Answer customer questions and requests for supplies, service and troubleshoots 1st level technical ... Track, route, and escalate unresolved issues to Management * Remain current on constant process ...
Answer customer questions and requests for supplies, service and troubleshoots 1st level technical ... Track, route, and escalate unresolved issues to Management * Remain current on constant process ...
Answer customer questions and requests for supplies, service and troubleshoots 1st level technical ... Track, route, and escalate unresolved issues to Management * Remain current on constant process ...
Answer customer questions and requests for supplies, service and troubleshoots 1st level technical ... Track, route, and escalate unresolved issues to Management * Remain current on constant process ...
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Part Time Remote Customer Service Manager information
See Rio Rancho, NM salary details
$23K - $29.6K
5% of jobs
$29.6K - $36.1K
14% of jobs
$38.6K is the 25th percentile. Wages below this are outliers.
$36.1K - $42.7K
16% of jobs
The median wage is $48.6K / yr.
$42.7K - $49.2K
17% of jobs
$49.2K - $55.8K
12% of jobs
$55.8K - $62.3K
9% of jobs
$63.8K is the 75th percentile. Wages above this are outliers.
$62.3K - $68.8K
11% of jobs
$68.8K - $75.4K
6% of jobs
$75.4K - $81.9K
5% of jobs
$81.9K - $88.5K
2% of jobs
$88.5K - $95K
3% of jobs
$23K
$54.6K
$95K
How much do part time remote customer service manager jobs pay per year?
$20/hr
Part-time
Posted 14 days ago
DEX Imaging rating
5.5
Based on 19 frontline employees who took The Breakroom Quiz
Job description
FLEX HOURS POSITION AVAILABLE / WORK FROM HOME
Dex Imagingis a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.We are looking forpart-time,remoteService Support Representativeto handle Tier 1 customer calls.
Up to 29 hours per week.We provideall tools neededto Work from Home for this role!Starting pay$20 per hour!
- MUST HAVE RELIABLE INTERNET CONNECTION
What you'll do:
- Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
- Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
- ProvideClear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
- Track, route, and escalate unresolved issues to Management
- Remain current on constant process updates and technology used within the company
- Perform duties with awareness and in accordance with the organization's policies and applicable laws
- Performs other duties as directed by management
Your Qualifications:
- High SchoolDiploma
- MUST HAVE RELIABLE INTERNET
- Experience in a call center environment a plus.
- Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
- Ability to empathize with customer is critical
- Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
- Possess organizational and time management skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
- Demonstrate professional communication skillswith a high degree of initiative, mature judgment and discretion
- Ability to navigate through multiple systems
**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.
What DEX Imaging employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DEX Imaging
Sourced by ZipRecruiter
Industry
Office supplies and stationery stores
Company size
1,001 - 5,000 Employees
Headquarters location
Tampa, FL, US
Year founded
2002