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JOB RESPONSIBILITIES

• Patient Care-Provide competent technical and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.

• Customer Service-Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.

• Collaboration-Work collaboratively/cooperatively with others and follow complex direction to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges others skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere.

• Data Management-Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.

• Laboratory Work and Testing-May manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.

The Medical Assistant with the required training, education and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

JOB QUALIFICATIONS

• High school diploma or equivalent

• Graduate of a program in Medical Assisting AND No directly related experience OR Completion of a formal medical services training program of the US armed forces OR 1 year of work experience in a related job discipline

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At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding

• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)

• One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employeras noted by theNational Organization on Disability

• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability