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Part Time Insurance Call Center Jobs in London, ON

Genesco

Part-Time Sales Associate Canada

London, ON · On-site

Benefits offered may include medical, vision, and dental insurance, a vacation package, and ... call (615) 367-7467. Genesco's employment practices will continue to be directed toward full ...

Genesco

Sales Lead Canada

London, ON · On-site

Age requirements for part-time employment may vary based on state PAY AND BENEFITS Check out the ... Benefits offered may include medical, vision, and dental insurance, a vacation package, and ...

Journeys

Sales Lead Canada

London, ON

Age requirements for part-time employment may vary based on state PAY AND BENEFITS Check out the ... Benefits offered may include medical, vision, and dental insurance, a vacation package, and ...

Genesco

Sales Lead Canada

London, ON · On-site

Age requirements for part-time employment may vary based on state PAY AND BENEFITS Check out the ... Benefits offered may include medical, vision, and dental insurance, a vacation package, and ...

All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in London, ON

Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Insurance Call Center jobs in London, ON?

The most popular types of Insurance Call Center jobs in London, ON are:

What cities near London, ON are hiring for Part Time Insurance Call Center jobs?

Cities near London, ON with the most Part Time Insurance Call Center job openings:

Part Time Insurance Call Center jobs near you

Customer Service Specialist - London, Ontario

Voyago

London, ON

CA$19.50/hr

Part-time

Posted 14 days ago

Job description

Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.

Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.

Primary Responsibilities

Operations:

  • Coordinates bookings and prepare customer correspondence for special events
  • Complete FT Customer Service Specialist Shifts
  • Ensures dispatch operations are in accordance with established standards
  • Completes order entry accurately
  • Price transfers/fares accurately

Customer Service:

  • Provide a high level of customer service
  • Provide response times
  • De-escalate customer concerns

Administration:

  • Authorizes credit cards for current and future transfers

Requirements

Your profile

  • You are able to read and communicate in English effectively
  • You have a High School Diploma or Equivalent
  • You have 1-2 years of Logistics or Call Centre experience
  • You have the ability to work independently
  • You have excellent problem-solving skills
  • You have the ability to multitask and shift priorities as needed
  • You are proficient in Microsoft programs such as Outlook, Word and Excel
  • You are an Emergency Telecommunications Graduate (an asset)
  • Must have open availability to work afternoons, evenings, and weekend
    • Afternoons range between 1200-2200
    • Evenings range between 1800-0200 or 2200-0600
    • Weekends range between 0800 and 2200.

Hourly Wage: $19.50 per hour

Benefits

The perks

  • We are an Award Winning company
  • As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
  • We focus on innovation and sustainable environmental initiatives
  • We support the development, work-life balance and well-being of our employees
  • We build a supportive corporate culture that encourages diversity and enables our people to flourish.
  • We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
  • We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

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