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Participant Relationship Manager Jobs in Virginia

System One

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Vendor Relationship Manager - Security

Vienna, VA · On-site

$65 - $68/hr

Vendor Relationship Manager - Security Location: Hybrid Work Model, Reporting to Vienna, VA Pay ... participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified ...

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Participant Relationship Manager information

What is a participant relationship manager?

A Participant Relationship Manager is a professional who acts as the primary point of contact for participants in retirement plans, employee benefits programs, or other group-based financial products. Their main role is to manage and enhance participant experiences by providing guidance, answering questions, and ensuring smooth communication between participants and the organization. They help educate participants about plan features, assist with enrollment or account changes, and resolve any issues that may arise. Effective Participant Relationship Managers are knowledgeable about plan details, compliance requirements, and customer service best practices.

How does a participant relationship manager typically collaborate with other departments to ensure a positive participant experience?

As a Participant Relationship Manager, you'll work closely with various internal teams such as operations, client services, and compliance to address participant inquiries and resolve issues efficiently. Regular communication with these departments ensures you have up-to-date information and resources to support participants effectively. This collaborative approach also helps identify and implement process improvements, enhancing overall service quality. Building strong cross-functional relationships is key to delivering a seamless participant experience and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a participant relationship manager, and why are they important?

To excel as a Participant Relationship Manager, you need expertise in customer service, strong organizational skills, and a background in business or finance, often supported by a bachelor's degree. Familiarity with CRM systems, retirement plan platforms, and proficiency in Microsoft Office Suite are commonly required. Exceptional interpersonal skills, problem-solving abilities, and effective communication set top performers apart in this role. These competencies are crucial for building lasting client relationships, resolving participant issues efficiently, and ensuring a positive client experience.

Is being a Participant Relationship Manager a stressful job?

Participant Relationship Managers often handle communication and support for program participants, which can involve managing multiple priorities and addressing concerns promptly. The role may be stressful during peak periods or when dealing with difficult situations, but it generally depends on the workload, organizational support, and individual skills in communication and problem-solving.

What are popular job titles related to Participant Relationship Manager jobs in Virginia?

For Participant Relationship Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Participant Relationship Manager jobs in Virginia look for?

The top searched job categories for Participant Relationship Manager jobs in Virginia are:

What cities in Virginia are hiring for Participant Relationship Manager jobs?

Cities in Virginia with the most Participant Relationship Manager job openings:

Participant Relationship Manager jobs near you
Infographic showing various Participant Relationship Manager job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Commercial Relationship Manager

Wytheville, VA • On-site

First Community Bank
See more jobs at First Community Bankexternal

$49.15 - $81.91/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!


The Commercial Relationship Manager sources and solicits commercial banking products within the First Community Bank (FCB) Commercial Banking Operation (CBO) while providing superior customer service. For purposes of this job description, commercial banking means non-consumer loans, non-consumer deposits, and Treasury Services.


Duties and Responsibilities:

  1. Achieve production goals as determined annually by regional leadership in new commercial loans.
  2. Achieve non-interest income goals as determined by regional leadership by providing qualified referrals to Mortgage, Wealth, Treasury Services, and Merchant Services.
  3. Achieve a minimum relationship and portfolio return on equity as determined by regional leadership.
  4. Execute a call program to acquire, retain, and expand customer relationships.
  5. Maintain pipeline of existing relationships and new prospects.
  6. Properly structure new loan requests ensuring adherence to credit policy and to effectively meet the customer needs and expectations.
  7. Properly exercise credit acumen, work in collaboration with credit staff, and demonstrate appropriate pricing and fee origination discipline.
  8. Serve as a trusted advisor to clients, participate in joint calls with business partners, and identify and successfully capitalize on cross-sell opportunities.
  9. Represent the Company in the community through professional and civic involvement. Participate in organizations and projects to establish referral contacts and centers of influence.
  10. Complete training, as assigned, within the expected timeframes.
  11. All employees are expected to support First Community Bank's mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Requirements

  •  Bachelor's degree in Business, Finance, or Accounting and/or the equivalent combination of education and relevant work experience
  •  Three years of experience with progressive responsibilities in small business and commercial banking
  •  Strong understanding of loan origination, underwriting, documentation, and Treasury Services
  • Strong understanding of commercial relationship management
  •  Be a self-starter with minimal management oversight
  •  Effective oral and written communication skills with the ability to make oral and written presentations
  •  Effective organizational and time management skills
  •  Ability to effectively utilize computer technology with proficiency in all software applications utilized by the FCB CBO
  •  Ability to travel as needed, including occasional overnight travel

*The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.

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