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Part Time Call Center Jobs in Silver Spring, MD (NOW HIRING)

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How much do part time call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for part time call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What is a part time call center job?

Part-time call center jobs involve working in a customer service or support role for fewer hours than a full-time position, typically ranging from 15 to 30 hours per week. Employees answer calls, help customers with inquiries or complaints, and may also handle sales or technical support. These positions often offer flexible schedules, making them suitable for students, parents, or individuals seeking supplemental income. Part-time call center agents must have good communication skills, patience, and the ability to multitask in a fast-paced environment.

Which part time call center pay the most?

Part-time call center positions that pay the highest wages typically involve specialized skills such as technical support, sales, or bilingual communication. Compensation varies by industry, location, and company, with some roles offering hourly rates above the national average for customer service jobs. Experience and certifications can also influence pay levels in these roles.

What skills and qualifications are needed to thrive as a part time call center representative?

To thrive as a Part Time Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are crucial for providing efficient, positive customer experiences and maintaining productivity in a fast-paced environment.

What is the difference between Part Time Call Center vs Customer Service Representative?

AspectPart Time Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, often in a shared spaceOffice or remote, direct interaction with customers
Industry UsageCommon in telecommunication, retail, and service sectorsUsed across various industries including retail, banking, and healthcare
Search/Comparison IntentOften compared for part-time roles in call centersCompared for customer-facing roles in different settings

Part Time Call Center roles typically involve handling inbound or outbound calls in a call center environment, often with flexible hours. Customer Service Representatives may work in similar settings but can also interact face-to-face or via online channels. Both roles require good communication skills and basic credentials, but the main difference lies in the work environment and specific job functions.

What are common challenges faced by part time call center agents, and how can they be managed?

Part-time call center agents often face challenges such as managing high call volumes in limited hours and quickly adapting to shifting schedules or call types. To succeed, it's important to develop strong time management skills and become comfortable with using customer relationship management (CRM) software efficiently. Regular communication with supervisors and team members can help address concerns and provide support, while ongoing training ensures agents stay updated on products and policies. Proactively seeking feedback and using call scripts effectively can also make the role more manageable and rewarding.
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Part Time Call Center jobs? Cities near Silver Spring, MD with the most Part Time Call Center job openings:
Part Time Call Center jobs near you
Infographic showing various Part Time Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Member Access Coordinator - Part-Time - 3061

AbsoluteCare

Baltimore, MD • On-site, Remote

$18 - $20/hr

Part-time

Posted 3 days ago

New

Job description

Schedule: Part-Time/Flexible up to 20/hours weekly
Compensation : $18 - $20 an hour (based on experience)
Job Summary
The Member Access Coordinator will be responsible for answering inbound calls acting as the liaison between the company and the member. The role consists of greeting patients promptly in a courteous manner and being a patient advocate. An ideal candidate will take ownership of the calls and effectively resolve member inquiries relating to sick visits, clinical questions, transportation, pharmacy, scheduling inquiries and concerns. Prioritizing customer satisfaction should be a core value during every interaction with first call resolution in mind.
Duties and Responsibilities
  • Answer incoming calls promptly and professionally.
  • Follow communication scripts and workflows when handling different locations and call types.
  • Provide excellent customer service when greeting and engaging members and external sources.
  • Identify member needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Assure accuracy of patient (demographic) information in the practice management system.
  • Schedule appointments per member preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences for multi-disciplinary teams.
  • Document, triage and escalate calls according to standardized workflows.
  • De-escalate situations involving dissatisfied customers, offering member assistance and support.
  • Coordinate with assigned clinical team to promote member engagement and retention.
  • Triage all calls to the appropriate department.
  • Demonstrate a working knowledge of insurance coverage and benefits, appropriate triage of patient and physician needs, and the general procedures of a physician office.
  • Meet personal/team service level agreement and KPIs.
  • Proficient use of the Practice Management System/EMR, Phone System, and Microsoft Word.
  • Assist patients in coordination between the internal departments of the office as well as external agencies, if needed.
  • Schedule transportation for members as needed, following local market parameters.
  • Document all interactions with the Five W's.
  • Help to train new employees.
  • Maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company's patients, employees, and business partners.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
  • This job description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
  • This job description is subject to change at any time.

Minimum Qualifications
  • High School diploma required.
  • 2 years' experience in healthcare with an emphasis in inbound Call Center.
  • Personal and professional passion for helping people of a diverse community.
  • Strong listening and interpersonal skills.
  • Excellent communication skills both verbal and written.
  • Ability to multi-task, highly organized, and great time management skills.
  • Team and customer service oriented.
  • Ability to handle high volume calls under pressure.
  • Computer proficiency.
  • Bilingual preferred.
  • Experience with eClinicalWorks EHR preferred.

Working conditions
  • This job operates in a professional office environment. This role is remote and requires a stable network connection.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
  • This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned

Physical requirements
  • This role routinely uses general office equipment.
  • Ability to communicate clearly and exchange accurate information constantly.
  • Ability to remain stationary for long periods of time.
  • Operate a computer, keyboard, copy and fax machine, phone and other general office equipment.

Direct reports
None.
All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company's patients, employees, and business partners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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