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Position Title: Outreach Worker - Hepatitis C

Employment Status: Permanent Part-Time – 0.6 FTE

Job Posting Deadline for Internal Candidates: March 30, 2026, at 5:00 PM

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

This posting is for an existing vacancy.

Hours of Work Schedule: 21 hours per week

Annualized salary range: $30, 115.00 - $36,325.00, commensurate on skills and experience, plus participation in HOOPP

Hiring Manager: Manager, Integrated Care & Experience

Primary Location: Oshawa (with flexibility to transition to/work at other DCHC sites as required).

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC’s 2023 – 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC’s Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC’s Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Working as a member of the HCV Team, the Outreach Worker will provide low threshold outreach to marginalized community members living with/at risk of acquiring hepatitis C. This position will coordinate, design and deliver education and training sessions, provide support services and promote referrals to testing and treatment.

Additionally, the Outreach Worker will collaborate within an interdisciplinary team of health professionals across the community network that influence the health environment targeted to youth clients, as well as within the Agency’s team structure, in support of goals that align with and achieve the Agency’s strategy, Mission, Vision and Values.

Key Responsibilities:

Outreach and Support

• Active outreach in the region/community (including correctional facilities) that are frequented by at risk community members living with/at risk of acquiring HCV in order to bridge to program and treatment teams.
• Deliver group and individual support and HCV treatment and prevention education.
• Assist clients with needed paperwork such as applications for birth certificates, health cards or medical appointments.
• Accompany clients to medical appointments, if requested, to provide emotional support.
• Assist clients to develop their capacities around treatment/medical scheduling and health management planning, taking into consideration the reality of the relevant social determinants of health for each individual.
• Support the expansion of the Naloxone overdose prevention program as well as the Harm Reduction program.
• Provide first contact HCV testing options and point of care screening at outreach locations.

Peer Support Program Liaison

• Promote and facilitate the utilization of peer support workers within the program.
• Assist in providing training on HCV prevention, education, and addiction issues, with a focus on harm reduction to peer support workers.
• Ensure peer support workers have the information and resources to provide information and referral services.

General Administration

• Design and develop training materials.
• Routinely compile, enter, and report confidential data at agency and funder’s request.
• Ensure that all necessary reports are completed and submitted to the appropriate sources, meeting set deadlines.
• Participate in the planning of program evaluation initiatives.
• Participate as a team member in all team functions- program planning, team meetings and case conferences. Network with internal and community partners to ensure an optimal continuum of health & social services through all stages of HCV education, support, care, and treatment.
• Maintain and develop professional competencies and learning. Perform other related duties as assigned.

Other duties within scope of duties include:

• Assists, as assigned, in the orientation and training of new staff on the team.
• Consults regularly with local agencies or community resources concerning resource development and program planning which is pertinent to the clients and/or youth population.
• Adheres to and applies organization wide policies and practices in support of organizational health, and performances.
• Adheres to and applies established compliance measures within legislative requirements and equity principles (e.g., AODA, Human Rights Code, and Ontario Employment Standards).
• Champions and supports Employee Engagement efforts and initiatives.
• Ensures scope of duties/accountabilities adheres to established Health & Safety program, policies, and procedures.
• Other duties as assigned by the manager and the director.

Key Qualifications

• Completion of a formal 2-year post-secondary program at a community college (Health/Social Services)
• At least one (1) year of experience in working in a community setting is required.
• Thorough knowledge and experience of HCV, harm reduction and peer support models are required.
• Phlebotomy certification required or willingness to obtain.
• Strong knowledge of issues affecting marginalized communities.
• Experience working with diverse agencies and working successfully in partnership with these agencies.
• Thorough knowledge and understanding of the local health and social service sector, government programs and current legislation that may affect clients.
• Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrated ability to work independently and as a team member within an evolving role in a multi-disciplinary environment.
• Excellent advocacy and negotiation skills.
• Strong commitment to health promotion, community development and adult education.
• Excellent knowledge of MS computer applications and other office related software.
• Ability to work occasional evening and/or weekend shifts.
• Must be able to work in a variety of social and physical settings.
• A valid driver’s license is required and experience driving larger vehicles is an asset.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.

2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.

3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.