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Part Time Insurance Call Center Jobs in Toronto, ON

Dexterra

Building Operator

Toronto, ON

... part-time opportunities at any given time. We aim to provide our people with more than just a job ... Communicate the work status with the client groups via central call center within the time frame ...

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Toronto, ON

Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.
What are the most commonly searched types of Insurance Call Center jobs in Toronto, ON? The most popular types of Insurance Call Center jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Part Time Insurance Call Center jobs? Cities near Toronto, ON with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

Administrative Services Clerk -CVH Patient Transport Call Centre

Trillium Health Partners

Mississauga, ON

CA$23.47 - CA$29.35/hr

Part-time

Posted 6 days ago

Job description

CUPE 5596 Job Posting 

Position: Customer Support Associate 

Job ID:  8050

Status:  Part- Time (1)

Department: CVH Patient Transport Call Centre - Patient Support Services

Role Level: CUPE AC02 $23.466 - $29.346 per hour

Site: Credit Valley Hospital *

Hours of Work/Shifts:   Days , evenings , nights and weekends 

Posted:  July 30,2026

Internal Deadline:   August 6,2026

*The location of any vacancy/position may be changed or reassigned as per operational needs.

 

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. 

Job Description:

  • Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
  • Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests (phone, work requests and tasks requests submitted through the web portal and transport software)
  • Answer Customer Support phone calls: record all details and create task/work order
  • Liaise with Corporate Services and Facilities staff as required
  • Create, update and print rosters and set ups
  • Provide front-line service to all customers and staff, follows up on task completion
  • Assign wireless devices to staff
  • Any other tasks as assigned

Qualifications:     

  • Grade 12 Education or equivalent
  • Previous related experience in a hospital environment is a definite asset
  • Effective communication and interpersonal skills to respond to customers
  • Pleasant and courteous telephone manner is essential
  • Ability to manage workload in a fast-paced multi-task environment
  • Demonstrated ability to work independently
  • Strong organizational skills are essential
  • Positive work performance and attendance record essential
  • Strong communication in English is essential
  • Computer skills definite asset

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Candidates are selected on the basis of their skill, ability, experience and qualifications.

Where these factors are relatively equal seniority shall govern providing the successful applicant.

 Trillium Health Partners' (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Metis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

 

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

Trillium Health Partners is one of Canada's largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities. 


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