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Part Time Remote Medical Customer Service Jobs in Rochester, NY

micro1 AI

Medical Billing Specialist

Rochester, NY · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on developing advanced AI-assisted writing tools for clinical documentation. In ...

micro1 AI

Medical Writing Manager

Rochester, NY · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on developing advanced AI-assisted writing tools for clinical documentation. In ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Active, unrestricted medical license (multi-state licensing support available) * Interest in ... Strong clinical judgement, communication skills, and collaborative mindset Full-time and part-time ...

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All JobsMedical Customer Service JobsPart Time Remote Medical Customer Service JobsPart Time Remote Medical Customer Service Jobs in Rochester, NY

Part Time Remote Medical Customer Service information

See Rochester, NY salary details

$12

$18

$23

How much do part time remote medical customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for part time remote medical customer service in Rochester, NY is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a part time remote medical customer service?

A Part Time Remote Medical Customer Service job involves assisting patients, healthcare providers, or insurance members with inquiries related to medical services, billing, insurance claims, or appointments. Employees in this role typically work from home, handling phone calls, emails, or chats, and provide support while following healthcare privacy regulations like HIPAA. The job may include responsibilities such as processing patient information, resolving billing issues, and helping patients navigate healthcare services, all while working flexible, part-time hours.

What are the key skills and qualifications needed to thrive as a part time remote medical customer service representative?

To thrive as a Part Time Remote Medical Customer Service representative, you need a strong understanding of medical terminology, customer service experience, and typically a high school diploma or equivalent. Familiarity with healthcare management software, CRM tools, and secure communication platforms is often required. Excellent communication, problem-solving abilities, and empathy are crucial soft skills for addressing patient concerns effectively and professionally. These skills are important to ensure accurate information delivery, patient satisfaction, and compliance with healthcare regulations in a remote setting.

What is the difference between Part Time Remote Medical Customer Service vs Part Time Remote Medical Billing and Coding?

AspectPart Time Remote Medical Customer ServicePart Time Remote Medical Billing and Coding
Required CredentialsHigh school diploma; customer service experienceCertification in medical billing/coding; coding certification preferred
Work EnvironmentRemote, customer support calls, patient interactionRemote, data entry, coding, billing software use
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentCustomer service roles in healthcareBilling and coding roles in healthcare

While both roles are remote and healthcare-related, Part Time Remote Medical Customer Service focuses on assisting patients and handling inquiries, whereas Part Time Remote Medical Billing and Coding involves processing medical claims and coding diagnoses. They require different certifications and skills but share a common industry environment.

What are some common challenges faced by part time remote medical customer service representatives, and how can they be addressed?

Part-time remote medical customer service representatives often face challenges such as managing high call volumes, handling sensitive patient information, and staying updated with healthcare regulations. Working remotely may also present communication barriers with team members and supervisors. To address these challenges, it's important to establish a dedicated, distraction-free workspace, utilize secure systems for patient data, and actively participate in regular virtual team meetings and training sessions to stay informed and connected.
What are the most commonly searched types of Remote Medical Customer Service jobs in Rochester, NY? The most popular types of Remote Medical Customer Service jobs in Rochester, NY are:
What are popular job titles related to Part Time Remote Medical Customer Service jobs in Rochester, NY? For Part Time Remote Medical Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Part Time Remote Medical Customer Service jobs in Rochester, NY look for? The top searched job categories for Part Time Remote Medical Customer Service jobs in Rochester, NY are:
Part Time Remote Medical Customer Service jobs near you
Infographic showing various Part Time Remote Medical Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,592 per year, or $18.1 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 8 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply