Part Time Technical Support Analyst Remote Jobs in Boston, MA

Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Leads the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Also responsible for managing several concurrent projects or initiatives related to the application and its end users.
Essential Functions
-Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application.
-Offers recommendations for improvements in data collection, workflow, or other processes when possible.
-Works closely with the application's vendor or developer to communicate the functional specifications, providing detailed information to enhance understanding.
-Develops test plans and performs related software quality assurance tasks.
-Designs the training curriculum for the software's user community.
-Leads the development of end-user documentation.
-Provides ongoing support for software applications by identifying and resolving issues, often serving as the point of escalation for more complex issues.
Qualifications
Education
Bachelor's Degree Information Systems preferred
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Experience in the development, support or operation of software applications, preferably in a healthcare setting 5-7 years required
Knowledge, Skills and Abilities
- Experience with the development, support, or operation of software applications in a healthcare setting.
- Knowledge of the workflows and operations supported by the software application(s).
- Strong oral and written communication skills.
- Demonstrated analytic and problem-solving skills.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
- If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.
Additional Job Details (if applicable)
Remote Type
Remote
Work Location
55 Fruit Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
Pay Range
$45.17 - $65.74/Hourly
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.