Maintain the distribution of visitor badges and parking passes; update internal phone directories ... Minimum of 1 year of experience operating a high-volume, multi-line switchboard. Familiarity with ...
Maintain the distribution of visitor badges and parking passes; update internal phone directories ... Minimum of 1 year of experience operating a high-volume, multi-line switchboard. Familiarity with ...
... part-time basis. You will be working with an experienced Optometrist in a sub-leased practicing ... We are a privately owned and operated Australian optical retailer and clinical service provider ...
... part-time basis. You will be working with an experienced Optometrist in a sub-leased practicing ... We are a privately owned and operated Australian optical retailer and clinical service provider ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... Systems * ✓ Minimum Windows 10 operating system * ✓ Computers with dual core, 2 GHZ processor ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... Systems * ✓ Minimum Windows 10 operating system * ✓ Computers with dual core, 2 GHZ processor ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... Systems * ✓ Minimum Windows 10 operating system * ✓ Computers with dual core, 2 GHZ processor ...
An Over-the-Phone Interpreters (OPI) /Video Remote Interpreters (VRI) in Future Group Translation ... Systems * ✓ Minimum Windows 10 operating system * ✓ Computers with dual core, 2 GHZ processor ...
Complete administrative tasks such as answering emails, making phone calls, and completing ... Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with ...
Complete administrative tasks such as answering emails, making phone calls, and completing ... Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with ...
Caissiere Evenement
Gatineau, QC · On-site
Complete administrative tasks such as answering emails, making phone calls, and completing ... Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with ...
Caissiere Evenement
Gatineau, QC · On-site
Complete administrative tasks such as answering emails, making phone calls, and completing ... Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with ...
Part Time Phone Operator information
What are the key skills and qualifications needed to thrive as a Part Time Phone Operator, and why are they important?
To thrive as a Part Time Phone Operator, you need excellent verbal communication, active listening, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and office productivity tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help you provide outstanding service and handle challenging callers. These skills ensure efficient call handling, positive customer experiences, and smooth workflow within an organization.
What are some common challenges faced by part-time phone operators, and how can they be managed effectively?
Part-time phone operators often face challenges such as managing high call volumes during peak hours and addressing diverse customer inquiries efficiently. Staying organized, utilizing call scripts, and developing strong listening skills can help operators handle these situations smoothly. Additionally, operators frequently collaborate with other departments to resolve complex issues, so effective communication and a willingness to learn about different aspects of the organization are essential. Support from supervisors and regular training sessions also contribute to successfully managing these challenges.
What does a Part Time Phone Operator do?
A Part Time Phone Operator is responsible for answering incoming calls, directing callers to the appropriate departments or individuals, and providing information to customers or clients. They may also take messages, schedule appointments, and perform basic administrative tasks. Typically, part time phone operators work flexible hours, making this role suitable for students or those seeking supplemental income. Excellent communication skills and a professional phone manner are essential for success in this position.
What is the difference between Part Time Phone Operator vs Customer Service Representative?
| Aspect | Part Time Phone Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent | High school diploma or higher |
| Work Environment | Call centers, reception areas | Call centers, retail, office settings |
| Industry Usage | Telecommunications, hospitality, healthcare | Retail, tech, finance, healthcare |
| Job Focus | Handling incoming/outgoing calls, basic info | Assisting customers, resolving issues, sales |
While both roles involve communication via phone, Part Time Phone Operators primarily handle basic call routing and information, often in specific industries like healthcare or hospitality. Customer Service Representatives typically provide broader support, including problem-solving and sales, across various industries. The main difference lies in scope and responsibilities, with Customer Service Reps often engaging in more complex interactions.
What are the most commonly searched types of Phone Operator jobs in Quebec? The most popular types of Phone Operator jobs in Quebec are:
Job description
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:RegularJob Description :This part-time, on-site position is based at our Place Ville Marie office in downtown Montreal. The role combines reception responsibilities covering lunch breaks and absences with facilities coordination.
The successful candidate will play a vital role in supporting daily office operations, ensuring a welcoming presence at the front desk and coordinating various facilities-related tasks.
Location: On-site (Place Ville Marie)
Schedule: Monday to Friday, 11:00 AM - 4:00 PM
Hours: 20-25 hours per week
Availability: The successful candidate must be available to provide full-time coverage during the primary receptionist's vacation periods.
KEY RESPONSIBILITIES
Reception Coverage: Professionally manage the switchboard, direct incoming calls, take messages, and escalate issues as necessary.
Visitor Management: Greet and assist visitors, issue badges, manage sign-in/out logs, and process incoming/outgoing mail and parcel deliveries.
Administrative Maintenance: Maintain the distribution of visitor badges and parking passes; update internal phone directories as needed.
Facilities Support: Assist the Facilities Department by managing dashboards, reports, and documentation, and processing service requests via ServiceNow.
Vendor Coordination: Liaise with vendors and contractors for building maintenance, cleaning, security, and related services.
Compliance & Audits: Participate in audits, assist with maintenance projects, and track corrective actions to ensure compliance with Health, Safety, and Environmental (HSE) standards.
Inventory & Budgeting: Manage inventory and expenses related to office and facilities supplies.
Process Improvement: Contribute to the enhancement of internal processes to optimize service and operational efficiency.
Additional Support: Perform other administrative and facilities support duties as assigned.
ESSENTIAL QUALIFICATIONS
EDUCATION
High School Diploma required.
Post-secondary education preferred.
WORK EXPERIENCE
Minimum of 2 years of relevant experience.
Minimum of 1 year of experience operating a high-volume, multi-line switchboard. Familiarity with general organizational structures and Nortel switchboard systems is required.
SPECIFIC SKILLS
Communication: Strong written and verbal communication skills paired with a pleasant, professional telephone manner and attitude.
Bilingualism: Proficiency in both French and English is mandatory, as the employee will interact with colleagues outside of Quebec.
Organization: Highly organized and detail-oriented, with the ability to identify, manage, resolve, and/or escalate client requests or issues.
Customer Service: Strong interpersonal skills and a customer-centric approach. As an ambassador for Cogeco, you must demonstrate a high level of professionalism (behavior and presentation) and a "winning" service attitude.
Technical Proficiency: Must be proficient in MS Word and Excel and demonstrate strong navigation skills within a Windows environment.
Adaptability: Ability to multitask and work effectively in a fast-paced environment with limited supervision.
Initiative: Self-motivated with the ability to take initiative and solve problems independently while monitoring the quality of your own work.
Teamwork: Open to change with a continuous learning mindset and a desire to contribute to team success.
Industry Knowledge: A general understanding of the broadband, telecommunications, cable, and internet industries is considered an asset.
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com
About Cogeco Connexion
Sourced by ZipRecruiter
Industry
Media and telecom
Company size
1,001 - 5,000 Employees
Headquarters location
Montreal, QC, CA