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Part Time Call Center Trainer Jobs in Virginia (NOW HIRING)

Communicarehealth

Receptionist, Part Time

Petersburg, VA

$14.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Address: 250 Flank Road Petersburg, VA 23805 Battlefield Park Healthcare Center , a member of ... Answer telephone, determine nature of call, and direct caller to appropriate individual or ...

NVR Inc

Part-Time Customer Service Associate

Reston, VA · On-site

$22 - $24/hr

  • Retirement

Consistently deliver an exceptional customer experience in a fast paced, high volume, call center ... tools, training, and industry knowledge you need to excel and thrive. Our management team is ...

Communicarehealth

Receptionist, Part Time

Alexandria, VA

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Address: 8111 Tis Well Drive Alexandria, VA 22306 Mount Vernon Healthcare Center , a member of ... Answer telephone, determine nature of call, and direct caller to appropriate individual or ...

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All JobsCall Center Trainer JobsPart Time Call Center Trainer JobsPart Time Call Center Trainer Jobs in Virginia

Part Time Call Center Trainer information

How does a part time call center trainer typically balance training responsibilities with limited work hours?

Part-time call center trainers often focus on specific training modules, onboarding sessions, or targeted skill development workshops within their scheduled hours. They collaborate closely with full-time trainers and supervisors to align on curriculum, provide feedback, and ensure trainees receive consistent instruction. Effective time management and clear communication are key, as trainers may need to prioritize essential content and use digital tools to track progress or follow up with trainees outside of live sessions.

What are the key skills and qualifications needed to thrive as a part time call center trainer?

To thrive as a Part Time Call Center Trainer, you generally need expertise in customer service, strong presentation skills, and experience with training or coaching, often supported by a relevant degree or call center background. Familiarity with call center software (like CRM platforms), e-learning tools, and sometimes a training certification (such as CompTIA CTT+) is typically required. Excellent communication, patience, and the ability to motivate others are standout soft skills for this role. These competencies are essential to effectively develop staff capabilities, ensure consistent service quality, and foster a positive learning environment within the call center.

What is the difference between Part Time Call Center Trainer vs Part Time Customer Service Representative?

AspectPart Time Call Center Trainer

The Part Time Call Center Trainer focuses on developing and delivering training programs to new and existing call center staff, emphasizing training skills, curriculum development, and coaching. They typically hold certifications in training or communication and work in a call center environment. In contrast, a Part Time Customer Service Representative primarily handles customer inquiries, resolves issues, and provides support, often with less emphasis on training skills. Both roles are common in call centers, but the trainer's role is more focused on education and skill development, while the representative's role centers on direct customer interaction.

What does a part time call center trainer do?

A Part Time Call Center Trainer is responsible for teaching and coaching new and existing call center employees, usually on a part-time schedule. Their duties include developing training materials, leading classroom or virtual sessions, and helping agents improve their customer service skills and knowledge of company products. They also assess performance and provide feedback to ensure high-quality interactions with customers. This role is essential in maintaining consistent service standards and supporting employee development.

What are the most commonly searched types of Call Center Trainer jobs in Virginia?

The most popular types of Call Center Trainer jobs in Virginia are:

What cities in Virginia are hiring for Part Time Call Center Trainer jobs?

Cities in Virginia with the most Part Time Call Center Trainer job openings:

Part Time Call Center Trainer jobs near you

Part-Time Switchboard Operator (7:00 AM-3:00 PM / 3:00 PM-11:00 PM)

Innovation At Work Inc

Hampton, VA • On-site

$14.50 - $18.25/hr

Part-time

Re-posted yesterday

Job description

Description

SWITCHBOARD OPERATOR (PART-TIME)

  • Shift 1: 7:00 AM - 3:00 PM (Part-Time) 
  • Shift 2: 3:00 PM - 11:00 PM (Part-Time)

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Part-Time Switchboard Operators to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link for patients, visitors, clinical staff, and medical providers by managing incoming calls and ensuring timely, accurate routing and response.

The successful candidate will provide exceptional customer service while maintaining performance standards and supporting critical communication functions in a healthcare environment.


Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls in a courteous, professional, and timely manner. 
  • Transfer calls accurately to the appropriate departments, clinics, physicians, or staff members. 
  • Conduct warm transfers when required to ensure successful connection of callers. 
  • Provide general and specific information regarding hospital services, clinic locations, and medical center operations. 
  • Operate telephone console systems and paging systems. 
  • Initiate emergency communications and overhead paging procedures as required. 
  • Process and respond to emergency situations including: 
    • Code Blue notifications 
    • Fire drills 
    • Emergency alerts 
    • Disaster notifications 
    • Threat calls 
    • Suicidal caller protocols 
  • Maintain and utilize current on-call rosters and department directories. 
  • Assist healthcare providers and staff with paging and notification procedures. 
  • Maintain operational logs and records including: 
    • Unusual Event Logs 
    • Telephone Trouble Reports 
    • Code Blue/Cardiac Arrest Logs 
    • Daily operational documentation 
  • Follow approved scripts and communication procedures. 
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security protocols. 
  • Demonstrate professionalism and excellent telephone etiquette at all times. 
  • Work collaboratively with supervisors and team members to ensure uninterrupted switchboard operations. 
  • Perform other related duties as assigned.

Requirements

Required Qualifications

  • High school diploma or GED required. 
  • Minimum one (1) year of customer service, call center, switchboard, healthcare administrative support, or related experience preferred. 
  • Ability to communicate clearly and professionally in English. 
  • Strong verbal communication and interpersonal skills. 
  • Ability to operate multiple telephone lines and computer systems simultaneously. 
  • Ability to remain calm and effective in stressful or emergency situations. 
  • Strong attention to detail and organizational skills. 
  • Ability to maintain confidentiality and protect sensitive information. 
  • Ability to work independently with minimal supervision. 
  • Basic computer proficiency in: 
    • Microsoft Word 
    • Microsoft Outlook 
    • Internet-based applications 
    • Data entry systems 
Additional Requirements
  • Must successfully complete required background investigation and fingerprinting requirements. 
  • Must complete all required VA security and privacy training. 
  • Must wear required identification badges while on duty. 
  • Must be able to work assigned shifts, including weekends and holidays if needed. 
  • Must be able to sit for extended periods and use a computer and telephone equipment throughout the shift. 
  • Must maintain a professional appearance and demeanor.


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