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Part Time Chat Support Jobs in Boston, MA (NOW HIRING)

KACE

Linguist - (Spanish Caribbean)

Boston, MA

$28.73/hr

This is an asneeded, parttime essential services position with work contingent upon available ... When assigned to a project, linguists are expected to support the effort through completion and are ...

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All JobsChat Support JobsPart Time Chat Support JobsPart Time Chat Support Jobs in Boston, MA

Part Time Chat Support information

See Boston, MA salary details

$10

$21

$31

How much do part time chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for part time chat support in Boston, MA is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $22.98 per hour, depending on experience, location, and employer.

What is part time chat support?

Part time chat support jobs involve assisting customers via online chat platforms, typically for businesses that provide products or services. Employees handle customer inquiries, resolve issues, and provide information, all through text-based conversations. These roles are often remote or office-based and usually require good communication skills, basic computer literacy, and the ability to multitask. Part time positions offer flexible hours, making them suitable for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time chat support representative?

To thrive as a Part Time Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with live chat platforms, ticketing systems, and CRM software is often required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in addressing customer concerns efficiently. These skills ensure accurate, timely, and positive interactions that are essential for maintaining customer satisfaction and loyalty.

What are some common challenges faced by part time chat support agents, and how can they be managed?

Part-time chat support agents often face challenges like managing multiple conversations simultaneously and adapting to varying customer inquiries. Time management and multitasking skills are essential, as agents may need to resolve issues quickly while maintaining quality service. Regular training and clear communication with supervisors can help address knowledge gaps, and most teams provide detailed resources and escalation paths for complex queries. Collaboration with full-time colleagues and team leads is also encouraged to ensure a seamless customer experience.

What is the difference between Part Time Chat Support vs Part Time Customer Service Representative?

AspectPart Time Chat SupportPart Time Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeBasic communication skills, sometimes technical knowledge
Work EnvironmentOnline, remote chat platformsOnline or in-office, phone and email support
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, banking, and various service sectors
Search & Comparison IntentFocus on online chat roles, flexible hoursBroader customer service roles, multi-channel support

Part Time Chat Support and Part Time Customer Service Representative roles share similar skills and work environments but differ mainly in communication channels. Chat support is primarily online via live chat, while customer service reps may handle calls and emails. Both roles are common in customer-focused industries, with chat support often appealing for its flexibility and remote nature.

What are the most commonly searched types of Chat Support jobs in Boston, MA?

The most popular types of Chat Support jobs in Boston, MA are:

What are popular job titles related to Part Time Chat Support jobs in Boston, MA?

For Part Time Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Part Time Chat Support jobs in Boston, MA look for?

The top searched job categories for Part Time Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Part Time Chat Support jobs?

Cities near Boston, MA with the most Part Time Chat Support job openings:

Part Time Chat Support jobs near you
Infographic showing various Part Time Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,215 per year, or $21.3 per hour.

Free People Key Holder

Free People

Burlington, MA

$16.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Free People rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Location

This position is located at 75 Middlesex Tpke, Burlington, Massachusetts, 01803 United States

Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role ResponsibilitiesBrand Experience
  • Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
  • Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
  • Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
Leadership + Team Management
  • Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
  • Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
  • Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Visual + Business Operations
  • Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
  • Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately
  • Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
  • Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
  • Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
  • Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
  • Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
Role Qualifications
  • Love for the FP brand
  • Stands out as a leader
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
  • Eagerness to learn and grow within the organization
The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay RangeUSD $16.50 - USD $16.50 /Hr.Employment Type: PART_TIME

What Free People employees say

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Benefits

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