Description
EMTs will usually work a 48-hour on/96-hour off schedule; however, that may vary depending upon scheduled transfers or call volume demand, and may include holidays and weekends.
- Good eyesight, hearing, manual coordination, and dexterity.
- This position requires sitting, standing, bending, walking, stooping, crouching, kneeling, and climbing stairs for long periods of time.
- Be able to push a stretcher, wheelchair, or stair chair and position clients frequently.
- Use proper body mechanics while performing duties safely.
- Able to bend, lift, push, drag, hoist, and pull over 70 pounds or more is required. e.g., equipment and or assisting clients.
- The work is physically demanding when assisting clients, and one must be able to successfully pass a Physical Agility Test.
- Exposure to a variety of weather conditions. e.g. Ice, snow, cold, heat, while performing duties.
Requirements
Must be at least 21 years old.
- Maintains and follows the Medical Operations Manual (MOM), is familiar with its content, response requirements, quality assurance procedures, and other company policies.
- Under the expertise of the Medical Director, the employee will diagnose and treat medical emergencies in the pre-hospital environment and safely transport clients to the appropriate medical facility.
- Safely and appropriately lift, carry, and transport clients utilizing appropriate equipment and techniques, always keeping patient safety and comfort as top priorities.
- Must have a basic understanding of stress response methods to ensure personal well-being, understand body substance isolation, basic medical-legal principles, and functions within the scope of care as defined by our state, regional, and local regulatory agencies.
- Perform a pre/ post-trip vehicle inspection, ensuring that the vehicle is functioning and all the equipment needed to perform the scheduled transfers is present and working properly. Ensures equipment (stretcher, stair chair, or wheelchair) and clients are properly secured before putting the equipment in motion, onboarding into or offloading from the vehicle, or putting the vehicle in motion.
- Keep vehicles and equipment clean, organized, stocked, and sanitized before each trip. Use proper PPE when sanitizing or cleaning spills. Fuel and check the fluids of the vehicle, and fill as needed.
- Report any incidents, equipment issues, traffic incidents, accidents, or other hazards to the Manager on Duty and dispatch.
- Vehicles must be operated in accordance with State, Federal, and company policies. Must abide by traffic laws governing the operation of emergency response vehicles.
- Maintains a driving record in compliance with Federal (DOT) and company requirements.
- Report immediately to the Manager on Duty any discrepancies in vehicle, equipment, or supplies standards that could compromise the team's ability to complete a transfer.
- Notifies the Manager on Duty, Shop Manager, and Fleet Mechanic of mechanical failures of the ambulance and equipment.
- Complete all appropriate documentation as outlined in Company policy.
- Report problems or incidents immediately to the Manager on Duty.
- Attends all mandatory training and company events/training classes.
- Maintains a positive, team-oriented working relationship with team members, clients, facility staff, and public safety personnel.
- Must accurately document the completion of the client's assessment and treatment provided.
- Must maintain accurate records of the type of services provided to the client, by documenting their statistical and billing information.
- Utilizes and operates appropriate communications equipment, medical equipment, cleaning equipment, office equipment, and tools.
- Must maintain knowledge and always be familiar with specialized equipment used in order to provide excellent service.
- Must always use appropriately and per the manufacturing instructions all medical equipment, such as gurney, airway equipment/airway bag, IV, splints, bandages, and medications in rendering medical treatment.
- Read and be able to comprehend medication/prescription labels and directions for usage in a quick, accurate, and expedient manner.
- Must communicate effectively with empathy and compassion when interviewing patients, their family members, any bystanders, or other service agency members and facility staff.
- Recognize any deviations or changes in the client's eyes or their skin coloration due to the client's condition and from the treatment provided.
- Listens to and takes direction from dispatch and or Manager on Duty.
- Converse and update the status of the client with dispatch, facility staff, and other responders via phone or radio.
- Professionally conducts self in accordance with the company policies and our "Standards of Conduct."
- Arrives for duty appropriately groomed and in uniform per company standard.
- Must maintain a clean, orderly environment in crew quarters.
- Maintains punctual and regular attendance.
- Communicate timely by cell phone, radio, text, and email regarding schedules, shift availability, service directions, and company information. Monitor the radio, email box, and trip assignments throughout the shift.
- Check the vehicle to ensure no personal belongings of the client are left after transfer.
- Execute all terms and conditions as outlined in the company handbook and be able to be flexible with job duties or other duties as assigned.
- Attends continuing education and refresher training programs as required by employers, medical control, licensing, or certifying agencies.
- Must maintain the level and type of certification(s) consistent with performing the duties of an EMT.
Required Skills / Abilities:
- Patience, tact, and compassion for assisting clients.
- Work in a constant state of alertness and in a safe manner.
- Must be able to communicate in person, by phone, courteously and professionally with all clients, vendors, staff, and team members. Acknowledge and greet clients within 30 seconds.
- Must be able to learn and follow verbal / written directions.
- Ability to work well in a team environment that can be stressful during busy times.
- Good memory for details and procedures, good judgment, and decision-making skills.
- Be able to learn and efficiently use the company software and all equipment being used.
- Willingness to be flexible, work weekends, and holidays.
Qualifications:
- Excellent driving record history with at least 5 years of US driving experience.
- Must possess and maintain a current EMT License.
- Must hold a valid driver's license and Medical Examiners Certificate, aka Medical Card.
- Must pass Drug and Alcohol tests and pass background checks. e.g., Federal Background check and Security Threat Assessment to obtain an airport badge.
- Required to take a defensive driving course. The training must have included an Emergency Vehicle Operator Safety (EVOS) or equivalent and must be repeated every two years.
- Must have a stable work history with a track record of being reliable and punctual.
Education and Experience:
- A high school diploma or GED is required.
- Graduated from a state-approved EMT course.
- Fluency to read and write in the English language.
Personal Attributes:
- Maintains strict patient confidentiality in accordance with HIPPA, Federal Regulations, and company policy.
- Be honest and trustworthy.
- Possess cultural awareness and sensitivity.
- Demonstrate sound work ethics.
- Demonstrates knowledge and participation by maintaining an ethical environment during all activities and associations.
- Ability to calmly handle schedule changes and unexpected situations.
- Provide efficient, accurate, positive, and professional service to our clients by championing our 4 main GOAT goals and our RAISE UP goals.
