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Administrative Assistant Part-Time, Vine Clinic: College of Nursing - UTK

Administrative Assistant Part-Time, Vine Clinic: College of Nursing - UTK

The University of Tennessee

Knoxville, TN • On-site

$18/hr

Part-time

Posted 2 days ago

Job description

Job Description
The Administrative Assistant (Part-Time) provides reliable, customer-focused administrative support to the College of Nursing's Vine School Health Center. Working approximately 5 hours per day, this role supports Nurse Practitioners, Nurses, the Office Manager, and other staff by managing front office activities, assisting with scheduling and communications, maintaining organized records, and completing routine clerical tasks that help ensure smooth daily clinic operations. The position serves as a key point of contact for students, families, and partners and helps maintain a welcoming, confidential, and efficient clinic environment.
Responsibilities
  • Provide front-line customer service, greet patients, answer phones, respond to email inquiries, and distribute mail.
  • Answer phones, take accurate messages, and support timely callbacks and follow-up.
  • Schedule, confirm, cancel, and reschedule patient appointments, ensuring accurate provider assignment and appropriate visit length.
  • Provide weekly appointment reminders and communicate basic pre-visit instructions (e.g., forms to bring/complete, arrival time expectations) using approved templates.
  • Greet patients and families in a welcoming, professional manner and complete the check-in process in accordance with clinic procedures.
  • Process requests for medical records - faxing and receiving medical records and orders to and from other facilities and health care providers
  • Schedule tests/procedures for patients
  • Obtain pre-certification through the patients' insurance company for tests/procedures
  • Print TennIIS form for families
  • Scan paperwork for EHR
  • Process billing daily
  • Update Permission-to-Treat forms and insurance in the EHR
  • Send and follow-up on referrals to specialist/agencies and inform patients of such appointments
  • Handle all patient information with discretion and follow privacy and records-handling procedures while communicating with patients, families, and school partners.

Qualifications
REQUIRED QUALIFICATIONS:
Education
  • Requires a high school diploma or GED

Experience
  • 1 year experience working in a clerical role

Knowledge, Skills, and Abilities
  • Good interpersonal skills and communication skills.
  • Computer skills (Microsoft Office and web browsers) and experience with electronic medial records (EHR).
  • Ability to maintain strict patient confidentiality and follow multiple state and federal regulations (HIPPA, OSHA, CLIA, EHR).
  • Demonstrated experience working with confidential and time-sensitive materials.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education
  • Vocational training or an associate degree in nursing or a related healthcare professional field.

Experience
  • 1 year of clerical experience in a healthcare facility

Work Location: Knoxville, TN - onsite
Compensation and Benefits:
  • UT market range: MR04
  • Anticipated hiring range: $18/hr.
  • Find more information on the UT Market Range structure here

Application Instructions
For best consideration, applicants should submit a cover letter and resume before June 15th, 2026. Specific questions about the position may be sent to College of Nursing Human Resources, conhr@utk.edu
About the College of Nursing
With a longstanding tradition of excellence in nursing education, research, and clinical practice, we are proud to be a guiding force in healthcare education. We embrace innovation while honoring the values that have shaped our success. By offering cutting-edge academic programs, supporting impactful research, and forging strong community partnerships, we prepare healthcare professionals who deliver high-quality, culturally responsive care in a diverse and ever-changing world. Join the Vol Nurse Family!Get to know CON
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!

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