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Guest Experience Ambassador - Soldier Field

Guest Experience Ambassador - Soldier Field

ASM Global

Chicago, IL • On-site

$18/hr

Part-time

Retirement, PTO

Posted 26 days ago


ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 210 rated facilities management


Job description

POSITION: Guest Experience Ambassador
REPORTS TO: Guest Experience Manager
FLSA STATUS:Part-Time/Non-Exempt
Summary
Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experience
Essential Duties and Responsibilities
  • Greet guests upon arrival and make them feel welcome
  • Gather and maintain the requisite equipment for each event
  • Familiarize yourself with the layout and history of Soldier Field
  • Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more
  • Maintain a positive, friendly demeanor at all times
  • Inform guests with Soldier Field etiquette, policies, and procedures only during major events
  • Assist with guests needs and questions during high level of visitation times
  • Maintain knowledge about Soldier Field programs and events to better serve the guests
  • Relay information when needed to supervisor throughout events
  • Utilize briefing reports to endure proper communication with guests and supervisor
  • Observe guests and anticipate guest needs during events
  • Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest
  • Complete other projects and responsibilities as assigned by the supervisor

Qualifications
  • Must be available to work a flexible schedule that includes weekends, holidays, and evenings
  • Must be comfortable in large crowds - noise levels in the work environment are frequently loud
  • Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills and Abilities
  • Exceptional customer service and communication skills
  • Strong ability to collaborate with other stadium teams throughout the venue
  • Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)
  • Ability to remain in your position for an entire shift
  • Ability to maneuver throughout the facility

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Hourly Rate: $18.00
Benefits:
  • Accrued Paid leave and Sick Time
  • 401(K) investment plan; qualifications are required to be met

TO APPLY
Please submit a resume detailing relevant experience.
Recruiting Manager:
Maggie Szot
1410 S. Museum Campus Drive
Chicago, IL 60605
mszot@soldierfield.net | (312) 235-7148
Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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ASM Global logo

About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019