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Part Time Inbound Call Center Jobs in Virginia (NOW HIRING)

Riverside

Newport News, Virginia Part Time Evening Shift Available This is not an a remote position, this ... Manages all inbound and outbound calls for critical transfers through the Riverside Transfer Center.

Riverside Health System Non-Providers

Newport News, Virginia Part Time Evening Shift Available This is not an a remote position, this ... Manages all inbound and outbound calls for critical transfers through the Riverside Transfer Center.

NVR, Inc.

Part-Time Customer Service Associate

Reston, VA · On-site

$22.50/hr

As a Part-Time Customer Service Associate , your empathy and interpersonal skills will help you ... Consistently deliver an exceptional customer experience in a fast paced, high volume, call center ...

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How much do part time inbound call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for part time inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Inbound Call Center Representative, and why are they important?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part-time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What is a part time inbound call center job?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.
What are the most commonly searched types of Inbound Call Center jobs in Virginia? The most popular types of Inbound Call Center jobs in Virginia are:
What cities in Virginia are hiring for Part Time Inbound Call Center jobs? Cities in Virginia with the most Part Time Inbound Call Center job openings:
Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Virginia as of May 2026, with employment types broken down into 29% Full Time, 68% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.

Part-Time Switchboard Operator (7:00 AM-3:00 PM / 3:00 PM-11:00 PM)

116508 Innovation At Work

Hampton, VA • On-site

$14.50 - $18.25/hr

Part-time

Posted 8 days ago

Job description

Description:

SWITCHBOARD OPERATOR (PART-TIME)

  • Shift 1: 7:00 AM – 3:00 PM (Part-Time)
  • Shift 2: 3:00 PM – 11:00 PM (Part-Time)

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Part-Time Switchboard Operators to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link for patients, visitors, clinical staff, and medical providers by managing incoming calls and ensuring timely, accurate routing and response.

The successful candidate will provide exceptional customer service while maintaining performance standards and supporting critical communication functions in a healthcare environment.


Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls in a courteous, professional, and timely manner.
  • Transfer calls accurately to the appropriate departments, clinics, physicians, or staff members.
  • Conduct warm transfers when required to ensure successful connection of callers.
  • Provide general and specific information regarding hospital services, clinic locations, and medical center operations.
  • Operate telephone console systems and paging systems.
  • Initiate emergency communications and overhead paging procedures as required.
  • Process and respond to emergency situations including:
    • Code Blue notifications
    • Fire drills
    • Emergency alerts
    • Disaster notifications
    • Threat calls
    • Suicidal caller protocols
  • Maintain and utilize current on-call rosters and department directories.
  • Assist healthcare providers and staff with paging and notification procedures.
  • Maintain operational logs and records including:
    • Unusual Event Logs
    • Telephone Trouble Reports
    • Code Blue/Cardiac Arrest Logs
    • Daily operational documentation
  • Follow approved scripts and communication procedures.
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security protocols.
  • Demonstrate professionalism and excellent telephone etiquette at all times.
  • Work collaboratively with supervisors and team members to ensure uninterrupted switchboard operations.
  • Perform other related duties as assigned.
Requirements:

Required Qualifications

  • High school diploma or GED required.
  • Minimum one (1) year of customer service, call center, switchboard, healthcare administrative support, or related experience preferred.
  • Ability to communicate clearly and professionally in English.
  • Strong verbal communication and interpersonal skills.
  • Ability to operate multiple telephone lines and computer systems simultaneously.
  • Ability to remain calm and effective in stressful or emergency situations.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality and protect sensitive information.
  • Ability to work independently with minimal supervision.
  • Basic computer proficiency in:
    • Microsoft Word
    • Microsoft Outlook
    • Internet-based applications
    • Data entry systems
Additional Requirements
  • Must successfully complete required background investigation and fingerprinting requirements.
  • Must complete all required VA security and privacy training.
  • Must wear required identification badges while on duty.
  • Must be able to work assigned shifts, including weekends and holidays if needed.
  • Must be able to sit for extended periods and use a computer and telephone equipment throughout the shift.
  • Must maintain a professional appearance and demeanor.