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People Operations Manager (Part-Time)

The People Operations Manager is a credentialed human resources professional accountable for the operational integrity of Welby Health's people function across the full employee lifecycle, compensation administration, multi-state compliance, benefits, and statutory leave. In this position, you will serve as the organization's principal day-to-day owner of human resources execution, with direct accountability for the accuracy of every people-related transaction, communication, and record produced on behalf of the company.

As the People Operations Manager at Welby Health, you will partner directly with the Chief Executive Officer, Chief Operating Officer, and broader executive leadership to deliver timely, accurate, and compliant people operations across a multi-state, distributed workforce. Furthermore, you will serve as a trusted advisor to people managers and the primary point of escalation for employees, bringing the discipline and structure required of a function that has matured beyond the capacity of adjacent roles to absorb.

Key Responsibilities

• Administer the new-hire onboarding process end-to-end, encompassing offer execution, I-9 verification, payroll and benefits enrollment, Human Resources Information System (HRIS) provisioning, and Health Insurance Portability and Accountability Act (HIPAA) workforce attestation
• Direct the separation process, including final-pay administration, Consolidated Omnibus Budget Reconciliation Act (COBRA) election support, exit documentation, and timely access deprovisioning
• Maintain audit-ready personnel records across every jurisdiction in which the organization employs
• Govern the review-and-release protocol for all compensation change communications, including a documented control point that verifies the manager-employee conversation has occurred prior to issuance of any pay adjustment letter
• Partner with Human Resources on the accurate and timely processing of compensation and employment-status changes
• Coordinate with the Finance function on benefits reconciliation, headcount reporting, and audit response
• Administer all statutory and company leave programs, including Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA), parental, medical, and paid time off
• Direct the interactive accommodation process for Americans with Disabilities Act (ADA), pregnancy, and related requests, preserving confidentiality and regulatory compliance throughout
• Serve as the primary point of contact for employee inquiries, concerns, and grievances
• Advise people managers on performance management, disciplinary action, and the conduct of sensitive conversations
• Document workplace concerns and escalate to executive leadership and outside counsel where appropriate
• Maintain multi-state employment compliance, with heightened attention to California-specific requirements
• Keep the employee handbook, internal policies, and statutorily required postings current across all jurisdictions
• Administer workers's compensation, Equal Employment Opportunity (EEO) reporting, and other regulatory filings
• Liaise with brokers and carriers across medical, dental, vision, 401(k), and ancillary benefit programs
• Administer annual open enrollment and qualifying-event elections
• Resolve employee benefits inquiries and complex coverage matters

Required Qualifications

• Active and valid SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), Professional in Human Resources (PHR), or Senior Professional in Human Resources (SPHR) certification or commensurate demonstrated expertise
• Minimum of seven (7) years of progressive human resources experience, with no fewer than two years holding sole operational ownership of a generalist or people-operations function
• Substantive multi-state employment experience, including California
• Working command of Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA), Americans with Disabilities Act (ADA), Fair Labor Standards Act (FLSA), Health Insurance Portability and Accountability Act (HIPAA) workforce requirements, and state-specific leave statutes
• Demonstrated capacity to operate independently within a high-growth environment, absent the support of a fully built human resources organization
• Sound judgment, exceptional written communication, and disciplined documentation practices

Preferred Qualifications

• Direct experience in healthcare, healthcare technology, or other regulated industries
• Experience executing Professional Employer Organization (PEO) transitions, including direct employer migrations
• Working familiarity with Human Resources Information System (HRIS) platforms
• Experience supporting a predominantly remote, geographically distributed workforce
• Familiarity with Google Workspace suite and Slack
• Prior fractional or part-time human resources engagements with early- and growth-stage companies

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Equal Employer Opportunity

Welby Health, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees in alignment with their needs related to disability, mental health, or religious practices.