Part Time Remote Customer Support Jobs in Arizona

The Arizona Department of Administration (ADOA), Division of Business and Finance (DBF), is seeking a dedicated and detail-oriented Accounting Specialist 3 to join our Health Insurance Trust Fund (HITF) unit team. In this role, you will perform critical financial operations by processing billing files and managing complex adjustments for active Leave Without Pay (LWOP) members. Your daily responsibilities will include handling incoming revenue by opening and logging checks, creating organized cash receipt files, and entering daily cash receipts into our financial system. Additionally, you will support vital business relationships by efficiently processing vendor payments and resolving member inquiries through the ServiceNow ticketing system. This position offers a rewarding opportunity to apply your technical accounting skills to ensure the integrity, precision, and smooth operation of state benefit programs.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Process daily cash receipts to include wires, interface files for CR docs, opening and logging checks, and returning checks to members if needed.
• Process the billing interface files for Active LWOP members. This includes research, creating and modifying receivables and producing the monthly statements.
• Prepare payments for vendors and internal transfers between state agencies on a daily basis as high priority payments. Transfers include ASRS, Employee Assistance Program(EAP), Surviving Spouse (SPP) and IET expenditure corrections. Payments include refunds to customers.
• Collections & delinquency processing.

Knowledge of:

• Use of the AZ360 and HRM systems.
• Reconciliation procedures.
• Office methods, procedures and equipment.
• Department of Administration rules and regulations.

Skills in:

• Math at a high school level.
• Oral and written communications.
• Operation of computers and software applications.
• Time management and organization.
• Work techniques necessary to maintain accounting records in automated accounting systems.
• Interpersonal, group and team building skills.

Ability to:

• Ability to merge both knowledge and skill to produce an accounting product for the customer.

• A Bachelor's or Associate's degree in Accounting, Finance, or a closely related field is a plus

• High School diploma or GED
• Background and reference check, including a criminal records verification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer