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Part Time Customer Service Jobs in Ontario (NOW HIRING)

Town of Ajax

CA$33.02 - CA$35.89/hr

Provide exceptional level of service to clients, receiving customer feedback, resolving complaints ... The Town offers part-time staff access to an Employee & Family Service Program, Health & Wellness ...

Town of Ajax

CA$33.02 - CA$35.89/hr

Provide exceptional level of service to clients, receiving customer feedback, resolving complaints ... The Town offers part-time staff access to an Employee & Family Service Program, Health & Wellness ...

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All JobsCustomer Service JobsPart Time Customer Service JobsPart Time Customer Service Jobs in Ontario

Part Time Customer Service information

What is a part time customer service job?

Part time customer service jobs involve assisting customers with inquiries, problems, or orders, but on a schedule that is less than full-time—typically less than 35 hours per week. These roles can be found in various industries such as retail, hospitality, call centers, and online businesses. Responsibilities often include answering questions, resolving complaints, processing transactions, and providing information about products or services. Part time positions offer flexibility and are ideal for students, parents, or anyone seeking supplemental income. Employers usually look for good communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by part-time customer service representatives, and how can they be managed?

Part-time customer service representatives often face challenges such as quickly adapting to changing schedules, handling high volumes of customer inquiries during peak times, and staying updated with company policies despite working fewer hours. To manage these challenges, clear communication with supervisors, proactive time management, and utilizing available training resources are essential. Building strong teamwork skills also helps, as part-time staff frequently collaborate with full-time colleagues to ensure seamless service and support.

What is the difference between Part Time Customer Service vs Part Time Retail Associate?

AspectPart Time Customer ServicePart Time Retail Associate
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; customer interaction skills
Work EnvironmentCall centers, online support, in-store help desksRetail stores, shopping malls, supermarkets
Employer & Industry UsageCustomer service departments across various industriesRetail industry, sales environments
Common Search & ComparisonOften compared for customer interaction rolesSimilar roles involving direct customer engagement

Both roles involve direct customer interaction and require strong communication skills. While Part Time Customer Service typically focuses on resolving inquiries via phone or online, Part Time Retail Associate involves face-to-face sales and assistance in retail settings. The choice depends on your preferred work environment and interaction style.

What are the key skills and qualifications needed to thrive as a part time customer service representative, and why are they important?

To thrive as a Part Time Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Exceptional patience, active listening, and a positive attitude help you stand out in this customer-facing role. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.
What are the most commonly searched types of Customer Service jobs in Ontario? The most popular types of Customer Service jobs in Ontario are:
What are popular job titles related to Part Time Customer Service jobs in Ontario? For Part Time Customer Service jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Part Time Customer Service jobs in Ontario look for? The top searched job categories for Part Time Customer Service jobs in Ontario are:
What cities in Ontario are hiring for Part Time Customer Service jobs? Cities in Ontario with the most Part Time Customer Service job openings:
Part Time Customer Service jobs near you
Infographic showing various Part Time Customer Service job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Part Time Customer Service Associate

Spence Diamonds

Ottawa, ON • On-site

CA$18.15 - CA$19.05/hr

Part-time

Posted 8 days ago

Job description

WHO WE ARE
Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after.

We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience.

Our people are the center stone of our business, who bring our vision to life for every customer, every day.

We're committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love!  

WHAT WE OFFER

  • Attractive compensation packages
  • Amazing employee, friends & family discounts on our products
  • A variety of Learning and Development resources
  • Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
  • Regular celebrations & employee incentive programs
  • Team building events and activities
  • Opportunity to grow within the company
  • Continuous on the job training, support and mentorship

REPORTS TO: SALES SUPPORT SUPERVISOR

As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence.

You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you're handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience.

RESPONSIBILITIES

  • Greet every customer in a friendly manner and provide extraordinary customer service
  • Offer support to our sales teams during busy periods by taking customers through the Spence showroom experience. Establish strong customer connections and deliver exceptional service in a face-to-face environment.
  • Confidently and professionally present products and services, highlighting value, features and benefits.
  • Inspect and process incoming jewelry repairs.
  • Follow up with customers via phone or email regarding their repair orders.
  • Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
  • Answer all phone and email correspondences
  • Cash handling and end of day processing
  • Assist in coordinating the showroom appearance, merchandising and store tidiness

A few things we hope you have...

  • You're detailed oriented, have excellent time management skills and are willing to embrace a structured process
  • You have excellent time management skills and make great decisions about which work to prioritize
  • You have strong problem solving, and conflict resolution abilities
  • You are energetic, outgoing and have strong customer relationship skills
  • You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
  • You have at least a years' experience working in a customer service environment
  • You're used to working with a computer and are willing to learn new technology and software
  • You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
  • Bonus points if you have previous administrative or reception experience

Compensation

The pay range for this position is $18.15-$19.05 per hour. Pay ranges are established based on work location and market standards for the applicable position. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

This posting reflects an immediate opening, with an anticipated start date in mid to late-August 2026. Qualified candidates whose skills and experience align with our requirements will be contacted.

We do not use artificial intelligence (AI) to screen, assess, or select candidates at any stage of the hiring process.

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