Part Time Customer Service Representative Remote Jobs in Madison, WI

Introduction
Are you looking for an exciting and impactful career? Do you thrive in a fast-paced collaborative work environment? If so, DOJ has the opportunities you are looking for!
It is the mission of the Wisconsin Department of Justice (DOJ) to protect the public and ensure that justice is done. Click here to learn more about DOJ.
The DOJ, Office of Crime Victim Services (OCVS) houses resources and programs for crime victims, family and friends, as well as professionals in the victim services field. OCVS manages a toll-free line that connects victims to these programs, including the Crime Victim Compensation program, the Victim Resource Center, Safe at Home Address Confidentiality Program, and Victim Appellate Notification Services. OCVS also manages and administers the federal grant programs and state funding streams for victim service agencies and county Victim/Witness programs throughout Wisconsin and coordinates technical assistance trainings for a broad range of service providers and stakeholders.
Position Summary
OCVS is recruiting a highly motivated and skilled part-time Children's Justice Act Support Specialist (Community Services Technician-Senior .50 FTE) to join our Direct Victim Services & Training Team.
This position will provide complex administrative and professional support for the operations of the Children's Justice Act training and grant program administration and will perform duties aligned with the goals of the Task Force on Children in Need (TFCHIN). This includes providing support for the planning, coordination, implementation, and evaluation of the statewide Wisconsin Forensic Interviewing Guidelines trainings and other Children's Justice Act trainings while also providing support to the TFCHIN.
For more information, review the position description .
Salary Information
The Children's Justice Act Support Specialist (Community Services Technician-Senior .50 FTE) position is in pay schedule 07 and pay range 04 . The starting pay for this part-time position will be between $31.92 and $34.92/hour, depending upon experience and qualifications, plus excellent benefits. The annual paid leave for this .50 FTE position may be pro-rated and pay for current or former state employees will follow the provisions found in the State of Wisconsin Compensation Plan effective at the time of hire. A 12-month probationary period may be required.
The State of Wisconsin offers amazing benefits , such as:

• Generous paid time off, including up to 3 1/2 weeks of vacation/personal time, and nine paid holidays., and
  • Sick time that rolls over each year with no cap and may be used to pay for healthcare premiums in retirement.
    • Affordable health insurance, dental, vision, life, and more.
      • A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
      • A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.

To learn more about DOJ's total compensation package, please visit our Total Rewards Calculator !
Job Details
This position is headquartered at the Risser Justice Center located at 17 West Main Street in the award-winning city of Madison . This position may be eligible to work a fully remote or hybrid work schedule following an initial training period (typically 3 months), including reporting on multiple consecutive workdays to the assigned headquarters as needed. If interested in remote work, this can be discussed in more detail during the interview process. Travel to the headquarters is not eligible for travel reimbursement. High speed internet access is required to meet the needs of remote work.
The Department of Justice does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.
A background check, including fingerprints, will be completed on applicants prior to selection.
Qualifications
Please address the following in your resume and/or letter of qualifications.
Minimally qualified applicants must have education, training, and/or professional work experience in the following:

• Providing administrative support to a team or task force (e.g., preparing correspondence, compiling materials, coordinating meetings and/or training logistics, maintaining a tracking system, etc.) .
• Performing data entry including tracking and verifying information (e.g., registering attendees, maintaining rosters, reconciling invoices, etc.).
• Developing and maintaining effective working relationships with external audiences as a liaison (e.g., communicating information to stakeholders, law enforcement, task force members, training attendees, etc.).
• Utilizing an advanced virtual meeting and/or training platform (i.e., Cvent, Events Air, Whova, Eventbrite, etc.).
• Utilizing software programs to create, edit, and share information such as Word, Excel, PowerPoint, Teams, and Adobe.

In addition to the minimum qualifications, a well-qualified applicant will also have a combination of education, training, and/or professional work experience in the following:

• Providing administrative support to grant programs (e.g., review/edit applications, monitor and audit awards, database entry, process payments, etc.) .
• Referencing or interpreting state statutes, policies/procedures to comply with open meetings laws, public records requests, and/or record retention requirements.
• Working with the criminal or juvenile justice system and/or child welfare system.
• Reviewing and/or assessing print and/or digital documents or resources for accessibility.

How To Apply
The steps to apply online are quick and easy! Your application materials, including your resume and letter of qualifications, are used during our evaluation process to determine your eligibility for further consideration. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. Be advised that there will be no opportunity to change your application materials once you have clicked "Submit."
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The WI Department of Justice is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. We appreciate the time and effort it takes to apply for positions. If any questions arise, please contact the DOJ Recruiter email at dojrecruiter@wisdoj.gov .
For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.
Deadline to Apply
The deadline to apply for this job announcement is Wednesday, September 9, 2026, at 11:59pm.