Les Mills

Customer Success Specialist - Training
Chicago, IL (Hybrid/Remote by Agreement) | Full-Time
Salary Range 60,000 - 65,000 USD
Help Make People Fall in Love with Fitness
At Les Mills, we're on a mission to create a fitter planet.
Since 1968, we've been delivering life-changing fitness experiences that inspire millions of people worldwide. Today, more than five million people move with Les Mills programs every week in over 100 countries. Our success is built on our incredible global community of partners, instructors, trainers, and presenters who bring our world-leading fitness experiences to life.
We're looking for a Customer Success Specialist - Training to join our US Customer Experience team and help create exceptional experiences throughout the instructor journey.
If you're highly organized, love coordinating events, enjoy building relationships, and are passionate about delivering outstanding customer experiences, we'd love to hear from you.
What You'll Do
As the Customer Success Specialist - Training, you'll play a critical role in supporting and coordinating the full Les Mills Instructor Journey, from Initial Training through to ongoing education and development.
You'll work closely with Customer Experience teams, trainers, presenters, and instructors to ensure every training experience is seamless, engaging, and commercially successful.
Key responsibilities include:

• Coordinating live and virtual training events, workshops, and educational experiences
• Managing training logistics including venues, presenters, resources, communications, and online delivery platforms
• Driving attendance and enrolments through effective promotion and outreach
• Supporting instructor recruitment, onboarding, development, and retention initiatives
• Maintaining accurate Salesforce records and reporting
• Providing exceptional service and support to partners, instructors, trainers, and internal stakeholders
• Monitoring performance metrics and identifying opportunities to improve participation and engagement

What Success Looks Like
You will be successful in this role if you:

• Deliver exceptional service experiences for instructors, partners, and internal teams
• Help achieve or exceed education attendance, revenue, and engagement targets
• Build strong working relationships across Customer Experience, Marketing, Finance, and Operations
• Contribute positively to instructor loyalty, growth, and retention
• Maintain organized, accurate, and timely administration and reporting
• Become a trusted team member known for reliability, responsiveness, and problem-solving

What You'll Bring
We're looking for someone who thrives in a fast-paced environment and genuinely enjoys helping others succeed.
You might be the right fit if you:

• Have experience in customer success, customer service, training coordination, event coordination, education administration, or a related field
• Are highly organized and can manage multiple priorities simultaneously
• Enjoy building relationships and collaborating across teams
• Have exceptional communication skills, both written and verbal
• Are comfortable managing large volumes of communication and administrative tasks
• Have strong attention to detail and follow-through
• Are confident using CRM systems such as Salesforce and reporting tools
• Stay calm under pressure and can adapt to changing priorities
• Bring energy, positivity, and a solutions-focused mindset

Who You Are
Our best people embody the qualities that drive success at Les Mills:
Drive
You take action, demonstrate resilience, and are motivated by meaningful work.
Curiosity
You continually look for ways to learn, improve, and innovate.
Insight
You think strategically while understanding the details that create great customer experiences.
Courage
You are brave enough to try new approaches and tackle challenges head-on.
Impact
You deliver results while making a positive difference for customers, teammates, and the wider community.
Why Les Mills?
At Les Mills, our values are at the heart of everything we do:
United - We win together.
Be Brave - We challenge ourselves and each other to achieve more.
Change the World - We believe fitness has the power to transform lives and communities.
When you join Les Mills, you'll become part of a passionate global team dedicated to creating unforgettable fitness experiences and helping build a fitter planet.
Ready to make an impact?
Apply today and help us inspire millions of people around the world to fall in love with fitness.
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