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How much do part time customer service representative remote jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for part time customer service representative remote in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Customer Service Representative (Remote), and why are they important?

To thrive as a Part Time Customer Service Representative (Remote), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and basic office applications is often required. Exceptional patience, active listening, and time management skills help individuals stand out in this role. These competencies are crucial for delivering high-quality service, resolving issues efficiently, and maintaining customer satisfaction while working independently.

How do remote part-time customer service representatives typically stay connected and collaborate with their teams?

Remote part-time customer service representatives usually stay connected with their teams through a combination of communication tools such as instant messaging platforms, video meetings, and shared project management software. Regular check-ins and virtual team meetings help ensure everyone is aligned on goals and updates. Since the role is remote and part-time, clear communication and proactive participation are key to overcoming challenges like time zone differences or limited overlap in working hours. Successful representatives often make an effort to stay engaged and informed by actively participating in training sessions and team discussions.

What is a Part Time Customer Service Representative Remote?

A Part Time Customer Service Representative Remote is a professional who assists customers with inquiries, issues, or orders while working remotely, often from home. They typically handle customer interactions through phone, email, chat, or social media, providing support and solutions as needed. This role is part-time, meaning the employee works fewer hours than a standard full-time position, offering flexibility in scheduling. Remote customer service representatives need strong communication and problem-solving skills, as well as reliable internet access and a quiet workspace.
More about Part Time Customer Service Representative Remote jobs
What cities are hiring for Part Time Customer Service Representative Remote jobs? Cities with the most Part Time Customer Service Representative Remote job openings:
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Part Time Customer Service Representative Remote jobs near you
Infographic showing various Part Time Customer Service Representative Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Part Time Customer Service Representative (Teleradiology Support)

Part Time Customer Service Representative (Teleradiology Support)

Valor Network

Jacksonville, FL • Remote

$20 - $25/hr

Part-time

Posted 5 days ago

Job description

Customer Service Representative (Teleradiology Support)

Remote |Work from home | Part-Time | 1:00 pm -11:00 pm Eastern Time Coverage, estimated 20 hours per week.

Pay Range: $20–$25/hour (DOE)

Schedule: Availability, Monday through Sunday, 1:00 p.m.–11:00 p.m. ET, (includes rotating weekends and holidays). Estimated 20 hours per week.

Work Location: Remote (computer workstation)

About Valor Network

Valor Network is a Service-Disabled Veteran Owned Small business, a SBA certified HUBZone Small Business and a 2025 HIRE Vets Medallion Award recipient, with an unwavering mission to serve our nation’s military, veterans and their families. Valor Network provides reliable, clinically focused teleradiology services and imaging workflow support for healthcare organizations nationwide. Our team helps keep studies and reports moving by supporting radiologists, technologists, and clinical staff with responsive service and strong operational discipline. Learn more at valornetwork.com.

Position Summary

The Customer Service Representative is the first point of contact for teleradiology workflow support. You will triage and resolve Tier 1 issues, document and track cases in a ticketing system, and escalate appropriately to ensure timely study and report delivery. This role supports users in fast-paced, patient-care environments and requires calm, clear communication and strong attention to detail.

Key Responsibilities
  • Provide friendly, accurate support to healthcare users (radiologists, technologists, and clinical staff) via phone and ticketing system.
  • Triage requests, verify impact and urgency, and route/escalate to the correct team when outside Tier 1 scope.
  • Resolve common workflow issues such as basic login/access, password resets (as applicable), user setup requests, and studies/reports not appearing as expected.
  • Collect complete case details (who/what/when/where/impact), document clearly, and maintain ownership through resolution.
  • Communicate status updates and set expectations with users, prioritizing issues that impact patient care and turnaround time.
  • Follow established procedures and contribute to improvements in job aids, scripts, and step-by-step troubleshooting guides.
  • Maintain professionalism and confidentiality, including compliance with HIPAA and company security policies.

Qualifications

Required
  • 1+ year of customer service, call center, or help desk experience.
  • Strong verbal and written communication; able to support stressed users with empathy and professionalism.
  • Ability to work independently in a remote environment while staying responsive to calls and tickets.
  • Comfortable following standard processes, asking the right troubleshooting questions, and documenting clearly.
  • Reliable attendance and ability to consistently work the scheduled ET shift between 1:00 pm to 11:00 pm, Monday through Sunday, including rotating weekends/holidays. Estimated 20 hours per week.
Preferred
  • Healthcare support experience (radiology, emergency, inpatient, or outpatient settings).
  • Familiarity with radiology/imaging workflows and terminology (PACS/RIS, orders/results).
  • Experience with ticketing systems and remote support tools.
Education and Experience
  • High school diploma or equivalent required; additional education or certifications are a plus.
Work Environment and Physical Requirements
  • Work is performed remotely at a computer workstation from the employee’s home.
  • Physical requirements include sitting, keyboarding, speaking, and vision for computer use.
  • Must maintain dependable internet connectivity and be able to handle frequent inbound calls and concurrent ticket work.

Valor Network is an equal opportunity employer.