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Part Time Customer Experience Jobs in Boston, MA

Tjx

Part Time Customer Experience Coordinator

Franklin, MA · On-site

$17.25 - $17.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty ...

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Part Time Customer Experience information

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How much do part time customer experience jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for part time customer experience in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a part time customer experience?

A Part Time Customer Experience job involves assisting customers with their inquiries, resolving issues, and ensuring they have a positive interaction with the company. These roles can be in-person, over the phone, or online, and typically require excellent communication and problem-solving skills. Part time positions offer flexible hours, making them ideal for students or those seeking supplemental income. The main goal is to enhance customer satisfaction and build loyalty to the brand.

What are the key skills and qualifications needed to thrive as a part time customer experience representative?

To thrive as a Part Time Customer Experience representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Outstanding communication, patience, and a positive attitude help you effectively address customer needs and build rapport. These skills and qualities are crucial for delivering excellent service, fostering customer loyalty, and efficiently resolving issues.

What are some common challenges faced by part time customer experience team members, and how can they overcome them?

Part-time customer experience professionals often face challenges such as balancing a variable schedule, quickly adapting to different types of customer inquiries, and staying updated on company policies with limited hours. To overcome these, it's essential to maintain strong communication with your team, regularly review training materials, and proactively seek feedback or clarification when needed. Many companies also offer digital resources and ongoing support to help part-time staff feel connected and informed, even outside of standard shifts.

What is the difference between Part Time Customer Experience vs Part Time Customer Service?

AspectPart Time Customer ExperiencePart Time Customer Service
Primary FocusEnhancing overall customer journey and satisfactionHandling customer inquiries and resolving issues
Skills RequiredCommunication, empathy, problem-solving, experience designCommunication, patience, problem-solving, product knowledge
Work EnvironmentRetail, hospitality, online platforms, eventsCall centers, retail stores, online support
Common CertificationsCustomer experience certifications, communication skillsCustomer service certifications, product training

Part Time Customer Experience roles focus on improving the overall customer journey, requiring skills in experience design and empathy. In contrast, Part Time Customer Service roles primarily involve direct interaction to resolve customer issues. Both roles are vital in customer-centric industries but differ in scope and focus.

Are there any part time customer experience jobs that pay well?

Part time customer experience roles can offer competitive pay, especially with experience, specialized skills, or in high-demand industries. Salaries vary based on location, company, and responsibilities, with some positions paying above average for part-time work, particularly those requiring customer service, communication, or technical skills.

What are the most commonly searched types of Customer Experience jobs in Boston, MA?

The most popular types of Customer Experience jobs in Boston, MA are:

Part Time Customer Experience jobs near you
Infographic showing various Part Time Customer Experience job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Part Time Customer Experience Coordinator

TJX Companies

Franklin, MA • On-site

$17.25 - $17.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

200 Franklin Village Drive

Location:

USA Marshalls Store 0321 Franklin MAThis position has a starting pay range of $17.25 to $17.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: PART_TIME

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