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Part Time Customer Success Jobs in Chicago, IL (NOW HIRING)

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

This is a part-time, temp to perm position, averaging 20 hours per week with the opportunity to ... Partner with the Customer Success Manager and Senior Director of Operations to proactively identify ...

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All JobsCustomer Success JobsPart Time Customer Success JobsPart Time Customer Success Jobs in Chicago, IL

Part Time Customer Success information

See Chicago, IL salary details

$11

$24

$48

How much do part time customer success jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time customer success in Chicago, IL is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.01 per hour, depending on experience, location, and employer.

What is a part time customer success?

A Part Time Customer Success role involves assisting customers with their inquiries, resolving issues, and ensuring they have a positive experience with a company's products or services, all on a part-time schedule. These professionals act as the main point of contact for customers, helping them maximize the value they receive and fostering long-term relationships. Duties may include answering questions, providing product guidance, troubleshooting problems, and collecting feedback. Working part-time typically means fewer hours per week compared to a full-time position, offering more flexibility for the employee.

What are the key skills and qualifications needed to thrive as a part time customer success professional?

To thrive as a Part Time Customer Success professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or account management. Familiarity with CRM platforms like Salesforce or Zendesk and basic proficiency in support ticketing systems are often required. Excellent communication, active listening, and adaptability are important soft skills for building rapport with customers and resolving issues efficiently. These skills and qualities are essential for maintaining high customer satisfaction, retention, and positive brand reputation in a flexible work setting.

How does a part time customer success professional effectively manage client relationships with limited weekly hours?

Part-time Customer Success professionals often focus on high-priority clients and tasks, using strong organizational and communication skills to maximize their impact within limited hours. They typically rely on efficient use of CRM tools, clear documentation, and proactive communication to ensure smooth handoffs and follow-ups. Collaboration with full-time team members is essential, so regular check-ins and updates help maintain a seamless client experience. Balancing responsiveness and task prioritization is key to building strong relationships and supporting customer retention even in a part-time capacity.

What is the difference between Part Time Customer Success vs Part Time Customer Support?

AspectPart Time Customer SuccessPart Time Customer Support
Primary FocusBuilding long-term relationships, onboarding, and retentionHandling immediate issues, troubleshooting, and technical support
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical skills, quick response
Work EnvironmentProactive engagement, account managementReactive support, help desk or call center
Common UsageCustomer success teams, SaaS companiesSupport centers, technical service providers

Part Time Customer Success focuses on fostering ongoing customer relationships and ensuring long-term satisfaction, while Part Time Customer Support primarily addresses immediate technical issues and troubleshooting. Both roles require strong communication skills but differ in their approach and objectives within the customer experience.

What are the most commonly searched types of Customer Success jobs in Chicago, IL?

The most popular types of Customer Success jobs in Chicago, IL are:

What are popular job titles related to Part Time Customer Success jobs in Chicago, IL?

For Part Time Customer Success jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Part Time Customer Success jobs in Chicago, IL look for?

The top searched job categories for Part Time Customer Success jobs in Chicago, IL are:

Part Time Customer Success jobs near you
Infographic showing various Part Time Customer Success job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Part Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $51,887 per year, or $24.9 per hour.

Customer Success Specialist - Billing Operations

Les Mills

Chicago, IL • On-site

$19.75 - $26.75/hr

Full-time, Part-time

Posted 19 days ago

Job description

Customer Success Specialist - Billing Operations
Chicago, IL Hybrid Part Time (24 hours per week)
Salary Range 38,688 - 42,432 USD
Purpose meets performance.
At Les Mills, purpose and passion go hand in hand. Since 1968, we've been creating life-changing fitness experiences that move millions of people every week across the globe. We believe greatness comes from empowering people to play to their strengths, take ownership, and feel proud of the role they play in creating a fitter planet.
We're looking for a Customer Success Specialist - Billing Operations to join our US team in Chicago. This role is ideal for someone who thrives at the intersection of customer service, billing operations, and process improvement - and who brings both accuracy and empathy to their work.
The Role
The Customer Success Specialist - Billing Operations provides exceptional service to both internal and external customers while supporting the day-to-day success of our Billing Operations and Accounts Receivable functions.
Working closely with the Customer Success Lead - AR & Billing Operations, you'll manage billing setups, invoicing, payment processing, and account follow-ups, while serving as a subject matter expert for US billing processes. You'll collaborate cross-functionally with Customer Experience (CX), Finance, Legal, and global stakeholders to ensure accuracy, compliance, and a seamless partner experience.
What You'll Do
In this role, you will:
  • Draft partnership agreements and set up billing across all customer types
  • Manage daily billing and AR support cases with speed, accuracy, and care
  • Generate, review, and issue timely and accurate invoices
  • Process incoming payments and reconcile customer accounts
  • Monitor outstanding balances, follow up on past-due accounts, and escalate delinquency when required
  • Support monthly billing cycles, including specialized invoicing, data cleanup, and partner communications
  • Maintain data integrity through audits, reconciliations, and Salesforce documentation
  • Act as a subject matter expert for US billing and AR processes
  • Collaborate with CX, Finance, Legal, Sales, and global teams on contracts and billing matters
  • Build and maintain standard operating procedures (SOPs)
  • Lead or support ad hoc projects and process-improvement initiatives
  • Step in flexibly to support urgent priorities and business-critical needs

What Success Looks Like
You're successful in this role when:
  • Billing, invoicing, and AR KPIs are consistently met or exceeded
  • Invoices are accurate, on time, and error-free
  • Outstanding balances are proactively managed, supporting healthy cash flow
  • Internal and external partners regularly praise the quality of your service
  • Strong, trusted relationships are built across CX, Finance, Marketing, and global teams
  • Systems and processes improve over time due to your insights and initiative
  • You model Les Mills leadership behaviors and encourage others to do the same

Who You Are
You bring both technical skill and a customer-first mindset, including:
  • 2+ years of experience in billing operations, accounts receivable, or finance support
  • Strong Excel skills and comfort working with financial data
  • Experience using Salesforce or a similar CRM
  • Familiarity with Adobe Commerce (Magento) preferred
  • Confidence communicating with customers by phone and email
  • Clear, professional written and verbal communication skills
  • Strong organization, time management, and attention to detail
  • Comfort working to deadlines in a fast-paced, high-volume environment
  • A proactive, solutions-oriented approach and willingness to roll up your sleeves
  • Resilience, adaptability, and calm under pressure
  • Curiosity and a continuous improvement mindset

How We Work
Our values guide how we show up every day:
  • Drive - We take ownership and follow through
  • Curiosity - We challenge the status quo and look for better ways
  • Insight - We focus on what matters and solve root problems
  • Courage - We do the right thing, even when it's hard
  • Impact - We deliver results that make a real difference

Why Les Mills?
You don't need to be a fitness fanatic to succeed here - but you'll be joining a team that believes deeply in wellbeing, growth, and impact.
We're committed to building an inclusive, supportive workplace where people can do their best work and grow their careers.
Even if you don't meet every requirement, we encourage you to apply. You may be exactly who we're looking for - for this role or another opportunity with Les Mills.
Please note: AI tools may be used in our recruitment process alongside human review.

Apply