Jobs in Lowell, MA (NOW HIRING)

Addison Group

Client Success Manager

Danvers, MA · On-site

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services ... Partner with Service Operations, Engineering, Project Management, and other technical teams to ...

CDK

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Partners with Sales to become a key asset in helping grow the CDK business with the client

Addison Group

Client Success Manager

Danvers, MA · Remote

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services ... Partner with Service Operations, Engineering, Project Management, and other technical teams to ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Own client retention outcomes and drive renewals in partnership with Industry Principals * Close ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

AutoStore

Customer Success Manager

Salem, NH

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Act as a key point of contact and trusted resource for customer operations, also engaging partner ...

Guardz

Customer Success Manager

Boston, MA · On-site

Guide new partners to first value and monitor adoption to catch risk before it affects renewals ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Act as a key point of contact and trusted resource for customer operations, also engaging partner ...

OutSystems

Customer Success Manager

Boston, MA · On-site +1

$100K - $118K/yr

Here's what a successful Customer Success Manager at OutSystems looks like: * Manages a list of our ... 600 partners, and thousands of active customers in over 75 countries and across 21 industries.

OneScreen.AI, Inc

Customer Success Manager

Boston, MA · On-site

$95 - $135/hr

Partner with Sales on business reviews to uncover customer goals and challenges, and develop ... customer success. * Strong project management skills with a proven ability to handle multiple ...

Sapio Sciences

Customer Success Manager

Boston, MA · On-site

We're proud to partner with leading labs around the world, from ambitious start-ups to global ... Prior experience (10+ yrs) in customer success or account management-related roles in scientific ...

Cognibox

Customer Success Manager

Burlington, MA · On-site

$120 - $140/hr

... Success Platform for asset owners, general contractors, and facilities managers. The world's most ... We are looking for an Account Manager to partner with our clients as they modernize contractor ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

Partner with Sales on business reviews to uncover customer goals and challenges, and develop ... customer success. * Strong project management skills with a proven ability to handle multiple ...

Videa Health, Inc.

Clinical Success Manager

Boston, MA · On-site

$100 - $120/hr

Manage issue escalations with professionalism, balancing urgency with clear client ... Define adoption milestones and clinical success metrics in partnership with clients; intervene ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Lowell, MA

Partner Success Manager information

See Lowell, MA salary details

$32.2K

$82.4K

$138.8K

How much do partner success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for partner success manager in Lowell, MA is $82,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What job categories do people searching Partner Success Manager jobs in Lowell, MA look for?

The top searched job categories for Partner Success Manager jobs in Lowell, MA are:

What cities near Lowell, MA are hiring for Partner Success Manager jobs?

Cities near Lowell, MA with the most Partner Success Manager job openings:

Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in Lowell, MA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,380 per year, or $39.6 per hour.

Client Success Manager

Addison Group

Danvers, MA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Key responsibilities

  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts.

  • Respond quickly and proactively to client questions, requests, issues, and escalations, and coordinate internally until issues are fully resolved.

  • Conduct Quarterly Business Reviews (QBRs), develop technology roadmaps, and monitor account health to identify and address at-risk clients.

Job description

Job Title: Client Success Manager - Managed IT Services
Industry: Information Technology / Managed Services
Location: Remote - EST/CST candidates preferred
Pay: $85,000 - $95,000
Benefits: This position is eligible for Medical and prescription drug coverage, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Short-Term and Long-Term Disability, Supplemental Life Insurance, and 401(k).
About the Opportunity
Our client, a growing Managed Services Provider (MSP), is seeking a Client Success Manager to own and strengthen a portfolio of high-touch customer relationships.
This is a highly visible, client-facing role for someone who takes genuine ownership of the customer experience. You will serve as the primary relationship owner and trusted partner for approximately 15-20 clients, helping them navigate day-to-day needs, resolve escalations, plan technology initiatives, and maximize the value of their IT partnership.
The ideal candidate is responsive, polished, proactive, and naturally client-first . This is not a Customer Success position where communication happens primarily through email. You should be comfortable picking up the phone, handling difficult conversations, coordinating across internal teams, and personally making sure issues get resolved.
The organization is actively investing in its Customer Success function and views this team as a pipeline for future leadership, creating significant long-term advancement opportunities for high performers.
Key Responsibilities
  • Serve as the primary point of contact and relationship owner for approximately 15-20 client accounts .
  • Build strong relationships and develop a deep understanding of each client's business, technology environment, priorities, and challenges.
  • Respond quickly and proactively to client questions, requests, issues, and escalations.
  • Take ownership of client concerns and coordinate internally until issues are fully resolved.
  • Partner with Service Operations, Engineering, Project Management, and other technical teams to address client needs.
  • Conduct Quarterly Business Reviews (QBRs) and help develop technology roadmaps aligned with client objectives.
  • Monitor account health and proactively identify clients that may be at risk.
  • Develop and execute "get to green" strategies for struggling client relationships.
  • Manage contract renewals and help maintain client retention above 95%.
  • Identify appropriate upsell and cross-sell opportunities based on legitimate client needs.
  • Support Net Revenue Retention objectives through retention, expansion, and strong relationship management.
  • Assist clients with technology procurement and quoting needs.
  • Address invoice questions, credits, quantity adjustments, and other account-related issues.
  • Review contracts, Statements of Work (SOWs), renewals, and related client documentation.
  • Track customer satisfaction and Customer Success KPIs, including CSAT, NPS, retention, and account health .
  • Identify client friction points and coordinate internally to improve the overall customer experience.
  • Serve as the person clients know they can call when they need something handled.

