Part Time Inbound Call Center Jobs in Iowa (NOW HIRING)

Health Care Information Systems has an opportunity to join our team as a Hospital Communications Specialist! In this role, you will be responsible for coordinating responses of medical and health care personnel to multiple emergency situations; screening and directing communications between hospital staff, patients, and the public; and operating and maintaining the hospital paging system and other hardware and software unique to the Iowa Health Care Telecommunications Center.

Position Responsibilities:

•        Coordinates response of internal and external staff to multiple types of emergency situations.
•        Facilitates medical communications during emergency situations.
•        Executes hospital-wide communication procedures for major system outages, inclement weather, and disaster situations.
•        Monitors alarms and provides emergency escalation for alarms.
•        Maintains the release of information status in the patient profile in the hospital inpatient directory.
•        Assists users with service and information related to communication technologies.
•        Provides call processing and on-call services for outside and affiliated agencies.
•        Screens calls and directs communications among faculty, staff, and students; patients and visitors; law enforcement agencies; and the general public.
•        Places long distance and international calls.
•        Establishes multiple-party conference calls and monitored calls.
•        Responds to incoming calls on the Telecommunications Device for the Deaf.
•        Operates and maintains the Amcom call processing system.
•        Operates and maintains the Hospital Paging System and Pagers.
•        Understands and applies basic knowledge of computer technology and various software packages.
•        Maintains unit quality control.
•        Provides input in the development of unit policies and procedures.
•        Performs job functions efficiently and effectively. 
•        Completes other duties as assigned.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Knowledge, Skills and Abilities:

•        In-depth knowledge of unit, department and institutional routines, functions, policies, procedures, and forms.  Familiarity with Telecommunications Center emergency procedures and hospital disaster plans including Hospital Incident Command System (HICS) and HIPAA.
•        Knowledge of medical terminology
•        Knowledge of telecommunication systems and ability to operate systems efficiently.
•        Skill in utilizing a computer, software, online systems, and conventional office equipment.
•        Ability to communicate effectively with patients, visitors, staff, public in a variety of situations.
•        Ability to work in a high intensity environment.
•        Ability to prioritize work assignments and daily tasks.
•        Ability to read, interpret and accurately execute oral and written instruction and exercise judgment in its application.
•        Ability to document information timely and accurately. 
•        Ability to work effectively in a noisy environment.
•        Good hand-eye coordination, manual dexterity, and ability to execute oral and written instructions.

Pay Grade: 10 - https://hr.uiowa.edu/pay/plans

Salary: $21,349.80

Percent of Time:  50%

Schedule: 

• During Initial Training: Between the hours of 0800 - 0500 Mon-Fri

• During Continued Training: Between the hours of 1500 - 2130 Mon-Fri 

• Schedule After Training: 1930-0600 Saturday and Sunday with occasional holidays.  

• Flexibility for coverage and on-call as necessary.

Location: University of Iowa Health Care Downtown Campus - 500 E. Market St., Iowa City, IA 52245

Staff Type: Merit

Type of Position: Regular

Minimum Eligibility Requirements:

• High school graduation or equivalent and; 
•        Any combination of clerical experience and/or college or university coursework which is equivalent to two years of full-time employment. 
•        Experience (typically 3-6 months) in a call center or equivalent communications environment using computerized systems and involving responses to immediate decision and action demands. 

To be considered, applicants must upload a resume (under submission relevant materials).  Merit Job openings are posted for a minimum of 10 calendar days.  This job may be removed from posting and filled any time after the minimum posting period has ended. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For questions contact Kandis O’Donnell Kandis-ODonnell@uiowa.edu