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Part Time Inbound Call Center Jobs in Dallas, TX

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Part Time Inbound Call Center information

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$12

$17

$22

How much do part time inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for part time inbound call center in Dallas, TX is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by part time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What is a part time inbound call center?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.

What are the key skills and qualifications needed to thrive as a part time inbound call center representative?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.
What are the most commonly searched types of Inbound Call Center jobs in Dallas, TX? The most popular types of Inbound Call Center jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Part Time Inbound Call Center jobs? Cities near Dallas, TX with the most Part Time Inbound Call Center job openings:
Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Dallas, TX as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,662 per year, or $17.1 per hour.

Contact Center Agent - Part-Time On-Site

Resource One Credit Union

Dallas, TX • On-site

$19 - $21/hr

Full-time, Part-time

Posted 4 days ago

Job description

The Contact Center Agent serves as the first point of contact for members reaching out to the credit union via phone and other digital communication channels. This role is essential in delivering seamless and personalized member experience by providing accurate information, resolving issues efficiently, and promoting the value of our products and services. The ideal candidate is empathetic, solution-oriented, and thrives in a fast-paced environment.
Position Responsibilities
  • Respond to a high volume of inbound calls, emails, and digital inquiries with professionalism, efficiency, and accuracy.
  • Provide detailed information about credit union products, services, policies, and procedures.
  • Assist members with account inquiries, transaction history, balance verification, loan information, and digital banking support.
  • Perform account maintenance tasks including address changes, payment processing, debit card orders, and more.
  • Troubleshoot issues related to online banking, mobile app, debit card disputes, and ACH transactions.
  • Handle sensitive financial data with the highest level of confidentiality and compliance.
  • Actively identify opportunities to deepen member relationships through cross-selling of appropriate financial products and services.
  • Escalate complex issues to appropriate departments while maintaining ownership of the member experience.
  • Document all interactions and follow-ups accurately in the system for recordkeeping and quality assurance.
  • Meet and exceed performance metrics related to call quality, resolution time, and customer satisfaction.
  • Participate in ongoing training and professional development to stay current on products, policies, and systems.
  • Contribute to a collaborative and positive team environment.
  • Other duties as assigned.

Requirements
  • High school diploma or equivalent
  • Minimum of 1 year experience in a customer service role (call/contact center, retail, banking, etc.)

Knowledge, Skills and Abilities
  • Excellent verbal and written communication skills.
  • Strong active listening, empathy, and interpersonal abilities.
  • Confidence in problem-solving and decision-making under pressure.
  • Comfort with digital systems and software, including CRM and multi-line phone systems.
  • Ability to work independently while contributing to team success.
  • Highly organized with the ability to multitask and manage time effectively.
  • Adaptable and receptive to feedback and process changes.

Physical Demands and Work Environment
  • Stationary work, often requiring standing or sitting for prolonged periods
  • Operate standard office equipment and keyboards
  • Visually recognize, reconcile, and verify numerical details for accuracy
  • Repeating motions that may include the wrists, hands and/or fingers
  • Must be able to access and navigate facility with reasonable accommodations
  • Lift and carry small parcels, packages and other items

Additional Notes
  • Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
  • This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion. Stronger leaders. Stronger coworkers. Stronger friends.
Salary Description
$19.00-$21.00 Hourly

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