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Part Time Remote Medical Customer Service Jobs in Michigan

Harris

Remote Care Management - CMA

Three Rivers, MI · Remote

Esrun Health is seeking Medical Assistants to work part-time from their home office as independent ... Committed to excellence in patient care and customer service. * Ability to troubleshoot minor ...

Harris

Esrun Health is seeking Medical Assistants to work part-time from their home office as independent ... Committed to excellence in patient care and customer service. * Ability to troubleshoot minor ...

Harris

Remote Care Management - CMA

Wyoming, MI · Remote

Esrun Health is seeking Medical Assistants to work part-time from their home office as independent ... Committed to excellence in patient care and customer service. * Ability to troubleshoot minor ...

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Part Time Remote Medical Customer Service information

What is a Part Time Remote Medical Customer Service job?

A Part Time Remote Medical Customer Service job involves assisting patients, healthcare providers, or insurance members with inquiries related to medical services, billing, insurance claims, or appointments. Employees in this role typically work from home, handling phone calls, emails, or chats, and provide support while following healthcare privacy regulations like HIPAA. The job may include responsibilities such as processing patient information, resolving billing issues, and helping patients navigate healthcare services, all while working flexible, part-time hours.

What are the key skills and qualifications needed to thrive as a Part Time Remote Medical Customer Service representative, and why are they important?

To thrive as a Part Time Remote Medical Customer Service representative, you need a strong understanding of medical terminology, customer service experience, and typically a high school diploma or equivalent. Familiarity with healthcare management software, CRM tools, and secure communication platforms is often required. Excellent communication, problem-solving abilities, and empathy are crucial soft skills for addressing patient concerns effectively and professionally. These skills are important to ensure accurate information delivery, patient satisfaction, and compliance with healthcare regulations in a remote setting.

What is the difference between Part Time Remote Medical Customer Service vs Part Time Remote Medical Billing and Coding?

AspectPart Time Remote Medical Customer ServicePart Time Remote Medical Billing and Coding
Required CredentialsHigh school diploma; customer service experienceCertification in medical billing/coding; coding certification preferred
Work EnvironmentRemote, customer support calls, patient interactionRemote, data entry, coding, billing software use
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & Comparison IntentCustomer service roles in healthcareBilling and coding roles in healthcare

While both roles are remote and healthcare-related, Part Time Remote Medical Customer Service focuses on assisting patients and handling inquiries, whereas Part Time Remote Medical Billing and Coding involves processing medical claims and coding diagnoses. They require different certifications and skills but share a common industry environment.

What are some common challenges faced by part-time remote medical customer service representatives, and how can they be addressed?

Part-time remote medical customer service representatives often face challenges such as managing high call volumes, handling sensitive patient information, and staying updated with healthcare regulations. Working remotely may also present communication barriers with team members and supervisors. To address these challenges, it's important to establish a dedicated, distraction-free workspace, utilize secure systems for patient data, and actively participate in regular virtual team meetings and training sessions to stay informed and connected.
What are popular job titles related to Part Time Remote Medical Customer Service jobs in Michigan? For Part Time Remote Medical Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Part Time Remote Medical Customer Service jobs in Michigan look for? The top searched job categories for Part Time Remote Medical Customer Service jobs in Michigan are:
Part Time Remote Medical Customer Service jobs near you
Infographic showing various Part Time Remote Medical Customer Service job openings in Michigan as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Service Representative

Next Stop Travel

Lansing, MI • Remote

$16.25 - $22/hr

Part-time

Re-posted 9 days ago

Job description

Company Overview:
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

Position Summary:
The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

Primary Responsibilities:

  • Serve as a point of contact for client inquiries via email, phone, and online platforms
  • Identify client needs and present appropriate service options
  • Coordinate scheduling and organize detailed service plans
  • Submit and manage reservations with external providers
  • Ensure timely follow-up and clear communication throughout all stages
  • Maintain accurate records within internal systems
  • Support process improvements and team collaboration initiatives

Qualifications:

  • Experience in customer service, coordination, or administrative roles preferred
  • Strong organizational and communication skills
  • Ability to work independently and manage priorities effectively
  • Comfortable using digital tools and web-based systems
  • Detail-oriented with a focus on accuracy

Work Structure amp; Compensation:

  • Flexible remote work environment
  • Performance-based compensation based on completed client arrangements
  • Access to training and ongoing support

Additional Information:
This role is ideal for individuals who are dependable, process-driven, and comfortable working in a structured remote setting. Selected candidates will complete onboarding and training designed to support a successful transition into the role.

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