Required Qualifications
  • Approximately 2 - 5+ years of Customer Success, Client Success, Account Management, or client relationship management experience .
  • Demonstrated experience personally owning and managing a portfolio/book of client relationships.
  • Strong client-facing communication and relationship-management skills.
  • Experience handling client escalations and difficult customer situations .
  • Demonstrated experience supporting client retention, renewals, and overall relationship health.
  • Ability to understand a client's business needs and coordinate across multiple internal teams to resolve issues.
  • Strong organizational skills with the ability to manage multiple client relationships and competing priorities simultaneously.
  • High sense of urgency and demonstrated responsiveness.
  • Strong ownership mentality with a willingness to personally drive issues through resolution.
  • Ability to operate effectively within a fast-paced and changing environment.
  • Strong written and verbal communication skills.
  • Strong business acumen and problem-solving abilities.

Preferred Qualifications
  • Previous MSP / Managed Services Provider experience strongly preferred .
  • IT services or technology services Customer Success experience.
  • Experience managing approximately 10-20 higher-touch client relationships .
  • Experience conducting QBRs and developing client or technology roadmaps.
  • Experience with renewals, Net Revenue Retention (NRR), upsells, and cross-sells .
  • Experience identifying at-risk accounts and executing retention strategies.
  • Experience partnering with technical teams including Engineering, Service Operations, and Project Management.
  • Technology procurement and quoting experience.
  • Experience reviewing SOWs, contracts, invoices, and renewals .
  • Experience with CRM and/or PSA platforms.
  • Experience tracking Customer Success metrics such as CSAT, NPS, retention, and account health .
  • Ability to identify opportunities to expand existing client relationships while maintaining a consultative, customer-first approach.

What We're Looking For
Technical knowledge is valuable, but personality, responsiveness, and ownership mentality are especially important for this position .
The successful candidate is someone who:
  • Picks up the phone rather than hiding behind email.
  • Builds genuine relationships with clients.
  • Remains calm and professional when dealing with difficult customers.
  • Takes responsibility for getting problems solved, even when another internal team ultimately owns the technical work.
  • Is comfortable coordinating across multiple departments to get answers.
  • Moves with urgency and follows through on commitments.
  • Doesn't view smaller customer requests as "beneath" them.
  • Understands that maintaining client trust sometimes means personally stepping in and making sure something gets done.

The organization is specifically looking for smart, energetic, highly responsive professionals who want to become the go-to person for their customers .
Success Metrics
Success in this position will be measured across several areas, including:
  • Client Retention: >95%
  • Net Revenue Retention: 100-115%
  • Client Satisfaction: CSAT >4.5/5
  • NPS: >50
  • QBR Completion: 100%
  • Escalation Response: <2>
  • At-Risk Portfolio: <5>
  • Revenue Growth: Approximately 5-15%+ annually within assigned accounts
  • Strong procurement, invoicing, and account-management accuracy

Additional Details
  • Remote opportunity
  • EST/CST candidates preferred
  • Occasional client travel may be required
  • Contract-to-hire opportunity
  • Conversion salary of approximately $80,000-$100,000 base
  • Target total compensation of approximately $110,000-$125,000
  • Growing and evolving Customer Success organization
  • Significant opportunity for professional advancement

Career Growth
This organization views Customer Success as a development platform for future leaders . High-performing Client Success Managers will have opportunities to progress into Senior Client Success Manager positions and potentially pursue broader leadership opportunities throughout the organization.
The anticipated progression for strong performers is approximately 2-3 years into a Senior CSM opportunity , making this an excellent fit for someone looking for both immediate client ownership and a longer-term career path.
Benefits
Upon completion of the applicable waiting period, eligible consultants may receive:
  • Medical and prescription drug coverage
  • Dental insurance
  • Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Short-Term and Long-Term Disability Insurance
  • Supplemental Life Insurance
  • 401(k)
  • Weekly pay

If you're a highly responsive, relationship-driven Client Success professional who enjoys taking ownership, solving customer problems, and building long-term partnerships, apply today to learn more about this opportunity.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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