Guest Services
Atlanta, GA · On-site
$17/hr
Skyline Park at Ponce City Market - Atlanta, GA Position Type: Part-Time / Seasonal Reports To ... ticket purchases, reservations, and check-in procedures. * Operate point-of-sale (POS) systems and ...
Guest Services
Atlanta, GA · On-site
$17/hr
Skyline Park at Ponce City Market - Atlanta, GA Position Type: Part-Time / Seasonal Reports To ... ticket purchases, reservations, and check-in procedures. * Operate point-of-sale (POS) systems and ...
Guest Services
Atlanta, GA · On-site
$17/hr
Skyline Park at Ponce City Market - Atlanta, GA Position Type: Part-Time / Seasonal Reports To ... ticket purchases, reservations, and check-in procedures. * Operate point-of-sale (POS) systems and ...
Guest Services
Atlanta, GA · On-site
$17/hr
Skyline Park at Ponce City Market - Atlanta, GA Position Type: Part-Time / Seasonal Reports To ... ticket purchases, reservations, and check-in procedures. * Operate point-of-sale (POS) systems and ...
Part Time Ticket Agent information
What does a part time ticket agent do?
A Part Time Ticket Agent is responsible for assisting customers with purchasing tickets, providing information about schedules and fares, and handling reservations at venues such as transportation stations or entertainment events. They may also help with customer inquiries, process payments, print tickets, and resolve minor issues related to ticketing. Working part time means they typically work fewer hours per week compared to full-time agents, often covering peak periods or specific shifts. Excellent communication and customer service skills are essential for this role. Part Time Ticket Agents may also be required to handle cash and maintain accurate records.
What are the key skills and qualifications needed to thrive as a part time ticket agent, and why are they important?
To thrive as a Part Time Ticket Agent, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and reservation management tools is typically required. Excellent communication, patience, and problem-solving skills help agents handle customer inquiries and resolve issues efficiently. These skills and qualities are vital for ensuring smooth ticketing operations, positive customer experiences, and efficient service delivery.
What are some common challenges faced by part time ticket agents, and how can they be addressed?
Part-time ticket agents often manage fluctuating workloads, especially during peak travel times or special events, which can make it challenging to balance efficiency with high-quality customer service. Adapting quickly to different shifts and staying updated on ticketing systems and policies are essential. Building strong communication skills and maintaining a calm, friendly demeanor help agents handle customer inquiries and resolve issues effectively. Collaborating closely with team members ensures smooth operations and provides support during busy periods.
What is the difference between Part Time Ticket Agent vs Part Time Customer Service Representative?
| Aspect | Part Time Ticket Agent | Part Time Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; may require certification in ticketing systems | High school diploma or equivalent; customer service experience preferred |
| Work Environment | Ticket counters, airports, train stations, event venues | Call centers, retail stores, service desks |
| Industry Usage | Transportation, entertainment, sports | Retail, telecommunications, hospitality |
| Common Search Intent | Ticketing, travel assistance, event entry | Customer support, issue resolution, service inquiries |
While both roles involve assisting customers, Part Time Ticket Agents focus on selling and managing tickets in transportation or entertainment settings, whereas Part Time Customer Service Representatives handle general customer inquiries across various industries. The roles share similar credentials but differ in work environment and specific responsibilities.
How do you become a part time ticket agent?
To become a part-time ticket agent, candidates typically need a high school diploma or equivalent and customer service skills. Employers may require familiarity with ticketing software and a flexible schedule, with training provided on specific systems used by the employer.
How much does a part time ticket agent make?
Part-time ticket agents typically earn between $10 and $15 per hour, depending on the location, employer, and experience. They often work evenings, weekends, or holidays and may receive additional benefits or commissions based on sales or performance.
What are popular job titles related to Part Time Ticket Agent jobs in Georgia?
For Part Time Ticket Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Part Time Ticket Agent jobs in Georgia look for?
The top searched job categories for Part Time Ticket Agent jobs in Georgia are:
$17/hr
Part-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Location: Skyline Park at Ponce City Market – Atlanta, GA
Position Type: Part-Time / Seasonal
Reports To: Operations Manager
Skyline Park is seeking energetic, friendly, and guest-focused individuals to join our Guest Services Team. As a Guest Services Team Member, you will be responsible for creating memorable experiences by welcoming guests, providing exceptional customer service, assisting with attractions and activities, handling transactions, and ensuring a safe and enjoyable environment for all visitors.
This role is ideal for individuals who enjoy working in a fast-paced entertainment environment and take pride in delivering outstanding hospitality.
Essential Duties & Responsibilities- Greet guests with a positive and welcoming attitude.
- Provide information about attractions, activities, promotions, and special events.
- Assist guests with ticket purchases, reservations, and check-in procedures.
- Operate point-of-sale (POS) systems and accurately handle cash and credit card transactions.
- Monitor attractions and recreational areas to ensure guest safety and adherence to park policies.
- Respond promptly and professionally to guest questions, concerns, and service recovery situations.
- Maintain the cleanliness and organization of guest-facing areas.
- Assist with event setup, execution, and breakdown when needed.
- Conduct opening, operational, and closing procedures as assigned.
- Work collaboratively with team members and other departments to ensure smooth daily operations.
- Uphold Skyline Park’s standards of hospitality, safety, and professionalism.
- Follow all company policies, procedures, and safety guidelines.
- Minimum 18 years of age.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to provide exceptional customer service in a high-volume environment.
- Ability to stand, walk, and remain active for extended periods.
- Availability to work evenings, weekends, holidays, and special events.
- Previous experience in hospitality, guest services, entertainment venues, restaurants, hotels, attractions, or customer-facing roles.
- Experience operating POS systems and handling cash transactions.
- Experience working in a fast-paced environment with high guest interaction.
- Knowledge of entertainment, tourism, or recreational venue operations.
- Outstanding customer service mindset
- Professional appearance and demeanor
- Strong problem-solving abilities
- Ability to remain calm under pressure
- Dependable and punctual
- Team-oriented attitude
- Attention to detail
- Ability to multitask effectively
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
- Ability to work both indoors and outdoors in varying weather conditions.
- Ability to safely navigate stairs and elevated areas.
- Fun and energetic work environment
- Flexible scheduling opportunities
- Employee discounts and perks
- Opportunity to work on special events and seasonal activations
- Build valuable hospitality and customer service experience
- Be part of creating memorable guest experiences in one of Atlanta’s premier entertainment destinations
Park Operating Hours:
Sunday 11a-9p
Mon-Thurs 3p-10p
Fri 3p-Midnight
Saturday 11a-Midnight
Skyline Park is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.